Top 74 Call center representative Jobs in Roseville, Ca

Call Center Agent - OC
THUNDER VALLEY CASINO —Lincoln, CA
- $19.90 an hour
- On call
- 18 years or older
- Computer literacy
- Writing skills
Quick Apply
Contact Center Representative I
Sacramento Credit Union —Sacramento, CA
- $21.00 - $26.79 an hour
- Part-time
- High school diploma or GED
- Computer skills
- 1 year
- Paid holidays
- 401(k)
Quick Apply
Contact Center Agent
Independent Living Systems —Roseville, CA
- $20 - $26 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
4d
Client Call Center Representative
Command Health —Sacramento, CA
- $40,000 - $50,000 a year
- Full-time
- Computer literacy
- Communication skills
- Entry level
Quick Apply
12d
Member Services Representative II
Western Health Advantage —Sacramento, CA
- $22 - $25 an hour
- Full-time
- Remote
- Word processing
- Computer literacy
- Research
Quick Apply
HR Contact Center Representative - REMOTE
Ryder System —Sacramento, CA
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- Salesforce
- High school diploma or GED
- Disability insurance
- Health insurance
12h
Call Center Representative
Bonney Plumbing, Electrical, Heating and Air —Sacramento, CA
- $18 - $21 an hour
- High school diploma or GED
- Typing
- 1 year
- Paid holidays
- Health insurance
Quick Apply
REP - CALL CENTER - PT
Hard Rock Hotel & Casino Sacramento —Wheatland, CA
- Part-time
- 18 years or older
- Microsoft Excel
- Basic math
Quick Apply
Client Intake Specialist/Legal Assistant
Nyman Turkish PC —Roseville, CA
- $23 - $28 an hour
- Administrative experience
- High school diploma or GED
- Ability to sit for extended periods
- Paid holidays
- Health insurance
Quick Apply
Business Member Support Service Center Representative
Golden 1 Credit Union —Sacramento, CA
- $25.40 - $26.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Call Center Sales Representative
California Energy Initiative —Sacramento, CA
- $3,000 - $9,000 a month
- Full-time
- No experience needed
- Residential
- Fair chance
Quick Apply
6d
Customer Service Representative/Dispatcher
Greenberg Clark Inc —Sacramento, CA
- Full-time
- Communication skills
- Entry level
- Time management
Quick Apply
Technical Support Representative
Luxer One —Sacramento, CA
- $23 - $25 an hour
- Hybrid work
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Sales Representative
Answer Desk Solutions —Sacramento, CA
- $700 - $750 a week
- Full-time
- Background check
- Sales
- Computer literacy
- Paid training
Quick Apply
11d
Call Center Sales Representative & Customer Service
Pick N Pull Auto Dismantlers —Rancho Cordova, CA
- $17 an hour
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Call Center Sales Representative & Customer Service II
Pick N Pull Auto Dismantlers —Rancho Cordova, CA
- $18.50 an hour
- Hybrid work
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Contact Center Agent
Old Town Pizza —Auburn, CA
- $18 an hour
- Part-time
- Computer literacy
- POS
- Computer skills
Quick Apply
Student Support Specialist (Temporary Pool)
Los Rios Community College District —Sacramento, CA
- $27.62 an hour
- Temporary
- Research
- Office
- US work authorization
Customer Service Associate
R & D TRANSPORTATION SERVICES —Sacramento, CA
- $21 - $23 an hour
- Full-time
- Background check
- Spanish
- Microsoft Outlook
Quick Apply
Customer Service Representative
CARSTAR Capitol Collision Center —Sacramento, CA
- Mid-level
- Office
- High school diploma or GED

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Call Center Agent - OC

THUNDER VALLEY CASINO -
Lincoln, CA

Quick Apply

Job Details

$19.90 an hour

Qualifications

Computer operation
Customer communication
Writing skills
English
High school diploma or GED
Desktop applications
Guest services software
Productivity software

Full Job Description

Position Summary:

The Call Center Agent provides superior Four-Diamond Guest service by assisting as a single point of contact for all incoming calls to Thunder Valley Casino Resort in a professional and pleasant manner. The Call Center Agent will support the property by being information experts for all Resort departments including, but not limited to Hotel, Spa at Thunder Valley, all food and beverage outlets, gaming, entertainment and promotions. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

1. Practice, support, and promote Thunder Valley Casino Resort’s “ELITE” company-wide service mission and demonstrate AAA Four Diamond service standards at all times.

2. Answer all incoming inquiries through various applications and equipment in a knowledgeable and professional manner, using correct salutations and etiquette.

3. Anticipate Guests' needs using active listening skills and open-ended questions.

4. Acknowledge all Guests and respond promptly, however busy and whatever time of day.

5. Create, modify, and cancel Hotel, Spa at Thunder Valley, and dining reservations which may include processing credit card transactions.

6. Maximize rate for all reservations, and when applicable, use upselling sales techniques to entice, persuade, and educate the Guest.

7. Direct calls to appropriate Guest rooms, staff, or departments as necessary.

8. Page Guests using the public address system in a courteous and understandable manner.

9. Provide information to callers regarding the facilities and amenities, directions, and upcoming events.

10. Explain and understand hotel and resort policies and practices.

11. Explain Thunder Rewards Card levels and benefits and encourage Guests to utilize the program. Utilize player tracking system to review Guest information including, but not limited to confirmation of exclusive hotel offers.

12. Maintain complete knowledge of:
a. All resort departments, services, amenities, hotel information, and hours of operation.
b. Special events scheduled in the hotel.
c. Promotions and entertainment schedule.
d. Gaming and food and beverage offerings.

Minimum Qualifications:

1. One (1) year of customer service experience required. Hospitality experience preferred.

2. High school diploma or equivalent.

3. Ability to speak and write fluently in English.

4. Must possess outstanding Guest service skills as well as professional and sophisticated communication skills including active listening skills. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.

5. Ability to perform general clerical work and operate a business office machines and a computer in the performance of assigned tasks.

6. Computer proficiency is required. Ability to learn property systems including, but not limited to, hotel management, player tracking software, and Microsoft Office software. Ability to maneuver between multiple computer applications.

7. Ability to perform multiple tasks in an intense, ever-changing environment. Ability to remain calm and polite especially during emergency situations and during periods of heavy business activity.

8. Demonstrated ability to be a self-motivated team player and problem solver.

9. Must be at least 18 years of age.

10. Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.

2. Ability to communicate effectively both orally and in writing.

3. Ability to view a computer monitor for duration of shift.

4. Ability to sit for duration of shift.

5. Manual dexterity to operate telephone console keypad, keyboard, and other job related equipment.

Work Conditions:

Work is typically conducted in an office environment in areas with a three (3) foot wide access. Tasks may be performed from a sitting or non-sitting position in a confined area Team Members in this position may be required to traverse the casino floor, which may be hot, cold, noisy, and be in the presence of secondhand smoke. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp. These tasks include the maintenance and care of assigned area. Frequent contact with fellow Team Members and Guests is standard.

Quick Apply

Refine Your Search

call center representative jobs in roseville, ca

Call Center Agent - OC

Contact Center Representative I

Contact Center Agent

Client Call Center Representative

Member Services Representative II

HR Contact Center Representative - REMOTE

Call Center Representative

REP - CALL CENTER - PT

Client Intake Specialist/Legal Assistant

Business Member Support Service Center Representative

Call Center Sales Representative

Customer Service Representative/Dispatcher

Technical Support Representative

Customer Service Sales Representative

Call Center Sales Representative & Customer Service

Call Center Sales Representative & Customer Service II

Contact Center Agent

Student Support Specialist (Temporary Pool)

Customer Service Associate

Customer Service Representative

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