Top 60 Customer service manager Jobs in Roseville, Ca

Client Care Manager
TheKey —Roseville, CA
- $65,000 - $101,000 a year
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
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Wealth Management Client Service & Operations Manager
Grayling Associates, Inc. —Sacramento, CA
- $32 - $36 an hour
- Part-time
- Background check
- Google Workspace
- 5 years
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Service Manager - Monday – Friday 8am – 5pm PST
Quest Technology Management —Roseville, CA
- $30 - $40 an hour
- Weekends as needed
- Background check
- Mid-level
- Travel
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Associate Service Manager
Tesla —Sacramento, CA
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Client Service Administrator
Allworth Financial —Sacramento, CA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Paid holidays
5d
Supervisor
Cogency Global —Sacramento, CA
- $60,000 - $65,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
6d
Manager, Customer Service (MHR)
MODERN AVIATION INC —Mather, CA
- $75,000 - $85,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Styling Team Manager (Remote)
Short Story —Sacramento, CA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
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Customer Solutions Manager
Vantedge Medical —Rancho Cordova, CA
- $110,000 - $160,000 a year
- Full-time
- Master's degree
- Travel
- Senior level
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8d
Customer Service Manager - US
Eco Global —Sacramento, CA
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
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9d
MANAGER III, DEPARTMENT OF MOTOR VEHICLES
Department of Motor Vehicles —Sacramento County, CA
- $6,681 - $8,362 a month
- Online Application
- Management
- Office
- Travel
- Disability insurance
- Health insurance
9d
Customer Service Supervisor
Ultimate Exposures —Fair Oaks, CA
- $23.50 an hour
- Weekends as needed
- Hybrid work
- Background check
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
6d
Membership Experience & Operations Director
Association of California School Administrators (ACSA) —Sacramento, CA
- $124,700 - $129,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
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Director of Call Center Operations (2053)
Kooner Fleet Management Solutions —Sacramento, CA
- $100,000 - $130,000 a year
- Office
- 3 years
- Supervising experience
- Paid holidays
- Disability insurance
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Field Service Supervisor
Reyes Coca-Cola Bottling —Sacramento, CA
- $81,360 - $101,700 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Workforce Management Analyst
Golden 1 Credit Union —Sacramento, CA
- $30.76 - $35.00 an hour
- Full-time
- Hybrid work
- Employment & labor law
- Bachelor's degree
- Organizational skills
Quick Apply
SR Manager - Global Customer Service
Blue Diamond Growers —Sacramento, CA
- $103,000 - $133,700 a year
- Weekends as needed
- Word processing
- Office
- 3 years
- Health insurance
- Opportunities for advancement
Manager - Client- Virtual Concierge
City National Bank —Sacramento, CA
- $59,467 - $94,975 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
9d
Lead Customer Service Associate - US
Eco Global —Sacramento, CA
- Full-time
- Spanish
- 5 years
- English
Quick Apply
9d
Customer Service Manager - State Farm Agent Team Member
Jake Pinto - State Farm Agent —Roseville, CA
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Paid holidays
- 401(k)
Quick Apply

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Client Care Manager

TheKey -
Roseville, CA

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Job Details

Full-time
$65,000 - $101,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Personal service client interaction documentation
Caregiving documentation requirements
Clinical case management notes
Driver's License
Conflict management
Computer skills

Full Job Description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities:

Manage the day-to-day client relationship and delivery of quality care
Identifying and focusing on a holistic approach to client care with a focus on quality of life, including recommending new and/or specific avenues to improve client care and experience
Conduct in person assessments with prospective clients, addressing their questions and

concerns, building relationships with their families, and converting them into active service with the organization.

Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client’s support system
Ensure that TheKey care team is up-to-date with all relevant information and the care plan is thoroughly documented and routinely updated
Collaboration and communication with internal and external customers on a regular proactive basis, including, daily, weekly, and/or monthly meetings, as appropriate
Consult with the client regarding their specific needs and preferences, experience and objectives, and evaluating potential solutions to client needs
Acting as subject matter expert for all quality control and quality assurance matters
Understand each new client’s needs by conducting a thorough initial assessment or a review of previously completed assessment
Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction
Conduct in-person client re-assessments and quality assurance visits that include but are not limited to a view of home safety assessments, the client’s daily routines, and the client’s preferences and needs.
Proactively assessing and reassessing client needs and referring the client to additional services, adjusting services, or adjusting caregiving staff
Communicate effectively with the interdisciplinary team to ensure an overall quality experience, including the best possible caregiver match, the accuracy of client billing, and long-term care insurance benefit utilization. Managing Caregiver introductions to clients and families and recommending additional training for caregivers as care needs evolve
Manage escalations and/or complaints from clients, caregivers, and others and utilizing their judgment and discretion to resolve them
Reviewing and adjusting the client rates as the care progresses with consideration of changing care needs; quality service, service issues, and overall client satisfaction
Ensuring compliance with all state regulations and following all company guidelines
Recommending and/or implementing policy and/procedures to address specific or a group of clients
Look for cross-referral opportunities and other means of increasing business from new and existing clients
Support on-call and after-hours support as needed
Additional duties as assigned

Required Skills, Education, and Certifications:

Bachelor’s Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience
Excellent customer service and conflict resolution skills
Computer proficiency and ability to document accurate and timely notes in systems related to client visits
Current driver’s license and proof of insurance

Preferred

3 years experience in health care, elder care, social work, or related industry preferred

Salary - $65,000 - $101,000 + incentives

Physical Requirements:

Ability to travel locally approximately up to 75% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand, and walk for prolonged period of time throughout the workday
Ability to use standard office equipment

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not

constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits for full time employees

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

#LI-TK

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Refine Your Search

customer service manager jobs in roseville, ca

Client Care Manager

Wealth Management Client Service & Operations Manager

Service Manager - Monday – Friday 8am – 5pm PST

Associate Service Manager

Client Service Administrator

Supervisor

Manager, Customer Service (MHR)

Styling Team Manager (Remote)

Customer Solutions Manager

Customer Service Manager - US

MANAGER III, DEPARTMENT OF MOTOR VEHICLES

Customer Service Supervisor

Membership Experience & Operations Director

Director of Call Center Operations (2053)

Field Service Supervisor

Workforce Management Analyst

SR Manager - Global Customer Service

Manager - Client- Virtual Concierge

Lead Customer Service Associate - US

Customer Service Manager - State Farm Agent Team Member

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