Top 2 Senior helpdesk technician Jobs in Roseville, Ca

Sr. Help Desk Technician
BRS —Sacramento, CA
- $122,000 - $132,000 a year
- Full-time
- Windows
- Mentoring
- Senior level
- Profit sharing
- Paid holidays
Senior IT Consultants / Network Technicians / IT Helpdesk
TechInSF Consulting —Sacramento, CA
- $35 - $70 an hour
- Part-time
- Google Workspace
- Senior level
- Leadership
- 401(k)
- Paid time off
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Sr. Help Desk Technician

BRS -
Sacramento, CA

Apply Now

Job Details

Full-time
$122,000 - $132,000 a year

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
On-the-job training
Vision insurance
401(k) matching
Life insurance

Qualifications

Team supervision
IT user and group management
Triage
Incident management software
Windows
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Mentoring
Productivity software
Hardware diagnostics
IAT Level II
Delegation
Ticketing system technical support

Full Job Description

Eagle Integrated Services (EIS) is seeking a Sr. Help Desk Technician (Sr. Computer User Support Specialist).
The Senior Computer User Support Specialist is a highly experienced IT professional and a lead technical resource responsible for providing advanced (Tier 2/Tier 3) end-user support and resolving complex technical issues that are beyond the scope of junior help desk personnel. This role serves as the final escalation point for all client-side hardware, software, and connectivity problems, leveraging deep technical knowledge to ensure user productivity and satisfaction. In addition to expert-level troubleshooting, the Senior Specialist leads incident management efforts, mentors other support technicians, and contributes to the improvement of support processes and documentation.

1. Typical Task List
Advanced Incident Resolution (Tier 2/3)

Serve as the primary escalation point for the most complex and time-sensitive user-reported incidents.
Diagnose and resolve advanced hardware issues, operating system errors (e.g., registry, file system corruption), and complex software compatibility conflicts.
Utilize advanced diagnostic tools and log analysis to perform root cause analysis on persistent and challenging technical problems.
Lead technical resolution efforts during widespread, user-impacting incidents, such as a faulty software patch or a major application outage.

Team Leadership and Mentorship

Provide on-the-job training, technical guidance, and mentorship to junior and journeyman Help Desk staff.
Act as a shift or team lead, managing ticket queues, assigning tasks, and ensuring service level agreements (SLAs) are met.
Review and approve knowledge base articles and technical documentation created by other team members.

Process Improvement and Knowledge Management
Identify trends in incident reports to assist in problem management, recommending permanent solutions to reduce recurring issues.
Develop and maintain Standard Operating Procedures (SOPs), troubleshooting guides, and technical knowledge base articles for the support team.
Collaborate with other IT teams (e.g., Server, Network) to test and provide feedback on new software, hardware, and system images before enterprise-wide deployment.
VIP and Executive Support

Provide dedicated, "white-glove" technical support for senior leadership and other designated VIPs, ensuring a rapid and effective response to their technical needs.

3. Minimum Qualifications / Requirements

Experience:

A minimum of five (5) to seven (7) years of progressive, hands-on experience in an IT help desk or desktop support role.
At least two (2) years of this experience must be in a senior or lead technician capacity, with responsibility for mentoring staff and handling escalated issues.

Certifications (Baseline):

Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.

Certifications (Computing Environment - Desired):
A relevant industry certification is highly desired. Examples include:

CompTIA Network+
ITIL Foundation Certification
Microsoft 365 Certified: Modern Desktop Administrator Associate

Security Clearance: Must possess and maintain a SECRET security clearance.

Technical Skills:

Expert-level knowledge of Microsoft Windows operating systems (Windows 10/11) and the Microsoft Office 365 suite.
Advanced hardware troubleshooting skills and the ability to diagnose complex system-level problems.
Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) sufficient to diagnose client-side network issues.
Proficiency with Active Directory for user and computer object management.
Experience leading and triaging incidents within an enterprise IT Service Management (ITSM) platform (e.g., ServiceNow).
Excellent leadership, communication, and customer service skills.

EIS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

Apply Now

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senior helpdesk technician jobs in roseville, ca

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Senior IT Consultants / Network Technicians / IT Helpdesk

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