Top 897 Customer service representative Jobs in Roseville Mi

Optical Lab Customer Service Representative Tier I M-F 8:30am-5:30pm
ABB OPTICAL Group —Auburn Hills, MI
- $20 an hour
- Call employer
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
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Customer Service Representative
Flame Heating and Cooling —Warren, MI
- $17 - $19 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Conflict management
- Health savings account
- Health insurance
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1d
Call Center Representative
Clementine Answers —Roseville, MI
- $15 - $18 an hour
- Full-time
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
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10d
Call Center Agent
Clementine Answers —Roseville, MI
- $15 - $18 an hour
- Part-time
- Computer literacy
- No experience needed
- English
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10d
Contact Center Advisor
Community Choice Credit Union —Warren, MI
- Full-time
- Remote
- High school diploma or GED
- Financial services
- 1 year
9d
CSR/Department Assistant
Detroit Furnace —Fraser, MI
- $17 - $22 an hour
- Full-time
- Sales
- Office
- High school diploma or GED
- Health insurance
- 401(k)
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9d
Service Dispatcher / Customer Coordinator
Universal Home Services —Clinton Township, MI
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Office
- Team management
- Paid training
- Paid holidays
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Medical Call Center Representative - Full-time
Eastlake Cardiovascular PC —Saint Clair Shores, MI
- 8 hour shift
- HIPAA
- Organizational skills
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Service Representative-I (Medical Billing Call Center) - PFS ( Remote)
Trinity Health —Farmington Hills, MI
- $19.60 - $29.39 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Vision insurance
1d
Call Center Representative
Four Seasons Kanga Roof —Roseville, MI
- $18 - $22 an hour
- Part-time
- Organizational skills
- Communication skills
- Entry level
- Profit sharing
- Dental insurance
Quick Apply
Medical Call Center Representative
Eastlake Cardiovascular PC —Saint Clair Shores, MI
- 8 hour shift
- HIPAA
- Organizational skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Member Services Specialist
Safe Harbor Marinas —Saint Clair Shores, MI
- $16 - $25 an hour
- Overtime
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Paid parental leave
- Paid holidays
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Customer Service Representative
U-Haul —Roseville, MI
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Rep I - BCN (Detroit) C-S-R
Blue Cross Blue Shield of Michigan —Detroit, MI
- Full-time
- Sales
- Research
- High school diploma or GED
3d
Customer Service Representative
Wieland —Roseville, MI
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Call Center Representative
FreeStar Financial Credit Union —Clinton Township, MI
- From $18 an hour
- Full-time
- Hybrid work
- 3 years
- High school diploma or GED
- Entry level
- Tuition reimbursement
- Paid time off
Quick Apply
Customer Service Representative
Binson's Medical Equipment & Supplies —Center Line, MI
- $16 - $18 an hour
- High school diploma or GED
- Computer skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
1d
CSR/Dispatcher for Plumbing Company
Mr. Rooter of Macomb —Macomb, MI
- $20 - $25 an hour
- Full-time
- 1 year
- Communication skills
- Entry level
- Paid time off
- Food provided
Quick Apply
Call Center Patient Representative Hybrid
Solaris Health Holdings LLC —Sterling Heights, MI
- Full-time
- HIPAA
- High school diploma or GED
- No travel
Quick Apply
Customer Service Associate I
Dollar Tree —Roseville, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance

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Optical Lab Customer Service Representative Tier I M-F 8:30am-5:30pm

ABB OPTICAL Group -
Auburn Hills, MI

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Job Details

$20 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Vision insurance
Life insurance

Qualifications

Optical experience
Email customer support
Phone communication
Windows
Order shipping
High school diploma or GED
Fax machines
Conflict management
Desktop applications
Productivity software
Order issue resolution
Faxing
Client interaction via phone calls

Full Job Description

Lab Customer Service Representative Tier I M-F 8:30am-5:30pm

JOB RESPONSIBILITIES

Reporting directly to the Customer Service Supervisor, the Lab Tier I Customer Service Representative provides total support to our Lab customers. This position will be responsible for interacting with customers in relation to the manufacturing environment of the Lab.

Essential Responsibilities includes the following. Other duties and special projects may be assigned.

Enter orders, redo’s and support order inquiries in the order entry system (Absolution system).
Partners with the customer to review and verify patient order history.
Communicate with sales and lab representatives, where applicable, to meet the needs of the customer.
Listen to and resolve customer’s concerns about products and services. Provides total customer care for key and strategic accounts
Achieve a first call resolution to all customer concerns and inquiries
Provides moderate problem resolution
Makes outbound calls for delayed jobs and open frame- to-come orders
Provides shipping, tracking support and resolution
Answer inbound calls in a call center environment with the goal of customer satisfaction, customer retention and increasing business
In-depth knowledge of all products relative to customer’s needs

Provide individualized customer service with high quality and professional standards
Meet or exceed all key performance metrics set by the department

Report inconsistencies and inefficiencies, and escalate issues to the Resolution team and management
Actively participate in team discussions; provide feedback to improve the work environment

Exhibits effective communication skills and is empowered to make decisions for the customer
Proactively engages the customer and creates an authentic, positive, and memorable customer experience

Supervisory Responsibilities: None

QUALIFICATIONS:

Required Qualifications and Skills

High school diploma or equivalent
Optical experience required (lab or retail)
Requires PC proficiency in a windows-based environment with the ability to use search tools, browsers and e-mail features
Requires proficiency with MS office applications (Excel, Word, Adobe)
Able to answer inbound phone calls and respond to emails
Able to make outbound calls including Frame-To-Come and delayed job calls
Able to execute and solve credit search, shipping/tracking request, vision web validation, faxed orders and moderate problem resolution.
Ability to adapt to change and unexpected demands of the business
Excellent written and oral communication skills with the ability to convey information clearly and effectively
Ability to resolve customer conflict issues in a tactful and professional manner
Ability to multi-task and utilize multiple systems while performing on the job

Desired Qualifications

2+ years of customer service experience preferred

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided, if requested). Specific vision, peripheral vision, depth perception and the ability to adjust focus is required.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled office environment and the noise is usually moderate.

For U.S. Candidates

Compensation Range
The anticipated base salary range for this position is $20.00 Hourly. This represents the good-faith estimate of the compensation range at the time of posting.

Actual pay will be based on job-related factors, which may include:

Geographic location
Relevant experience
Education and qualifications
Job-related skills
Internal equity considerations
Applicable minimum wage laws

This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.

Benefits

Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:

Medical, dental, and vision insurance
Life and group life insurance
Voluntary supplemental life insurance
Supplemental health benefits (critical illness, hospital, accident)
Short- and long-term disability
Paid family leave (where applicable by state law)
401(k) plan
Tuition reimbursement
Eyewear discounts

Time-Off Benefits

Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):

Paid vacation and/or sick time
Paid holidays
Birthday PTO

(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)

Accessibility and Accommodations

Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email [email protected] and include your name and contact information so we can follow up promptly.

Equal Opportunity Employer

ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.

International Candidates

The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.

ABB031

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Refine Your Search

customer service representative jobs in roseville mi

Optical Lab Customer Service Representative Tier I M-F 8:30am-5:30pm

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CSR/Department Assistant

Service Dispatcher / Customer Coordinator

Medical Call Center Representative - Full-time

Customer Service Representative-I (Medical Billing Call Center) - PFS ( Remote)

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Customer Service Rep I - BCN (Detroit) C-S-R

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Customer Service Associate I

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