Top 179 Guest service agent Jobs in Rossmoor Ca

Leasing Agent
Westhome —Long Beach, CA
- $23 - $25 an hour
- Weekends as needed
- Spanish
- English
- Office
- Health savings account
- Health insurance
Quick Apply
Guest Service Agent
Stonebridge —Inglewood, CA
- $25 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Leasing Agent
Westhome —Gardena, CA
- $24 - $26 an hour
- Weekends as needed
- Spanish
- English
- Office
- Health savings account
- Health insurance
Quick Apply
Guest Service Agent
Homewood Suites Long Beach Airport —Long Beach, CA
- From $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Hersha Hospitality Management, LP —Long Beach, CA
- $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent (Part-Time)
FAIRMONT —Long Beach, CA
- $28 an hour
- Overtime
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
12d
Front Desk Agent
FAIRMONT —Long Beach, CA
- $28 an hour
- Overtime
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
6d
Guest Service Agent, Seasonal Part-Time
The Waterfront Beach Resort —Huntington Beach, CA
- $23.85 an hour
- Part-time
- Spanish
- Writing skills
- English
- Paid holidays
- Health insurance
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level
13d
Guest Service Agent
Hilton —Orange, CA
- $23 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
5d
Guest Service Agent at Homewood Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $21 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Organizational skills
Quick Apply
Guest Service Agents at Anaheim Resort Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $21.36 - $22.00 an hour
- Weekends as needed
- 18 years or older
- Organizational skills
- 1 year
Quick Apply
Front Office - Agent
Carson Doubletree —Carson, CA
- $20 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $25.78 - $26.78 an hour
- Part-time
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Guest Service Agent
Sonesta —Irvine, CA
- $25 - $26 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Guest Service Agent
Holiday Inn & Suites Anaheim —Anaheim, CA
- From $18.50 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 25 pounds
- Entry level
- Wellness program
- Commuter assistance
Hotel Front Desk Agent (FT)
Courtyard by Marriott Anaheim and Waterpark —Anaheim, CA
- From $19.50 an hour
- Weekends as needed
- Hotel
- Data entry
- Entry level
- Free parking
- Health insurance
Quick Apply
6d
Hotel Front Desk Agent
Ayres Hotel Costa Mesa —Costa Mesa, CA
- From $22 an hour
- Part-time
- Background check
- Hospitality
- Clean driving record
- Travel reimbursement
- Paid holidays
Quick Apply
8d
Front Desk Agent
BALBOA BAY CLUB VENTURES LLC —Newport Beach, CA
- $23.20 an hour
- Weekends as needed
- Basic math
- Hotel
- Communication skills
Quick Apply
7d
Overnight Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Huntington Beach, CA
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply

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Leasing Agent

Westhome -
Long Beach, CA

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Deal closing
Spanish
Sales reporting
Database systems
Reputation management
Fair Housing Act
Tenant credit checks
Property management tools
Email customer support
Promoting products
Guest relations
Texting/chatbox tools
Phone communication
Service scheduling
Housing search assistance
Greeting customers
Property showing
Yardi
Online advertising
Answering guest questions
English
Microsoft Office
Conducting guided tours
Managing clients in a customer support role
Customer service through social media
Sales management systems proficiency
Credit history review
Organizational skills
Prospecting
Credit report review

Full Job Description

Schedule: Include Weekends

Summary

This position requires full-time onsite work. Provide leasing services and a high-touch customer experience for a modern luxury apartment building. With a positive customer satisfaction goal, interface with prospects and residents by responding to leasing and general inquiries, scheduling on-site tours, conducting virtual and in-person leasing tours, coordinating with appropriate management staff to address prospect or resident issues, initiating prospect follow-up, assisting with online property postings and marketing, and responding to social media reviews. Responsible for providing a high level of customer service and demonstrating consistent professionalism as a Westhome representative.

Essential Duties and Responsibilities include the following but are not limited to:

Deliver a superior prospect and resident experience.
Greet prospects, both over the phone and in-person, and qualify by covering all criteria required by asking questions, utilizing completed guest cards, and other means of gathering information.
Track and coordinate leads, showings, traffic, and other leasing activity through Rent Café CRM system.
Inspect or coordinate models for availability and “market ready” in advance of scheduled tours; ensure units are stocked with marketing collateral, swag, and refreshments; and communicate related service needs.
Provide complete in-person leasing experience. Demonstrate community and apartment/model and apply product knowledge to clients by communicating the features and benefits.
Leverage virtual technologies to conduct remote tours, where applicable, and generate interest in the communities by answering questions regarding property offerings, resident experience, and local amenities.
Contribute to the cleanliness and curb appeal of the community on a continual basis and address any concerns or issues with the General Manager in a timely manner.
Achieve and maintain a monthly closing ratio of 30%.
Promptly respond to resident requests and coordinate with appropriate property management staff for maintenance and/or manager related inquiries.
Work with prospect to complete online applications and secure deposit in accordance with the company procedures and Fair Housing requirements.
Process applications for approvals (i.e., credit check, rental history, etc.) and submit processed applications to the General Manager for approval.
Properly hand-off approved applicants to General Manger in accordance with the company’s leasing procedures to ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help the prospect, refer them to sister communities to meet prospect’s needs.
To maintain the highest level of service, the Leasing Specialist must maintain a 4-star rating across all sites and all reviews should be responded to within 24 hours.
All reputation websites including Yelp and GMB should be managed and monitored regularly.
Monitor daily and assist with posting online advertising to ensure information is accurate.
Assist with daily traffic reports in accordance with daily reporting requirements.
Participate in weekly onsite team meetings to discuss leasing objectives and to create a collaborative work environment.
Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures, and initiating best practices.
Maintain prospect and resident satisfaction ratings based on explicit criteria set forth by the company.
Maintain in-depth product and market knowledge of assigned properties and competitors.
Remain current with industry’s continuing education requirements.
Represent the company in a professional manner at all times.
Other onsite duties, as assigned.

Competencies

Ability to provide professional customer service to all levels of contacts in a professional manner (i.e., by phone, email, and text message communication).
Ability to determine the needs of prospects or resident clients through effective listening and inquiry skills.
Ability to multi-task and shift priorities quickly in a fast-paced leasing and customer service focused environment.
Tenacious, results oriented solution provider.
Strong organization and follow-up skills with a high level of commitment to detail.
Ability to work in a team atmosphere and work independently.
Proven background in producing accurate and timely work.

Skills and Experience

1-3 years’ experience in a customer support role building successful relationships or equivalent experience in a similar role.
Educational diploma or degree preferred.
Familiarity with customer service principles and practices.
Experience with Yardi and Rent Café CRM systems, a plus.
Highly proficient technical skills, specifically MS Office. Database experience helpful.
Strong administrative skills.
Speak English fluently; Spanish proficiency is a plus.

Physical Requirements and Working Conditions

Works in an onsite, office environment to perform leasing duties and address prospects’/residents’ needs.
Frequently stands, walks, and interacts with onsite staff, prospects, and residents.
Frequently speaks, reads, writes, and uses a computer keyboard and telephone.
Frequently bends, stoops, kneels, and reaches.

Other Requirements

Must have reliable transportation.
Scheduling flexibility is required. May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EQUAL OPPORTUNITY EMPLOYER

Westhome is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in rossmoor ca

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Front Office - Agent

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Hotel Front Desk Agent (FT)

Hotel Front Desk Agent

Front Desk Agent

Overnight Guest Service Agent - Full Time

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