Top 21 Concierge Jobs in Rossville, Ga

Guest Service Manager
FAIRFIELD INN & SUITES - CHATTANOOGA —Chattanooga, TN
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
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12d
Customer Service Concierge Agent
LegacyBox —Chattanooga, TN
- Full-time
- Computer literacy
- Pass drug screening
- 21 years or older
- Paid parental leave
- Health savings account
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6d
Orthodontic Front Desk Concierge/Treatment Coordinator- Full Time
Greater Chattanooga Orthodontics —Chattanooga, TN
- $18 - $24 an hour
- Full-time
- Spanish
- Dental office
- English
- Profit sharing
- Health insurance
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4d
Patient Experience Concierge
Foundation MedAesthetics —Chattanooga, TN
- Full-time
- Mid-level
- Organizational skills
- Communication skills
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Concierge
Garden Plaza of Greenbriar Cove —Collegedale, TN
- Call employer
- Microsoft Word
- Microsoft Excel
- High school diploma or GED
Quick Apply
2d
Sales Concierge
Bolt Farm Treehouse —Whitwell, TN
- $20 - $26 an hour
- Full-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Driver's License
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2nd Shift Concierge
Resort Lifestyle Communities —Chattanooga, TN
- $16 - $17 an hour
- Full-time
- Serving
- Clean driving record
- Microsoft Excel
- Health savings account
- Disability insurance
Quick Apply
4d
Client Services Associate
SPS North America —Chattanooga, TN
- Office
- High school diploma or GED
- Analysis skills
- Health savings account
- Disability insurance
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4d
Part Time Store Associate
Office Depot —Fort Oglethorpe, GA
- $9.78 - $13.82 an hour
- Part-time
- Computer literacy
- No experience needed
- High school diploma or GED
- Commuter assistance
- Health savings account
Customer Service Associate / Outfitter
Sportsman's Warehouse —Chattanooga, TN
- $11 an hour
- Part-time
- No experience needed
- High school diploma or GED
- Cleaning
- Wellness program
- Health insurance
13d
Mall Security Officer
GardaWorld Security Services U.S. —Chattanooga, TN
- $16 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
12d
Retail Part Time Store Associate
Office Depot —Chattanooga, TN
- $9.49 - $12.10 an hour
- Part-time
- Computer literacy
- No experience needed
- High school diploma or GED
- Commuter assistance
- Health savings account
Night Auditor
Sonesta Select —Chattanooga, TN
- $14 - $15 an hour
- Part-time
- Hotel
- In-person
- Communication skills
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Client Specialist
Talbots —Chattanooga, TN
- Part-time
- Organizational skills
- Computer skills
- Communication skills
- Store discount
- Referral program
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Special Response / Flex Security Officer
GardaWorld Security Services U.S. —Chattanooga, TN
- $16 an hour
- Weekends as needed
- Background check
- Customer service
- Military
- Paid holidays
- Disability insurance
Quick Apply
11d
Copy and Print Center Associate - Part time
Office Depot —Chattanooga, TN
- $10.02 - $13.33 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Commuter assistance
- Health savings account
Sales Associate - CycleBar
Xponential Fitness —Chattanooga, TN
- $12 an hour
- Part-time
- Hospitality
- Computer literacy
- English
Quick Apply

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Guest Service Manager

FAIRFIELD INN & SUITES - CHATTANOOGA
Chattanooga, TN

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Computer operation
Customer communication
Staff supervision
Property management tools
Team supervision
Sales
Answering guest questions
Performance feedback (performance evaluation method)
Managing hospitality teams
Team development
Hiring
Recruiting
Interviewing
Computer skills
Hotel staff training
Hotel and accommodations guest complaints handling
Ordering supplies
Staffing management
General management
Marketing
Professional development training

Full Job Description

Description:

Oversees all guest services associates and ensures guests’ needs are met in a timely and friendly manner. Ensures all guest services associates are adhering to brand policies and procedures. Assists with guest issues if they cannot be immediately resolved by a guest services associate.

Oversees lobby operations and hotel amenities, such as concierge or valet services and pool or spa operations.

Works with General Manager to ensure scheduling and inventories are within anticipated budget

Success is determined through high quality scores related to guest satisfaction with front desk services, assistance, and amenities.

PREREQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

One year experience supervising (at least) three associates.
Two years’ experience in service industry.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts

Skills:

Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system.
Maintain organization of supplies and order as necessary.
Supervisory skills: interview, hire, train, appraise, document, motivate.

Abilities:

Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Stay organized and proactively organize in a fast paced environment

SPECIFIC RESPONSIBILITIES

Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
Analyzes guest feedback and formulates strategies to continuously improve overall rating.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices, have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
Maintain certification from a brand approved responsible vendor training program.
Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
Other duties as assigned, and as staffing needs arise throughout the hotel.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including nights and weekends.
Periodic overnight travel required may be required.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
General Manager

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

concierge jobs in rossville, ga

Guest Service Manager

Customer Service Concierge Agent

Orthodontic Front Desk Concierge/Treatment Coordinator- Full Time

Patient Experience Concierge

Concierge

Sales Concierge

2nd Shift Concierge

Client Services Associate

Part Time Store Associate

Customer Service Associate / Outfitter

Mall Security Officer

Retail Part Time Store Associate

Night Auditor

Client Specialist

Special Response / Flex Security Officer

Copy and Print Center Associate - Part time

Sales Associate - CycleBar

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