Top 72 It service manager Jobs in Roswell, Ga

Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Mid-Level Service Desk Manager
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Manager, Information Assurance Services (SOC Focus)
Aprio —Atlanta, GA
- $132,200 - $156,400 a year
- Full-time
- Remote
- Sales
- HIPAA
- Recruiting
- Profit sharing
- Wellness program
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Senior Manager, IT End User Services
Aprio —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Profit sharing
- Wellness program
Service Delivery Manager
KNAPP —Kennesaw, GA
- Overtime
- English
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Service Desk Team Lead
Snap Tech IT —Cumming, GA
- $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
6d
IT Integration Technical Solution Architect and Manager
Sandvik —Smyrna, GA
- Online Application
- Remote
- Azure
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Director, Infrastructure Operations
Arclin USA LLC —Alpharetta, GA
- Master's degree
- SharePoint
- Senior level
Quick Apply
2d
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
Quick Apply
Infrastructure Program Manager, Digital & Technology Services
Alvarez and Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- 401(k)
Client Service Execution Lead
Bickert Management Inc. —Atlanta, GA
- Full-time
- Remote
- English
- Mid-level
- Leadership
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Senior IT Operations Analyst
Rayonier —Atlanta, GA
- Full-time
- Computer science
- 6 years
- Computer Science
- Wellness program
- Paid parental leave
Program Manager Customer Service
KNAPP —Kennesaw, GA
- Full-time
- 5 years
- English
- Mid-level
- Profit sharing
- Paid parental leave
Security Lead
City Of Roswell —Roswell, GA
- $78,031.45 - $101,436.38 a year
- Full-time
- Computer science
- Computer Science
- System design
Quick Apply
1d
Infrastructure Program Manager, Digital & Technology Services
Alvarez & Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- 401(k)
Project Manager, Professional Services
ABACUS —Atlanta, GA
- Evenings as needed
- Remote
- Azure
- Mid-level
- Microsoft Office
- Wellness program
- Disability insurance
Quick Apply
13d
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Atlanta, GA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
IT Sourcing & Enterprise Services Manager, Digital & Technology Services
Alvarez and Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- Computer Science
- PMP
- 8 years
- AD&D insurance
- 401(k)
6d
Manager Service Implementation
KNAPP —Kennesaw, GA
- Full-time
- Office
- Windows
- Residential
- Profit sharing
- Paid parental leave
12d

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it service manager jobs near roswell, ga

Service Desk Manager

Softrim LLC -
Alpharetta, GA

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Customer communication
Mobile device support
Project management experience in technology
Managing teams in a customer support role
Tooling
Team leadership
Enterprise software
Incident management software
Windows
Supervising experience
Computer hardware
Desktop (troubleshooting support)
Remote access software
Computer networking
Desktop administration
ITIL implementation
Active Directory management

Full Job Description

Position Summary:

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.

Key Responsibilities:

Operational Leadership

Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.
Monitor ticket queues, assign priorities, and ensure SLA compliance.
Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).
Implement and optimize ITIL-aligned service management processes.

Team Management

Lead, mentor, and coach service desk analysts to maintain high performance and engagement.
Conduct regular performance reviews and facilitate ongoing training and skills development.
Manage staffing schedules and workload distribution.

Customer & Stakeholder Engagement

Serve as the primary escalation point for service issues.
Maintain strong communication with business units to understand support needs and identify improvement opportunities.
Ensure a customer-centric culture within the service desk team.

Process, Tools & Continuous Improvement

Maintain and enhance the knowledge base and documentation.
Identify recurring issues and work with technical teams to resolve root causes.
Drive automation and improvements in tools, workflows, and service delivery.
Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).

Governance & Compliance

Ensure adherence to security, compliance, and organizational policies.
Participate in audits and produce required reporting.
Contribute to IT disaster recovery and business continuity plans.

Job Requirements:

Education & Experience

Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
2+ years of experience in a service desk, IT support, or technical operations environment.
3+ years of experience in a supervisory or management role within an enterprise IT support environment.

Technical Skills

Strong understanding of ITIL framework; ITIL Foundation certification preferred.
Experience with ITSM tools such as ConnectWise Automate, ConnectWise Manage, Jira, ConnectSecure, Auvik, or similar.
Solid knowledge of Windows/Mac operating systems, networking basics, hardware/software support, and enterprise applications.
Familiarity with Active Directory, MS365 administration, mobile device management, and remote support tools.

Leadership & Soft Skills

Excellent customer service and communication skills.
Strong analytical, problem-solving, and decision-making abilities.
Proven ability to manage and motivate a technical support team.
Ability to work under pressure and manage multiple priorities.
Strong project management and organizational skills.

Preferred Qualifications

ITIL or ITSM certifications.
Experience in change management and continuous improvement methodologies.
Background supporting hybrid/cloud environments (Azure, AWS, Entra, Citrix, etc.).
Experience in high-availability or enterprise-scale organizations; Fortune 1000.

Quick Apply

Refine Your Search

it service manager jobs in roswell, ga

Service Desk Manager

Mid-Level Service Desk Manager

Manager, Information Assurance Services (SOC Focus)

Sr. Service Desk Shift Lead

Senior Manager, IT End User Services

Service Delivery Manager

Service Desk Team Lead

IT Integration Technical Solution Architect and Manager

Director, Infrastructure Operations

Service Desk Analyst II

Infrastructure Program Manager, Digital & Technology Services

Client Service Execution Lead

Senior IT Operations Analyst

Program Manager Customer Service

Security Lead

Infrastructure Program Manager, Digital & Technology Services

Project Manager, Professional Services

Service Delivery Manager – Unified Communications & Video Conferencing

IT Sourcing & Enterprise Services Manager, Digital & Technology Services

Manager Service Implementation

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