Top 12 Customer support representative Jobs in Roswell, Nm

Eligibility Screening Services Representative- Onsite
Eastern New Mexico Medical Center —Roswell, NM
- Full-time
- Office
- High school diploma or GED
- In-person
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Store Support
Home Depot —Roswell, NM
- Entry level
- Time management
Insurance Agent - Roswell, NM
Horace Mann - Agent Opportunities —Roswell, NM
- Mid-level
- Financial services
- 2 years
Quick Apply
Regional Technical Service Representative - Northeast Region
New Way Trucks —United States
- Schematics
- Dealership
- 5 years
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Eligibility Screening Services Representative- Onsite
Eastern New Mexico Medical Center —Roswell, NM
Associate Degree or some college coursework in a related field preferred. This entry-level role requires excellent communication skills, attention to detail,…
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Retail Merchandiser - Walmart
PRE-US —Roswell, NM
As aWalmart Retail Merchandiser at Acosta, you’ll ensure Acosta’s client brands stand out at Walmart stores by driving product availability.
$15 an hour
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Route Service Representative (4-Day Workweek)
Cintas —Gahanna, OH
Have an active driver's license. Obtain a DOT medical certification. Comply with driving and vehicle regulations. Majority work a 4-Day workweek.
From $24.50 an hour
3d
Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
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customer support representative jobs near roswell, nm

Eligibility Screening Services Representative- Onsite

Eastern New Mexico Medical Center -
Roswell, NM

Quick Apply

Job Details

Full-time

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Job Summary

The Schedule for this position is: Tues-Fri 11:30 a.m.–6 p.m, Saturday 8:00 a.m.–4:30 p.m.

The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

Essential Functions

Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
Provides triage support for common issues related to platforms, applications, and back-office processes.
Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required
Associate Degree or some college coursework in a related field preferred
1-2 years of customer service experience required, preferably in a call center or help desk environment required
Familiarity with CRM software and customer service tools preferred

Knowledge, Skills and Abilities

Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
Excellent problem-solving and critical-thinking abilities.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Detail-oriented with a strong focus on accuracy and quality.
Demonstrated ability to work independently and as part of a team.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.

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customer support representative jobs in roswell, nm

Eligibility Screening Services Representative- Onsite

Store Support

Insurance Agent - Roswell, NM

Regional Technical Service Representative - Northeast Region

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