Top 10 Help desk Jobs in Roswell, Nm

HELP DESK TECHNICIAN
Inovitech —United States
- $25 - $30 an hour
- Full-time
- Remote
- Background check
- Computer Science
- Windows
- Health insurance
- Dental insurance
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HELP DESK TECHNICIAN

Inovitech
United States

Quick Apply

Job Details

Full-time
$25 - $30 an hour
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Confidential Clearance

Full Job Description

JOB DESCRIPTION

We are looking for a Help Desk Technician to join our team. The role demands hands-on expertise in offering technical support to both our valued employees and esteemed clients. The goal with computer help desk technicians is to turn a potentially frustrating experience into a seamless one. Personalized attention, patience, excellent communication skills, and the technical prowess to simplify customer problems are all necessary qualities in a help desk technician. You must have a strong IT background and troubleshooting.

RESPONSIBILITIES

Offer primary technical assistance to staff and clients, addressing queries and resolving challenges associated with hardware, software, and network systems.
Respond to support requests via phone, email, and help desk ticketing system
Diagnose and resolve technical problems, escalating issues as necessary to appropriate team members or departments
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to higher levels of support with more difficult cases
Manage Help Desk tickets in a timely manner
Follow-up with customers to ensure issues are resolved
Train software product end-users
Communicate effectively with customers to provide personalized support
Create and update documentation, including knowledge base articles, training manuals, user guides, help manual, release notes and FAQ resources
Assist in the implementation of IT projects and initiatives
Stay current with industry trends and emerging technologies, continually improving technical knowledge and skills
Provide training for other staff members for troubleshooting support
Other duties as required

SKILLS AND QUALIFICATIONS

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
CompTIA A+, Microsoft or other equivalent certifications are preferred.
Profound understanding of computer hardware, software, and network architectures.
Well-acquainted with operating systems including Windows and Linux.
Exceptional aptitude for resolving problems, coupled with a critical thinking approach to diagnosing intricate challenges.
Robust communication capabilities in both writing and speaking, ability to explain technical notions to those without a technical background.
Patience and empathy when working with customers and colleagues
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Proven experience as a help desk technician or customer support role
Detail-oriented individuals
Willingness to learn new technologies and systems

JOB SNAPSHOT

Employment Type: Full-time Hourly (**Remote**)

Job Type: Legal, Information Technology, Customer Service

Experience: At least 5-7 year(s)

Manages Others: No

Relocation: No

Industry: Legal, Federal Government, Internet Software, Training

Requirements: US Citizenship only, (No dual citizenships allowed). Ability to pass a Public Trust Clearance

Pay: $25.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Location:

United States (Required)

Security clearance:

Confidential (Required)

Work Location: Remote

Quick Apply

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help desk jobs in roswell, nm

HELP DESK TECHNICIAN

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