Top 190 Customer service manager Jobs in Roswell Ga

Call Center Manager (GA & NE Regions)
BULLDOG GAMING —Kennesaw, GA
- $48,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
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Client Success Manager
Versatex —Atlanta, GA
- Full-time
- Hybrid work
- Background check
- Analysis skills
- Construction experience
- Health insurance
- Dental insurance
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4d
Senior Customer Service Manager
Uline —Buford, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
Customer Service Manager | Alpharetta, GA | Full-Time | Exempt | On-Site
Impact Alliance —Alpharetta, GA
- $65,000 - $80,000 a year
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
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Customer Success Manager
vidREACH.io —Alpharetta, GA
- Multiple hires
- Computer literacy
- Mid-level
- Organizational skills
Delivery Manager II
GHX —Atlanta, GA
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
9d
Customer Success Manager
OffPlan —Marietta, GA
- $70,000 - $85,000 a year
- Email
- Hybrid work
- Primary Care
- Mid-level
- Office
- Health insurance
- Paid time off
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12d
Customer Success Manager
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Bachelor of Science
- Mid-level
- Continuous improvement
Director, Customer Care
RXO, Inc. —Marietta, GA
- Full-time
- Microsoft Outlook
- Military
- Pass drug screening
- Paid holidays
- Disability insurance
Manager of Support Team
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Software troubleshooting
- Computer literacy
- Research
Manager, Customer Strategy and Success
Oshi Health —Atlanta, GA
- $100,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Service Supervisor
PetSuites —Roswell, GA
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Regional Host Account Manager
PadSplit —Atlanta, GA
- $80,000 - $110,000 a year
- Full-time
- Remote
- Continuous improvement
- US work authorization
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Experience Manager
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- US work authorization
Program Manager Customer Service
KNAPP —Kennesaw, GA
- Full-time
- 5 years
- English
- Mid-level
- Profit sharing
- Paid parental leave
Renewals Advocacy Manager
Veeam Software —Alpharetta, GA
- $175,300 - $325,600 a year
- Remote
- 8 years
- Continuous improvement
- Senior level
5d
Client Experience Manager
SAGE INTEGRATION HOLDING S LLC —Marietta, GA
- $85,000 - $100,000 a year
- Full-time
- Clean driving record
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
5d
Sr. Manager, Customer Success
Samsara —Atlanta, GA
- $142,800 - $229,500 a year
- Analysis skills
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave
Manager, Customer Success Management
ServiceNow —Atlanta, GA
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
Quick Apply
2d
Manager II, Customer Success
Samsara —Atlanta, GA
- $111,562.50 - $150,000.00 a year
- Analysis skills
- Recruiting
- Senior level
- Health insurance
- Parental leave

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Call Center Manager (GA & NE Regions)

BULLDOG GAMING -
Kennesaw, GA

Quick Apply

Job Details

Full-time
$48,000 - $55,000 a year

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance

Qualifications

Managing technical support teams
Staff supervision
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Team management

Full Job Description

About Us

Bulldog Gaming partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting spaces and then support the partnership with best-in-class service, marketing, and dedicated relationship management to continue to improve business results. With a strong culture of compliance, Bulldog Gaming is the largest distributed gaming operator, committed to helping its local business partners succeed. We provide video gaming terminals, redemption terminals and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops and fraternal and veteran establishments across the country.

Job Description:

The primary responsibilities of this position include, but are not limited to, receiving in-bound service calls, troubleshooting issues, coordinating the dispatch of field personnel, ensuring field personnel are notified of new jobs, documenting the corrective steps taken, relaying information to the Senior Service Solutions Representatives and Supervisors, , assisting in implementing procedural changes, addressing immediate issues with Service Solutions staff, assisting Service Solution Representatives with challenging customer service matters and associated communications, taking the lead of ongoing service related issues, monitoring overall staff performances and training, delegating tasks to the Service Solutions staff, providing staffing and service reports to the Director of Gaming Operation Strategies, and scheduling of all Service Solutions personnel. Additionally, when necessary, covering various shifts, re-routing service technicians, as well as assisting in other areas.

DUTIES AND RESPONSIBILITIES

Schedule of all Service Solution employees and monitor and approve timecards, assisting with coverage of shifts
Monitor and inspect Salesforce cases, work orders, and service appointments to ensure proper documentation and handling by Service Solutions employees
Monitor recorded phone calls to assist the Service Solutions employees in areas for improvement and to ensure proper customer service
Run Service Solutions performance reports utilizing Microsoft Excel and Salesforce for the Director of Gaming Operation Strategies
Monitor overall performances and conduct reviews of Service Solutions employees
Be the primary resource throughout the new hire process for Service Solutions employees
Implement new procedures and directives for the Service Solutions Center, when necessary
Be accessible to employees regardless of shift and to the Director of Gaming Operation Strategies and Vice President of Gaming Operations during reasonable business hours throughout the week to assist with ongoing service concerns
Provide guidance and support to Service Solutions employees and oversee all training processes
Work with the Service Solutions employees in a collaborative and professional manner to ensure efficiency of operations and a professional, respectful atmosphere
Proficiently utilize Microsoft Outlook, Salesforce, Field Service Lightning, Bomgar, ADP, NRT BackOffice portal, TouchTunes portal, Intralot Portal, RMS portal, Bankshot portal, M3t Portal, ALE BackOffice portal, and Switchvox
Assess the logistic aspects of technicians, customers, and their locations, in each region throughout the state of Illinois
Re-route and optimize service technician schedules, when necessary
Effectively manage challenging customers over the phone and escalate more complex customer issues to technical staff
Assist in medium to high volume in-bound customer and location calls
Open customer and location cases to initiate and track in-bound calls until all issues are resolved
Respond to customer and location calls by assessing issues and providing appropriate guidance to resolution
Dispatch service calls to Gaming Service Technicians to address and/or resolve technical customer issues in the field
Ensure all technicians are documenting their hours and accepting their jobs to accurately reflect all dispatched calls
Provide exceptional customer service level commitments for response times, product knowledge, and problem resolution or escalation
Provide weekly service reports to the Director of Gaming Operations

QUALIFICATIONS

Minimum of one-year certificate from college or technical school, 1 to 3 years related experience or equivalent combination of education and experience
Minimum of three-year of supervisory level experience or equivalence
Proficient in Microsoft Word, Outlook, and Excel
Ability to remain calm when dealing with challenging scenarios that may arise when dealing with irate customers/locations
Ability to get technical staff to the customer sites with the right equipment and knowledge to do the job
Provide status updates during outages, follow up after problems are resolved, document problems and resolutions, and inform appropriate individuals of ongoing or strenuous issues
Detail-oriented with excellent people and telephone skills; able to meet deadlines and handle multiple tasks
Be self-motivated, quick learner, and good problem solver
Flexible and willing to work long hours, requires availability for evenings and weekends
Commitment to being reliable for working scheduled shifts and being on time
Excellent written and verbal communication skills
Strong organizational and problem-solving skills; able to manage priorities and workflow
Ability to work independently as well as part of a team
Strong understanding of Accel Entertainment’s service procedures
Versatility and willingness to work within constantly changing protocols and tasks

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently required to sit, walk, talk, and hear
Continually required to utilize hand and finger dexterity, including use of a keyboard
Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
Noise level in the work environment usually is moderate to loud

#AEGaming

Base Pay Range:

$48,000-$55,000 annually

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Bulldog Gaming is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Refine Your Search

customer service manager jobs in roswell ga

Call Center Manager (GA & NE Regions)

Client Success Manager

Senior Customer Service Manager

Customer Service Manager | Alpharetta, GA | Full-Time | Exempt | On-Site

Customer Success Manager

Delivery Manager II

Customer Success Manager

Customer Success Manager

Director, Customer Care

Manager of Support Team

Manager, Customer Strategy and Success

Customer Service Supervisor

Regional Host Account Manager

Customer Experience Manager

Program Manager Customer Service

Renewals Advocacy Manager

Client Experience Manager

Sr. Manager, Customer Success

Manager, Customer Success Management

Manager II, Customer Success

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