Top 751 Service manager Jobs in Roswell Ga

Customer Service Manager
LeakBot —Marietta, GA
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Roofing Service Manager
VALCOURT EXTERIOR BUILDING SERVICES OF GEORGIA LLC —Atlanta, GA
- Full-time
- Clean driving record
- Business development
- Driver's License
Quick Apply
Service Manager
Hilltop Residential —Peachtree Corners, GA
- $32 - $35 an hour
- Weekends as needed
- Mid-level
- Driver's License
- Recruiting
- Disability insurance
- Health insurance
Quick Apply
Pharmacy Manager
Soleo Health Inc —Norcross, GA
- Full-time
- Microsoft Outlook
- Patient monitoring
- Customer service
- Health savings account
- Disability insurance
Quick Apply
Planning Supervisor
NewCold —Atlanta, GA
- Mid-level
Commercial Pool Regional Manager
United Pool Management —Roswell, GA
- $50,000 - $65,000 a year
- Weekends as needed
- CPR Certification
- Sales
- Word processing
Quick Apply
Area Service Manager - Atlanta
AIR Communities —Atlanta, GA
- $110,000 - $120,000 a year
- Full-time
- 6 years
- Engineering
- Pass drug screening
- Commuter assistance
- Paid parental leave
11d
Multifamily Service Supervisor
Parktown Living —Atlanta, GA
- From $23 an hour
- Overtime
- Carpentry
- Mid-level
- Ability to climb stairs
- Health savings account
- Health insurance
Quick Apply
1d
Field Service Sales Manager
GenServe —Austell, GA
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
Quick Apply
Senior Customer Service Manager
Uline —Buford, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
Electrical Service Manager
Bray Electrical —Decatur, GA
- $80,000 - $110,000 a year
- Full-time
- Residential
- In-person
- Senior level
- Relocation assistance
- Health insurance
Quick Apply
5d
General Manager, Hundredfold American Brasserie
Delaware North —Atlanta, GA
- $81,900 - $110,600 a year
- Weekends as needed
- 3 years
- No degree
- Senior level
- Paid parental leave
- Paid holidays
Lead Service Foreman/Technician
North American Roofing —Atlanta, GA
- Weekends as needed
- Clean driving record
- Pass drug screening
- Mid-level
Quick Apply
Manager, Perioperative Services, Northside Duluth
Northside Hospital —Duluth, GA
- Nursing
- Surgery
- Hospital
11d
Lead Product Manager - Service Enablement - Supply Chain
Cox Automotive —Atlanta, GA
- $111,500 - $185,900 a year
- Full-time
- 18 years or older
- Oracle
- Writing skills
- Paid jury duty
- Paid holidays
Field Service Lead
Industrial Electric Manufacturing —Atlanta, GA
- Military
- Office
- Ability to lift 50 pounds
Quick Apply
Apartment Service Supervisor
Westdale Asset Management —Norcross, GA
- $28 - $32 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Lead Fleet Services
Ansco & Associates, LLC —Tucker, GA
- Weekends as needed
- 18 years or older
- Mid-level
- CDL
- Paid holidays
- Disability insurance
Quick Apply
Building Engineer II
Lincoln Property Company —Atlanta, GA
- Weekends as needed
- Background check
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Paid holidays
Quick Apply
12d
Relationship Associate (Bilingual English/Spanish)
AFC —Norcross, GA
- Spanish
- Google Workspace
- Up to 50% travel
- Paid parental leave
- Health savings account
4d

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Customer Service Manager

LeakBot
Marietta, GA

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Performance reviews
Managing technical support teams
Customer communication
Operating systems
Managing teams in a customer support role
Service scheduling
Managing clients in a customer support role
Team development
Team management
Team training
Employee performance reporting
Customer support
Business operations
Customer information system software
Process management
Operations planning
Team building
B2C business model

Full Job Description

About the company:

Ondo InsurTech Plc works with home insurers to deploy proprietary solutions to deliver sustainable risk reduction. Ondo's focus is on the global scale-up of LeakBot - an end-to-end internet of things solution which protects homes from the impact of water damage. Water damage is the single biggest cause of home insurance claims, accounting for $17bn of claims every year in the USA and UK combined. LeakBot is a patented self-install solution that connects to the home wireless network and, if it detects a leak, notifies the customer via the LeakBot mobile app and provides access to a team of expert LeakBot engineers to 'find and fix' the problem.

LeakBot partners with multiple insurance carriers across 4 different countries, in Europe and the USA.

In March 2022 LeakBot became the first InsurTech to IPO in London, as Ondo InsurTech Plc.

https://www.ondoplc.com/

https://leakbot.io/leakbot/

About the role:

We are looking for a talented customer services manager to join our Operations team to ensure we continue to deliver the exceptional customer service that is the foundation of our company.

You will be managing a customer services team supporting end users with leak alerts and troubleshooting issues with the device and app as well as interacting directly with operating systems, hardware, and software.

We are fast growing business with a relatively small team in place at present. We are looking for the right person to come in and manage all aspects of our customer support function to ensure that we can continue to perform to a high standard while we scale the business.

PRINCIPAL ACCOUNTABILITIES:

· Managing the LeakBot customer support team in the US, covering all aspects of the first line and second line support processes including alert management and technical support

· Managing the engineer diaries on a weekly basis making sure each engineer is being fully utilised in line with forecast

· Managing our outsourced suppliers for additional support

· Working with the Product team to manage second line support tickets in a timely manner

· Managing the job investigation process with the Operations Director to get the right customer outcomes and to feed into the ongoing product development process

· Managing the LeakBot complaints process

· Managing the training and ongoing development of all LeakBot customer support executives

· Managing KPI’s, quality & performance standards across the team

· Assist in the creation and implementation of new operational processes to improve efficiency and customer satisfaction while reducing costs.

· Assist in the development of the CRM system

· Assist in the development of training manuals and troubleshooting procedures to help both support personnel and end users to interact properly with the hardware and software.

· Providing feedback on the overall customer journey and functionality of the LeakBot device.

About you:

To be successful in this role you will need to have the following knowledge, skills and attributes:

Essential:

A minimum of 5-year’s experience as a manager in a technical customer support environment in a B2C business
Experience of working with tech products and services in a customer services environment
Experience of working with field service networks specifically booking and managing appointments
Experience of building teams and operational processes
Strong people management and development skills
Strong customer management and communication skills
Experience of working with a CRM system in a customer services environment
Good planning and analytical skills
Having the ability to quickly identify problems, form solutions and execute step by step troubleshooting procedures
The candidate must also have the DNA of an innovator, being adept at questioning, observing, associating, networking and experimenting

Desirable:

Educated to degree level
Experience of working with Microsoft Dynamics and Connex One
Experience of plumbing and heating systems within a domestic environment
Working knowledge of Apple and Android operating systems
Working knowledge of and ability to troubleshoot on Wi-Fi enabled devices

Our people behaviours:

You will be a role model of our values and behaviours:

Dare to care

Be known for what you do, not what you say
Be proactive, supportive, help and encourage others
Have a positive attitude to work and to your colleagues

Do the right thing

Be open and honest
Be respectful: treat others as you would like to be treated
Deliver on your promises

Own it

Never look the other way
Find solutions and turn negatives into positives
Take personal ownership and responsibility to make things happen

Always improve

Embrace change and new ways of working
Put forward suggestions and new ideas
Look for learning opportunities and new experiences

Win together, trust each other

Share knowledge and expertise with colleagues
Build strong relationships with colleagues across the business
Value the experience and opinions of others

Additional details:

Geographic location – Hybrid model. Our office will be based in Marietta, GA.
Starting with 6 direct reports

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have a minimum of 5-year’s experience as a customer service manager in a technical customer support environment in a B2C business?
Are you comfortable working in an office environment as part of a hybrid working policy?

Work Location: Hybrid remote in Marietta, GA 30064

Quick Apply

Refine Your Search

service manager jobs in roswell ga

Customer Service Manager

Roofing Service Manager

Service Manager

Pharmacy Manager

Planning Supervisor

Commercial Pool Regional Manager

Area Service Manager - Atlanta

Multifamily Service Supervisor

Field Service Sales Manager

Senior Customer Service Manager

Electrical Service Manager

General Manager, Hundredfold American Brasserie

Lead Service Foreman/Technician

Manager, Perioperative Services, Northside Duluth

Lead Product Manager - Service Enablement - Supply Chain

Field Service Lead

Apartment Service Supervisor

Lead Fleet Services

Building Engineer II

Relationship Associate (Bilingual English/Spanish)

I want to receive the latest job alert for service manager in roswell ga

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