Top 15 Technical support analyst Jobs in Round Rock Tx

IT Support Analyst - Remote
Blue Cloud Pediatric Surgery Centers —Austin, TX
- Full-time
- Remote
- Ability to walk for extended periods
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
19h
IT Support Analyst III
Texas Association of School Boards —Austin, TX
- $32.03 - $49.77 an hour
- Full-time
- Hybrid work
- Background check
- Research
- Mid-level
- Wellness program
- Tuition reimbursement
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2d
TPWD - IT Support Specialist II (Help Desk Analyst)
Texas Water Development Board —Austin, TX
- $4,467.58 a month
- 8 hour shift
- Background check
- Computer science
- Microsoft Excel
- 401(k)
- Paid time off
11h
Senior Technical Support Analyst (Tier 3)
GCS Technologies —Austin, TX
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Windows
- AD&D insurance
- Disability insurance
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TPWD - Systems Analyst II
Texas Water Development Board —Austin, TX
- $4,750 a month
- Overtime
- Background check
- System design
- Mid-level
- 401(k)
- Paid time off
9d
Service Desk Tech Analyst I
University of Texas at Austin —Austin, TX
- From $42,446 a year
- Urgently hiring
- Office
- Windows
- University
- Retirement plan
Technical Support Analyst II
Farm Credit Bank of Texas —Austin, TX
- Evenings as needed
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
10d
Service Desk Analyst
Alpha Net Consulting LLC —Austin, TX
- $16.00 - $16.50 an hour
- Contract
- Google Workspace
- Computer literacy
- US work authorization
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10d
Service Desk Tech Analyst III
University of Texas at Austin —Austin, TX
- From $62,484 a year
- Urgently hiring
- 5 years
- HIPAA
- Office
- Retirement plan
Production Support Analyst
Netgate —Austin, TX
- $65,000 - $78,000 a year
- Weekends as needed
- Azure
- Mid-level
- AWS
Senior Technical Support Analyst (DISCO Desk)
DISCO —Austin, TX
- Monday to Friday
- Mid-level
- Office
- US work authorization
- Health insurance
- Dental insurance
IOC On Site Analyst
NTT DATA —Austin, TX
- 8 hour shift
- Mid-level
- Office
- Windows
Counsel at First Appearance Staff Supervisor/Business Analyst III
Travis County —Austin, TX
- $100,000 - $110,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
- Wellness program
- Paid parental leave
Systems Analyst 4-Support
Oracle —Austin, TX
- Full-time
- Computer Science
- 8 years
- Travel

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IT Support Analyst III
Texas Association of School Boards —Austin, TX
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users and collaborate with…
$32.03 - $49.77 an hour
Quick Apply
2d
Systems Engineer
General Dynamics Information Technology —Fort Hood, TX
Desired Qualifications: Master's degree in a relevant technical field; Project Management certification (PMP, DAWIA, ScrumMaster) or Data Science Certification…
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Service Desk Analyst
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
Provide technical support to technology consumers via telephone, email, and in- person, ensuring timely resolution of issues during standard business hours and…
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Technical Support Analyst
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technical support analyst jobs near round rock tx

IT Support Analyst - Remote

Blue Cloud Pediatric Surgery Centers -
Austin, TX

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Job Details

Full-time
19 hours ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Windows
High school diploma or GED

Full Job Description

NOW HIRING

IT SUPPORT ANALYST - Remote

ABOUT US

Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.

Our ASC based model provides an excellent working environment where you will partner with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We’d love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!

OUR VISION & VALUES

At Blue Cloud, it’s our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.

We cheerfully work hard
We are individually empathetic
We keep our commitments

ABOUT YOU

You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Logs incidents and requests accurately.

Provides first line investigation and diagnosis of incidents and requests.

Troubleshoots moderate to complex issues and requests as they relate to client technologies.

Troubleshoots the cause of problems, not just the symptoms, acting to prevent problems from recurring.

Resolves issues in the prescribed time limits; otherwise escalates to appropriate level 2 personnel and follows standard operating procedures as agreed upon regarding ticket ownership.

Participates in efforts to continuously improve Level 1 performance in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction.

Adheres to corporate policies and defined service level agreements.

Helps to maintain a knowledgebase by documenting known errors, workarounds, procedures, and application specific information.

Reports status, issues, and timelines to management staff for critical issues being worked.

Provides coverage for all modes of communication: telephone, chat, e-mail or other methods as necessary.

Participates in required training for both technical and interpersonal skills.

Competency

Excellent attitude, great phone etiquette.
Ability to rapidly establish a good working relationship with customers and other professionals.
Ability to demonstrate clear and confident skills both written and verbal.
Ability to deal with problems and technical issues in a friendly, calm and reassuring manner.
Passion for IT and technology with an enthusiastic, thorough and methodical approach to problem solving.
Tenacity and dedication to peruse an issue from beginning to end, with initiative and reliability to work unsupervised on many occasions.
Self-motivated with an ability to multi-task, prioritize and escalate accordingly.
Hand on approach and willingness to learn.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday. 40 hours per week. On Call after hours may also be required up to once per month.

Travel

None

Required Education and Experience

High School Diploma or Equivalent
Solid working knowledge of the Windows Operating System, including but not limited to Windows 10 and 11
Basic understanding of networking and server technologies
Excellent communication skills, both written and oral
Superior problem solving and troubleshooting skills
Thorough documenting and organizational skills

Preferred Education and Experience

Previous IT Call Center Experience
Experience with Office 365
College Degree preferred, but experience will substitute

BENEFITS

We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
No on call, no holidays, no weekends

Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical support analyst jobs in round rock tx

IT Support Analyst - Remote

IT Support Analyst III

TPWD - IT Support Specialist II (Help Desk Analyst)

Senior Technical Support Analyst (Tier 3)

TPWD - Systems Analyst II

Service Desk Tech Analyst I

Technical Support Analyst II

Service Desk Analyst

Service Desk Tech Analyst III

Production Support Analyst

Senior Technical Support Analyst (DISCO Desk)

IOC On Site Analyst

Counsel at First Appearance Staff Supervisor/Business Analyst III

Systems Analyst 4-Support

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