Top 104 Guest service agent Jobs in Roxbury Ma

Front Desk Agent On Call
Pyramid Global Hospitality —Cambridge, MA
- $25 an hour
- Part-time
- Writing skills
- Hotel
- Analysis skills
- Health insurance
- Paid time off
Quick Apply
Part Time | Hotel Front Desk Agent
Millennium Hotels and Resorts —Boston, MA
- $29.60 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
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12d
Guest Service Ambassador
The Newbury Boston —Boston, MA
- $28.22 - $33.20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
6d
Westin Boston Seaport District - Front Desk Agent
Aimbridge Hospitality —Boston, MA
- $24.45 - $26.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Children
- AD&D insurance
- Disability insurance
Guest Services Agent
Four Seasons —Boston, MA
- $32.45 an hour
- Weekends as needed
- Hotel
- Military encouraged
- Entry level
- Health insurance
- Dental insurance
Front Desk Agent
Apex Concierge Services Inc —Boston, MA
- $21 - $23 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
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Guest Service Agent - Hilton Boston Park Plaza
Hilton —Boston, MA
- $30 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
13d
FRONT DESK ATTENDANT
Chalet Motor Lodge of Boston I —Dorchester, MA
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
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Reservations Agent
The Langham Boston —Boston, MA
- $34.20 - $34.50 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Health insurance
- Tuition reimbursement
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Agent - Courtyard Copley Square
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
Guest Service Agent / Front Desk Agent
Ocean Havens —Boston, MA
- $18 - $25 an hour
- Weekends as needed
- Hotel
- Ability to sit for extended periods
- Ability to stand for extended periods
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Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Guest Service Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Guest Service Agent
Wyndham Boston Beacon Hill —Boston, MA
- $25 - $27 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Paid time off
Quick Apply
10h
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Cambria Hotel South Boston
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
Luxury Front Desk Agent
Wagner Hospitality Management / IRIS HOTEL BOSTON —Brookline, MA
- $19 - $23 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
14d
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
FAIRMONT —Boston, MA
- From $26.98 a week
- Weekends as needed
- US work authorization
- Communication skills
- Entry level
- Paid time off
Quick Apply

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guest service agent jobs near roxbury ma

Front Desk Agent On Call

Pyramid Global Hospitality -
Cambridge, MA

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Job Details

Part-time
$25 an hour

Benefits

Health insurance
Paid time off
Retirement plan

Qualifications

Customer communication
Productivity software

Full Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to The Kendall Hotel, an iconic landmark nestled in the innovative Kendall Square neighborhood of Cambridge, Massachusetts. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 73 distinctive guest rooms and 1,000 sq ft of meeting space. More than just a place to stay, The Kendall seamlessly combines historic charm with modern amenities, providing a unique backdrop for both leisure and business travelers. Situated alongside MIT and major tech firms, The Kendall is a beacon of preserved history amidst the technological hub of Kendall Square. With its Queen Anne-style architecture and status as one of the area's only 19th-century buildings, The Kendall pays homage to the independence and innovation of the Black Sheep. As a member of Historic Hotels of America and listed on the National Register of Historic Places, our hotel offers guests a truly immersive experience in Cambridge's rich heritage. Join us at The Kendall Hotel, where your career journey is guided by an exceptional People First Culture. Here, you're not just part of a professional team; you're a steward of history in a dynamic and forward-thinking neighborhood. With its blend of historic significance and modern conveniences, The Kendall Hotel provides a unique setting for personal and professional growth. Welcome to a professional environment within Pyramid Global Hospitality that celebrates the rich heritage and innovation of The Kendall Hotel!

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

KEY RESPONSIBILTIES:

The primary responsibilities for the Front Desk Agent include but are not limited to:

Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.

Promptly answer the telephone using positive and clear communication.

Input messages into the computer and update Guest profiles.

Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, guest request, etc.

Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.

Plan and implement detailed steps by using experienced judgment and discretion.

Complete all other assignments, duties and tasks as assigned by their Supervisor & Management.

What are we looking for?

JOB QUALIFICATIONS

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

Experience in property management software, such as OPERA Cloud, is preferred.

Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.

Demonstrated ability to work cohesively with a team and be a team player

Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.

Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.

Willingness to work flexible hours, including weekends and holidays

Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.

Must have experience in all Microsoft Office suite products.

The Kendall Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

#IND100

#ZR80

Compensation:

$25.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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Refine Your Search

guest service agent jobs in roxbury ma

Front Desk Agent On Call

Part Time | Hotel Front Desk Agent

Guest Service Ambassador

Westin Boston Seaport District - Front Desk Agent

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Front Desk Agent

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FRONT DESK ATTENDANT

Reservations Agent

Guest Service Agent

Front Desk Agent - Courtyard Copley Square

Guest Service Agent / Front Desk Agent

Guest Services Supv

Guest Service Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent - Cambria Hotel South Boston

Luxury Front Desk Agent

Overnight Front Desk Agent

Front Desk Agent

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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