Top 250 Patient representative Jobs in Roxbury Ma

Patient Services Representative
Codman Square Health Center Inc —Dorchester, MA
- $20.00 - $31.16 an hour
- Spanish
- Computer literacy
- Urgent Care
- Commuter assistance
- AD&D insurance
Quick Apply
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Patient Access Representative
Mass General Brigham Incorporated —Somerville, MA
- $17.71 - $25.28 an hour
- Full-time
- Remote
- Computer literacy
- HIPAA
- High school diploma or GED
- Opportunities for advancement
Quick Apply
1d
Patient Experience Representative I - Martha Eliot Health Ctr (onsite)
Boston Children's Hospital —Jamaica Plain, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Clinic
Patient Care Representative
42 North Dental —Boston, MA
- $24 - $26 an hour
- Dental office
- HIPAA
- Entry level
Quick Apply
Patient Care Representative
Shields Health —Quincy, MA
- $17 - $29 an hour
- Part-time
- Anatomy knowledge
- Computer literacy
- HIPAA
Quick Apply
7d
Patient Services Rep II (Eye and Dental)
Upham's Community Care —Dorchester, MA
- $19 - $26 an hour
- Full-time
- Spanish
- Dental office
- Computer literacy
Quick Apply
Patient Experience Representative - Adolescent Medicine
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Hospital
- Office
- High school diploma or GED
Patient Access Representative-Hybrid
Beth Israel Lahey Health —Charlestown, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
6d
Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Call employer
- Bilingual
- Microsoft Excel
- Microsoft Outlook
8d
Patient Experience Representative I - ED/OR (Waltham, onsite)
Boston Children's Hospital —Waltham, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Continuous improvement
Patient Access Representative II - Per Diem Monday - Friday (Days)
Boston Medical Center —Brighton, MA
- $17.79 - $25.00 an hour
- Part-time
- Microsoft Excel
- Microsoft Access
- Writing skills
- Health insurance
- Dental insurance
12d
Patient Representative I
Dana-Farber Cancer Institute —Boston, MA
- $41,200 - $46,500 a year
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
8d
Customer Success Representative
Reliable Respiratory —Norwood, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
Patient Service Representative
Beth Israel Lahey Health —Boston, MA
- $19.52 - $26.28 an hour
- Full-time
- Hospital
- High school diploma or GED
- Clinic
1d
Temp- Patient Experience Representative I- Radiology
Boston Children's Hospital —Boston, MA
- $15.00 - $63.19 an hour
- Temporary
- Hospital
- Adults
- Office
Patient Services Representative Team Lead
Codman Square Health Center Inc —Boston, MA
- $22.00 - $34.28 an hour
- Extended hours
- Computer literacy
- HIPAA
- Mid-level
Quick Apply
Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Computer literacy
- Opportunities for advancement
Quick Apply
Admin Patient Experience Representative- ORL
Boston Children's Hospital —Boston, MA
- $19.83 - $33.55 an hour
- Full-time
- No experience needed
- Mid-level
- Clinic
14d
Patient Experience Representative (11:00pm-7:30am)
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Weekends as needed
- Writing skills
- Administrative experience
- High school diploma or GED
- Paid training

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Patient Services Representative

Codman Square Health Center Inc -
Dorchester, MA

Quick Apply

Job Details

$20.00 - $31.16 an hour

Benefits

Commuter assistance
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
Employee discount
403(b)

Qualifications

Computer operation
Customer communication
Computer literacy
Dental insurance
Administrative experience
High school diploma or GED
Computer skills
Patient referrals
Medical terminology

Full Job Description

Description:

Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.

CSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.

Position Summary:

The Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and works within the assigned Clinical Area. The PSR I is responsible for performing tasks that directly support Health Center’s front-end revenue cycle management functions and clinic administrative processes.

The PSR I is required to provide excellent customer service for patients, staff and providers alike, and to ensure a positive patient experience for Codman Square Health Center’s patients and their families.

The PSR I must have a solid knowledge of medical insurance terminology, good verbal and written communication skills, as well as the ability to effectively prioritize and manage their work.

All PSR I staff will be trained on the Codman Square Health Center’s specific requirements and workflows and expected to adhere to all standards and protocols.

Primary Responsibilities:

Responsible for welcoming all patients by smiling and establishing eye contact with patients.
Responsible for monitoring the waiting rooms, coordinate with clinical staff to notify patients of any delays.
Responsible for performing patient Check In functions, incl. registration, insurance verification, collecting required co-pays or other payments, administering the sliding scale discount program, and ‘arriving’ patients for their appointments in the EHR.
Responsible for explaining to patients/parents/guardians their responsibilities ( i.e. arrival and appointment times, form requirements, payment expectations, late and cancellation policy)
Responsible for entering accurate patient data, telephone encounters, referrals, forms and prescription requests into the Electronic Health Record (EHR).
Responsible for assisting patients with completing / collecting pre-visit, consent and other forms; processing patient forms, letters or obtaining prescription request information from patients.
Responsible for assisting patients with appointment scheduling – whether within or across Codman Square Health Center departments.
Responsible for promoting Patient Portal.
Responsible for performing patient Check Out, incl. scheduling follow up appointments, specialist appointments, assisting and educating patients on referral process.
Responsible for performing patient pre-registration.
Responsible for scheduling same day and follow up appointments, conducting appointment reminder calls, putting patients on recall list, processing patient no shows and cancellations, and performing end of day reconciliations.
Responsible for coordinating transfer of patients from clinics and Urgent Care.
Responsible for effectively managing in basket patient related messages in timely manner.
Must use sound judgment to determine when and to whom to escalate issues to ensure resolution.
Must adhere to HIPAA and protect the confidentiality and sensitivity of patient information.
Must meet service level expectations and identified key performance indicators.
Must meet or exceed call volume, pre-registration and insurance verification productivity and accuracy expectations
Ensure workstation, patient waiting room and common areas are kept clean.
Required to follow standard operating policies and procedures, while delivering expedient, professional responses to patients’ inquires and concerns.
Must attend staff meetings and training, as needed

Other duties and/or other departments/locations as applies.

Requirements:

Qualifications & Skills:

High school diploma or GED required.
A minimum of 1 year experience in a medical/clinical office environment or Health or Dental insurance industry required.
Previous customer service background required.
Haitian Creole or Spanish preferred
Excellent customer service and interpersonal skills.
Ability to interact with diverse patient population.
Solid computer literacy; ability to multitask, organize and prioritize one’s own work.
Solid understanding of medical insurance terminology.
Previous experience and knowledge of Community Health Center Or Hospital patient registration systems, insurance eligibility verification systems ( i.e. MMIS, WebMD, Trizetto, NEHEN).
Solid knowledge of insurance plans, concepts and terms.
Expected to stay abreast of scheduling rules, health care insurance changes and referral requirements.
Ability to quickly learn new systems and tasks; work as a team member and independently.
Ability to work in a fast pace environment.
Ability to listen well and devote full attention to patients and medical professionals alike.

Ability to be compassionate, caring, and to remain calm, even under the most stressful of situations

Physical Requirements:

Must be able to stand or sit for prolonged periods (at least 50% of the time)
Ability to lift up to 25 pounds and load onto shelves
Visual acuity sufficient for frequent reading and computer use

Benefits:

CSHC offers a generous benefits package including:

Competitive Medical and Dental Insurance
Employer-paid Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance
Retirement-403(b) plan
Vacation, Holiday, Personal and Sick Time Accruals
Flexible Spending Reimbursement Accounts (Health and Dependent Care)
Educational Assistance and Tuition Reimbursement Programs
Commuter Benefits
Opportunities for academic appointment at Boston University / Boston Medical Center

Pay Range: $20 to $31.16 Hourly. Compensation is commensurate with years of experience.

CODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES

Mission: To serve as a resource for improving the physical, mental, and social well-being of the community.

Vision: Codman Square Health Center is our community’s first choice for comprehensive, holistic, and integrated service, and empowers individuals to lead healthy lives and build thriving communities.

Values:

Patients Our patients are the center of our care team

Community The well-being of the individuals is deeply connected to the health of our community.

Advocacy We advocate for responsive policies and resources to address health disparities and promote healthy equity.

Staff We are a diverse, empowered, compassionate and prepared workforce.

Innovation we promote a culture of innovation that has measurable and sustainable impact.

Partnership We build and sustain diverse partnerships

Quick Apply

Refine Your Search

patient representative jobs in roxbury ma

Patient Services Representative

Patient Experience Representative- ORL Call Center

Patient Access Representative

Patient Experience Representative I - Martha Eliot Health Ctr (onsite)

Patient Care Representative

Patient Care Representative

Patient Services Rep II (Eye and Dental)

Patient Experience Representative - Adolescent Medicine

Patient Access Representative-Hybrid

Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p

Patient Experience Representative I - ED/OR (Waltham, onsite)

Patient Access Representative II - Per Diem Monday - Friday (Days)

Patient Representative I

Customer Success Representative

Patient Service Representative

Temp- Patient Experience Representative I- Radiology

Patient Services Representative Team Lead

Call Center Rep Level I

Admin Patient Experience Representative- ORL

Patient Experience Representative (11:00pm-7:30am)

I want to receive the latest job alert for patient representative in roxbury ma

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