Top 638 Customer specialist Jobs in Roy Ut

Customer Service Specialist - eCommerce
Salomon —Ogden, UT
- Contract
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Work from home
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Customer Success Specialist
Renovate Ease —Washington Terrace, UT
- $24.98 - $30.09 an hour
- Part-time
- Hybrid work
- Computer literacy
- Mid-level
- Administrative experience
- Paid time off
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Road Service Specialist
AAA NCNU —Clearfield, UT
- $23.16 - $23.35 an hour
- Weekends as needed
- Spanish
- Computer skills
- In-person
- Paid training
- Wellness program
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3d
Customer Care Specialist
Republic Services —Layton, UT
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- AD&D insurance
- Employee stock purchase plan
2d
Medical Debt Collections Call Center Agent
Ogden Regional Medical Center —Ogden, UT
- Full-time
- Remote
- Entry level
- Employee stock purchase plan
- Disability insurance
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Outbound Call Specialist – Service
Young Automotive Group —Ogden, UT
- Full-time
- Background check
- Pass drug screening
- Communication skills
- Retirement plan
IPV Logistics Material Specialist III
LSI —Hill AFB, UT
- $28 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Pass drug screening
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9d
Medical Debt Collections Call Center Agent
Lakeview Hospital —Bountiful, UT
- Full-time
- Remote
- Entry level
- Employee stock purchase plan
- Disability insurance
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4d
IPV Logistics Material Specialist IV
LSI —Hill AFB, UT
- $35 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- 5 years
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9d
Dentist | Mentorship Available
Fairfield Dental Care of Layton —Layton, UT
- $200,000 - $300,000 a year
- Part-time
- Dental office
- Doctoral degree
- Mid-level
- Continuing education credits
- Health insurance
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Payroll Specialist
Acuity Business & Tax Advisors —Ogden, UT
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- QuickBooks
- Paid time off
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5d
Car Sales Executive
Performance Honda Bountiful —Bountiful, UT
- Up to $100,000 a year
- Full-time
- Spanish
- Clean driving record
- Dealership
- Health savings account
- Disability insurance
Quick Apply
9d
Dentist | 4.9 Stars on Google
Healy Dental Care —Ogden, UT
- $200,000 - $300,000 a year
- Full-time
- Dental office
- Mid-level
- Organizational skills
- Continuing education credits
- Health insurance
Quick Apply
Endodontist
Private Dental Office —Kaysville, UT
- From $500,000 a year
- Dental office
- Doctoral degree
- Patient care
- Disability insurance
- Health insurance
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Field Service Technician
Melitta Professional Coffee Solutions USA, Inc. —Ogden, UT
- $25 - $27 an hour
- Overtime
- Customer service
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
3rd shift Jet Engine Assembly & Test Technician
Williams International —Ogden, UT
- $23 - $35 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
Mortgage Business Development Specialist
Intercap Lending, Inc. —Weber County, UT
- $21 - $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Asphalt Product Specialist - Business Development
United Employment Associates, LLC —Utah
- $95,000 - $150,000 a year
- Full-time
- In-person
- Senior level
- Business
- Health insurance
- Paid time off
Quick Apply
5d
Heavy Equipment Parts & Service Specialist
Elite Equipment —Salt Lake, UT
- $20 - $30 an hour
- Full-time
- US work authorization
- Data entry
- In-person
- Health savings account
- Disability insurance
Quick Apply
2d
Dentist
ETS Dental —Ogden, UT
- From $200,000 a year
- Multiple hires
- Dental office
- Clinic experience
- Senior level
- Dental insurance
Quick Apply

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Customer Service Specialist - eCommerce

Salomon -
Ogden, UT

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Customer communication
Customer returns handling
Employee relationship building
Customer support experience within e-commerce industry
E-commerce
High school diploma or GED
POS systems

Full Job Description

Company Description

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.

“The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.

Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability program. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all.

Salomon is headquartered in Annecy, France.

Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES

The duties and responsibilities described below represent the expectations of a senior level Ecomm CS team member. Additional responsibilities will be assigned as the team member develops the knowledge, skills and abilities to execute more complex tasks.

CUSTOMER SERVICE

Own the order from creation through product delivery to ensure customer satisfaction and drive repeat business.
Build strong relationships with site managers, project managers, and IT by focusing on customer needs, problem solving, and follow through.

Effectively communicate order status with customers via telephone, email and chat to provide guidance and resolution to front-line consumer service teams. Respond to escalated Salesforce cases with timeliness and accuracy.
Create orders in SAP, troubleshoot existing orders, process consumer warranty claims and spare parts requests to ensure customer satisfaction and return business.
Investigate and resolve orders that are lost/damaged in transit.
Follow established process and procedure to issue appeasement and return refunds within SLA.

RISK MANAGEMENT

Utilize Adyen to identify high risk transactions for manual fraud review
Review high risk transactions to make accept/reject decision and minimize fraudulent purchases
Complete basic fraud/chargeback analysis and create simple rules in in Adyen
Investigate and defend chargebacks in Adyen and PayPal.

SYSTEM MONITORING AND ORDER BOOK MANAGEMENT

Closely monitor existing orders in SAP and Magento to ensure timely shipments to the consumer. Investigate all open orders, make cancelation/backorder decisions, and ensure customers are notified of any delays or changes in status.
Monitor returns and credits to ensure customers are refunded within the SLA.
Identify and troubleshoot orders stuck in processing (ZGOIN) to ensure orders flow into SAP in a timely manner.
Identify and investigate issues on platform, file and follow up on tickets, manage communication between various IT teams and site managers to ensure issues are resolved.
Complete payment reporting to ensure shipped orders are settled and returned orders are refunded.

REQUIRED EDUCATION & EXPERIENCE

High School Diploma or equivalent education
1-3 years of customer service experience, optimally in D2C / Ecommerce environment

PHYSICAL DEMANDS & WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to sit, stand, and walk. The employee must occasionally kneel, stoop, crouch, twist, and lift up to 30 pounds, with or without accommodations.

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

When specific circumstances are met, work from home may be an option, but must be approved by your direct manager. When utilized, the workflow must equal that of if the individual were working from the office setting. Amer Sports will not provide needs other than a laptop to work from home. (including the internet, monitors, keyboard, mouse, speakers, etc.)

Qualifications

QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience using SAP, or similar Point-of-Sale / order management system
Proficiency in Microsoft Suite (Outlook, Excel, Teams, SharePoint)
Experience using Salesforce, or similar CRM tool
Strong interpersonal skills and ability to empathize with customers in sometimes tense situations
Self-Driven, able to hold self-accountable to KPIs and Targets
Ability to adapt to change priorities and business needs,
Excellent communication skills and self-confidence to work independently in an array of business areas.

Additional Information

The E-Commerce Operations Specialist is a customer advocate within the Customer Service team that works to enhance the end consumer experience. The specialist is responsible for the post purchase experience for orders placed on Salomon.com, ensuring the flow of orders through the system and delivery to the customer. The role is responsible for ensuring accurate payments and refunds processed online, while protecting the brand from risky transactions. The specialist will work with internal teams and designated external business partners to ensure that online order processing meets Salomon’s standards, support our contact centers with escalated customer complaints, and coordinate with multiple teams to identify and resolve site issues that impact the customer experience.

Quick Apply

Refine Your Search

customer specialist jobs in roy ut

Customer Service Specialist - eCommerce

Customer Success Specialist

Road Service Specialist

Customer Care Specialist

Medical Debt Collections Call Center Agent

Outbound Call Specialist – Service

IPV Logistics Material Specialist III

Medical Debt Collections Call Center Agent

IPV Logistics Material Specialist IV

Dentist | Mentorship Available

Payroll Specialist

Car Sales Executive

Dentist | 4.9 Stars on Google

Endodontist

Field Service Technician

3rd shift Jet Engine Assembly & Test Technician

Mortgage Business Development Specialist

Asphalt Product Specialist - Business Development

Heavy Equipment Parts & Service Specialist

Dentist

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