Top 61 Customer service coordinator Jobs in Royal Oak, Mi

Customer Solutions Coordinator
Arcwood Environmental, LLC —Livonia, MI
- Full-time
- Background check
- Pass drug screening
- Mid-level
12d
Financial Client Experience Coordinator
Dahring | Cusmano and Associates —Novi, MI
- $60,000 - $72,000 a year
- Full-time
- Customer service
- Office
- Financial services
- Health insurance
- 401(k)
Quick Apply
Guest Experience & eCommerce Coordinator
Tapper's Diamonds & Fine Jewelry —West Bloomfield Township, MI
- $19 - $24 an hour
- Weekends as needed
- Background check
- Quality control
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Customer Care Coordinator (C3)
Hagopian Cleaning Services —Oak Park, MI
- Call employer
- Communication skills
- Entry level
Front Desk Coordinator
Woodward Smiles —Royal Oak, MI
- $18 - $25 an hour
- Full-time
- Dental office
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Service Dispatcher / Customer Coordinator
Universal Home Services —Clinton Township, MI
- $50,000 - $65,000 a year
- Full-time
- Computer literacy
- Office
- Team management
- Paid training
- Paid holidays
Quick Apply
Customer Care Coordinator
Michigan Humane —Detroit, MI
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid parental leave
6d
Client Service Coordinator
WalkerHealthcare —Bloomfield Hills, MI
- $24 - $28 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Microsoft Office
Quick Apply
Client Service Coordinator
BDA —Troy, MI
- $50,000 - $52,000 a year
- 18 years or older
- Oracle
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
12d
Customer Service Coordinator
1-800 Hansons LLC —Troy, MI
- $18 - $20 an hour
- Overtime
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
5d
Customer Service and Logistics Coordinator
iGAM SOLUTIONS —Detroit, MI
- $21 - $26 an hour
- Monday to Friday
- 5 years
- Mid-level
- Office
Customer Care Coordinator
Hagopian Cleaning Services, Inc —Oak Park, MI
- $17 - $18 an hour
- Full-time
- Computer literacy
- Basic math
- Office
- Disability insurance
- Health insurance
Quick Apply
Customer Service Coordinator
FRIEDMAN MANAGEMENT COMPANY —Farmington Hills, MI
- Full-time
- Hospitality
- Microsoft Outlook
- Mid-level
Quick Apply
Front Office Coordinator - Ferndale, MI
Athletico Physical Therapy —Ferndale, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Front Desk Coordinator
Reveal Salon & Beauty —Berkley, MI
- $14 an hour
- Part-time
- In-person
- Entry level
- Employee discount
Quick Apply
11d
Aesthetic Front Desk Coordinator – Part-Time
Diamond Accelerator —West Bloomfield Township, MI
- $20 - $25 an hour
- Part-time
- Surgery
- Organizational skills
- 1 year
- Employee discount
- Flexible schedule
Quick Apply
4d
RESOURCE CENTER COORDINATOR
AgeWays —Farmington Hills, MI
- Online Application
- Office
- Administrative experience
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
2d
Agent Services and Operations Coordinator
Real Estate One Inc. —Southfield, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Chiropractic Front Office Coordinator
The Joint Chiropractic —Royal Oak, MI
- From $18 an hour
- Part-time
- Sales
- Computer literacy
- Clinic
- Paid training
- Wellness program
Quick Apply
3d
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays

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Customer Solutions Coordinator

Arcwood Environmental, LLC -
Livonia, MI

Apply Now

Job Details

Full-time
12 days ago

Qualifications

High school diploma or GED

Full Job Description

Overview:

About Arcwood

Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:

Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
Solve Problems Creatively: We push for better – advancing technologies, processes, and ideas that protect human health and the environment.
Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together – with our customers, and with each other.
Deliver for Customers: We put customers at the center of all we do. When we live our values – lead with safety, solving problems creatively, and owning our work together – the result is clear: we deliver exceptional value for our customers.

We’ve reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers’ evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Essential Functions & Responsibilities :

Customer Solutions Coordinator
As a Customer Solutions Coordinator you will be responsible for orchestrating the service delivery process for Arcwood customers. This role will lead and guide the customer through the entire process for service delivery, including establishing customer profiles and eventually transferring required information for customer invoicing.

Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
Follows all processes and standards implemented by regional leadership and the Customer Experience excellence team
Serves as the primary point of contact for customers within an assigned service center, providing an excellent customer experience by orchestrating all aspects of the service delivery process
Ensures that relevant parties (Technical Solutions Coordinator, Technical Services, Logistics, etc.) have input into the process at the appropriate stages and in a timely manner
Maintains ownership of communications (both internal and external) for all aspects of the service delivery process
Responds to inbound requests from new customers, providing standard quotes for Tier 4 customers (inside sales) and transitions customer support to the appropriate Sales team contacts
Participates in the transition process from Sales to Service Delivery regions for new customers and facilitates the onboarding of new customers, ensuring the customer is made aware of Arcwood processes and appropriately set up within Arcwood systems
Utilizes knowledge of chemistry principles and DOT/RCRA regulations to create and assist customers with the completion of waste profiles
Maintains an understanding of Arcwood facilities, treatment capabilities, and internal process codes; partners with Technical Solutions Coordinator to provide preapproval for bringing waste into our network – in the event waste materials are complex, seeks centralized team expertise
Provides approval for generic and copy-over profiles
Ensures that records of customer prices are updated and match the quoted rates; communicates new quotes/finalized prices to the customer and ensures that all prices and quotes are aligned with Arcwood policies and approved by Account Managers (except for Tier 4)
Receives customer requests from Transport and Disposal services; creates orders in the system, partners with the customer to obtain all required information to create accurate and detailed service requests and follows up on service to ensure satisfaction
Creates shipping documentation, manifests, and labels as needed
Ensures the proper destination for waste, seeking input from Technical Solutions Specialists when needed:
- For internal treatment and disposal: ensures that waste stream is approved in a reasonable time to meet customer expectations
- For third-party treatment and disposal: partners with regional team and third-party approvals to obtain TSDF approvals, prices and transport/logistics
Partners with Operations on discrepancies and off-specs in the waste Arcwood collects and ensures they are recorded in a systematic way for further review
Works to move discrepancies or off-specs out of the review holding area as quickly as possible; identifies systematic or recurring issues and escalates to leadership so issue root causes can be resolved
Transfers required information to the Billing team, according to standards established by Billing, ensuring the timely and accurate issuing of invoices; serves as the coordinator for responding to any billing or customer invoice queries as needed
Maintains accurate records of customer contacts and requirements within Arcwood systems
Provides support from an Arcwood Service Center location (ideally, one supported by this role) and proactively builds knowledge by asking questions of technical staff, participating in ride-a-longs and visiting customer sites
Prioritizes in-person and phone discussions to resolve issues with internal teams to minimize emails generated; approaches communications with customers in a similar way to build rapport, unless otherwise indicated by the customer’s preferences
Takes on additional duties as assigned to support the team and organization

Education : - High school diploma or equivalent (required) - Bachelor’s degree in environmental science or related field (preferred) Experience:

2+ years of relevant customer experience, project management or office experience (required) -OR-
In lieu of degree, 6+ years of customer experience, project management, or office experience (required)
Previous experience within environmental waste or a related technical area (preferred)

Benefits, Compensation & Workforce Diversity: Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you’ll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share. Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws. A post-offer drug screen and background check will be required. Physical Job Requirements

Apply Now

Refine Your Search

customer service coordinator jobs in royal oak, mi

Customer Solutions Coordinator

Financial Client Experience Coordinator

Guest Experience & eCommerce Coordinator

Customer Care Coordinator (C3)

Front Desk Coordinator

Service Dispatcher / Customer Coordinator

Customer Care Coordinator

Client Service Coordinator

Client Service Coordinator

Customer Service Coordinator

Customer Service and Logistics Coordinator

Customer Care Coordinator

Customer Service Coordinator

Front Office Coordinator - Ferndale, MI

Front Desk Coordinator

Aesthetic Front Desk Coordinator – Part-Time

RESOURCE CENTER COORDINATOR

Agent Services and Operations Coordinator

Chiropractic Front Office Coordinator

Internal Care Coordinator

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