Top 69 Customer support & client services managers Jobs in Royal Oak, Mi

Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
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Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
- $85,400 - $166,600 a year
- Online Application
- Hybrid work
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
Customer Onboarding Manager
Universal Logistics Holdings —Warren, MI
- Full-time
- Mid-level
- Office
- Leadership
11d
Customer Service Supervisor
GFL Environmental —Southfield, MI
- 7 years
- Computer Science
- Mid-level
Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
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Customer Experience Manager
General Motors —Warren, MI
- Email
- Up to 50% travel
- Mid-level
- 3 years
- Benefits from day one
5d
Client Onboarding Manager
SpotOn —Royal Oak, MI
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
Quick Apply
Command Center Analyst - Workforce Management Real Time Analyst, third shift
Teleperformance —Warren, MI
- $24 - $35 an hour
- Full-time
- Customer service
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Client Management Leader I
Help at Home —Dearborn, MI
- $63,500 - $76,000 a year
- Full-time
- Office
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Manager, Customer Service
Healthmark Industries Co., Inc. —Fraser, MI
- $90,000 - $114,100 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Commuter assistance
- Disability insurance
11d
Team Lead, Customer Support
ROUTEONE —Farmington Hills, MI
- Extended hours
- Hybrid work
- Microsoft Outlook
- 5 years
- Writing skills
- On-the-job training
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Customer Support Supervisor
Pella Corporation —Auburn Hills, MI
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Customer Operations Manager
Hertz —Detroit, MI
- $54,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
10d
Client Services Director - Estate Planning
Trinity Estate Planning PLLC —Grosse Pointe, MI
- $58,000 - $70,000 a year
- Hybrid work
- Mid-level
- Microsoft Office
- Continuous improvement
Quick Apply
Insurance Customer Service Manager
Allied Insurance Managers Inc. —Rochester Hills, MI
- $85,000 - $105,000 a year
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Senior Customer Service Manager
DE JONG DUKE LLC —Allen Park, MI
- $110,000 - $120,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Up to 50% travel
Quick Apply
Associate Manager, Product Implementation
SpotOn —Royal Oak, MI
- $64,600 - $89,250 a year
- Full-time
- Mid-level
- Quality control
- Mentoring
- Commuter assistance
- Paid parental leave
Quick Apply
Senior Client Service Operations Manager - Eastern (Southfield, MI)
Proof —Southfield, MI
- $120,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Manager
Guardian Glass —Auburn Hills, MI
- ERP systems
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
Senior Client Service Operations Manager - Western (Southfield, MI)
Proof —Southfield, MI
- $120,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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Customer Service & Sales Administration Manager

AJM Packaging Corp -
Bloomfield Hills, MI

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Job Details

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
On-the-job training
401(k) matching
Life insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Administrative experience
Managing clients in a customer support role
Microsoft Teams
General management

Full Job Description

Customer Service & Sales Administration Manager

AJM Packaging Corporation

Bloomfield Hills, MI

Position Overview –

AJM Packaging Corporation, one of America’s leading manufacturers of sustainably sourced and produced disposable paper products, including paper plates, cups, bowls and bags, is currently engaged in a comprehensive search for a uniquely qualified and exceptionally capable Customer Service & Sales Administration Manager to lead and manage both our customer facing service team as well as our internal sales support team. Some applicants will, no doubt, have the requisite education, training and experience to do the job, but only a select few will also possess the less obvious intangible qualities needed to do it well. The successful candidate will likely differentiate themselves from other “would be” managers in a number of ways, most importantly by their passionate commitment to their job and to their customers, their “can do” attitude and their innate ability to command respect, set agendas, make decisions and, above all else, lead with a high sense of urgency and ownership.

Reporting directly to the VP/Sales & Marketing, the new Customer Service & Sales Administration Manager will be responsible for working on an inter-departmental basis to promote and maintain customer-centric policies and procedures consistent with the company’s “customer first” agenda in furtherance of the company’s long-term goals and objectives.

Responsibilities & Duties –

Hire, train, supervise and lead separate Customer Service and Sales Administration teams.
Regularly audit, evaluate and revise all processes and procedures, as necessary and appropriate, to incorporate “best practices” and ensure repeatability and survivability.
Set-up and maintain all customer accounts and related databases and ensure all information, including, but not limited to, customer “Bill To”, “Ship To”, credit and contact information, as well as product specifications, pricing, allowances, incentives, commissions, cash and freight terms is accurate.
Work with Sales, Manufacturing, Logistics and Finance to ensure all customer requests for pricing (i.e. RFP), information (i.e. RFI) and/or samples are fulfilled timely and accurately by the Customer Service team.
Enter, track and revise orders, as necessary and appropriate, to comply with customer requests and/or ensure customer compliance with previously agreed up terms and conditions of sale.
Monitor all customer KPI’s, including but not limited to On Time/In Full (“OTIF”) performance, in stock levels, complaints and compliance with various labeling, packaging, palletizing, routing and/or other requirements, notify key stakeholders of non-compliance and take all necessary and appropriate remedial action.
Monitor daily “Order Issue Report (OIR) and, as necessary and appropriate, notify key stakeholders of any problems, work on an inter-departmental basis with manufacturing, purchasing, logistics and/or other interested parties to remediate any problems and escalate unresolved issues to successively higher management levels in pursuit of a satisfactory, if not optimal, solution.
Monitor customer order patterns and year-to-date (YTD) performance and, as necessary and appropriate, notify key stakeholders, including sales representatives and sales management, of any anomalies in an effort to avoid or, at least, mitigate potential damage.

Minimum Requirements –

Bachelor’s degree from an accredited four (4) year college or university or equivalent combination of on-the-job training, professional development, experience and education.
8-10 years of work experience demonstrating steady personal and professional growth in fast paced, high volume Customer Service or similar customer facing positions, including at least four (4) years in management. Manufacturing experience preferred but not required.
Intermediate to Advanced level Microsoft Office Suite skills (Word, Excel, Access, PowerPoint, Outlook, Teams) required.
CRM experience with Microsoft Dynamics or other.
Strong management, leadership, organizational and administrative skills, able to multi-task and stay cool under pressure.
Excellent verbal and written communications skills and ability to relate to internal and external customers and clients, alike, at all levels.

Benefits -

At AJM, our comprehensive “Cafeteria Benefits Plan” and “Flexible Spending Arrangement” (FSA), truly sets us apart from the competition. Under the cafeteria plan you’ll receive a comprehensive package of company paid medical, dental, optical, life and disability insurance coverage.

Summary of Benefits –

Medical Insurance (BCBS)
Dental Insurance
Optical Insurance
Life Insurance
Short & Long-Term Disability Insurance
Cafeteria Benefits Plan
Flexible Spending Agreement
Health Savings Account
Child & Dependent Care Savings Account
401 K Retirement Plan (with Safe Harbor Company Match)
Tuition Assistance
Employee Assistance/Wellness Program
Paid Vacations
Paid Holiday
Paid Sick & Personal Time
Professional Development Program (AJM University)

About Us -

AJM was originally founded as a distributor of commercial paper, plastic and foil packaging products and related cleaning, janitorial and order processing supplies and equipment by three (3) Detroit area brothers operating out of a small warehouse in Detroit’s Eastern Market. In 1957 they built and moved into slightly larger quarters on Detroit’s southwest side, where, for the very first time, they began manufacturing their own products. Over the ensuing decades, AJM gradually evolved from its broadline distributor beginnings into a major paper products manufacturer, today employing nearly 3,000 people and operating eight (8) manufacturing and five (5) warehouse/distribution facilities strategically located throughout the United States.

Some things have undoubtedly changed since AJM was founded, but the company’s commitment to its customers and employees, alike, has not wavered and is deeply embedded in its DNA. So, too, is the founding brothers’ entrepreneurial spirit, “can do” attitude and singular focus on the value proposition that has fueled the company’s success from the very beginning. We’re still family owned and operated, still manufacturing our products in the good old USA and still providing our customers with the same reliable service and quality products they’ve come to expect from AJM for more than 75 years now.

Career Development -

At AJM, we realize we will only go as far as our employees can take us and, for that reason, we invest millions of dollars every year on both classroom and on-the-job training to develop our employees’ skills and promote a culture of learning and continuous improvement. There are no barriers to impede your progress here and no ceilings to halt your advance. You’ll control your own destiny, and we will help you reach your full potential with both in-house development programs and tuition reimbursement for undergraduate and graduate level college studies. Join our team and see where your AJM journey takes you!

For More Information -

Visit our website at www.ajmpack.com

AJM Packaging Corporation is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, national origin or other legally protected status

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer support & client services managers jobs in royal oak, mi

Customer Service & Sales Administration Manager

Customer Experience (CX) Customer Care, Ford Energy

Customer Onboarding Manager

Customer Service Supervisor

Customer Service Manager

Customer Experience Manager

Client Onboarding Manager

Command Center Analyst - Workforce Management Real Time Analyst, third shift

Client Management Leader I

Manager, Customer Service

Team Lead, Customer Support

Customer Support Supervisor

Customer Operations Manager

Client Services Director - Estate Planning

Insurance Customer Service Manager

Senior Customer Service Manager

Associate Manager, Product Implementation

Senior Client Service Operations Manager - Eastern (Southfield, MI)

Customer Experience Manager

Senior Client Service Operations Manager - Western (Southfield, MI)

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