Top 403 Service manager Jobs in Royal Oak, Mi

Customer Service Manager
JB Cutting, Inc. —Mount Clemens, MI
- $105,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
Quick Apply
Service Manager
Valley City Linen —Oak Park, MI
- $73,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Team management
- Health insurance
- Dental insurance
Quick Apply
12d
Area Service Operations Manager
Siemens —Plymouth, MI
- $129,520 - $222,034 a year
- Full-time
- Engineering
- High school diploma or GED
- Driver's License
- Health insurance
Service Project Manager
Trane Technologies —Livonia, MI
- $81,800 - $168,700 a year
- Full-time
- Up to 50% travel
- Computer literacy
- Pass drug screening
- Paid holidays
- Health insurance
Service Manager
Mercedes-Benz of Rochester —Rochester, MI
- Full-time
- Clean driving record
- Dealership
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Field Service Manager
Burroughs —Detroit, MI
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
Service Manager
Ray Laethem Buick GMC —Detroit, MI
- Full-time
- Dealership
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Residential Maintenance Supervisor
The Lightstone Group, LLC —Harrison Township, MI
- Full-time
- Carpentry
- Research
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Unified Communications Systems Technician
Centaris —Sterling Heights, MI
- Full-time
- Background check
- Mid-level
- Trade school
- Paid holidays
- Disability insurance
Clinical Supervisor Adult Outpatient Services
MISIDE —Detroit, MI
- $60,000 - $70,000 a year
- Weekends as needed
- LPC
- Mid-level
- Office
Quick Apply
Regional Sales Manager - Service
Trumpf —Plymouth, MI
- Full-time
- Mid-level
- Office
- 3 years
Sales and Service Manager
Thornton & Grooms —Farmington Hills, MI
- Background check
- Pass drug screening
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Rochester Hills, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Sterling Heights, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Shop Service Manager
MacAllister Machinery —Detroit, MI
- Full-time
- Microsoft Excel
- 3 years
- High school diploma or GED
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
6d
Manager of Patient Services - Operating Room
DMC Children's Hospital of Michigan —Detroit, MI
- Full-time
- Nursing
- Surgery
- RN License
- Health savings account
- Health insurance
Supervisor - Ambulatory Laboratory Services
Henry Ford Health —Dearborn, MI
- Day shift
- Hospital
- 5 years
- Word processing
- Health insurance
- Dental insurance
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Lake Orion, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Senior Engineering Manager of Backend Services
Whisker —Auburn Hills, MI
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Office
- Paid parental leave
- Paid holidays
Quick Apply
4d

I want to receive the latest job alert for service manager in royal oak, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service manager jobs near royal oak, mi

Customer Service Manager

JB Cutting, Inc. -
Mount Clemens, MI

Quick Apply

Job Details

Full-time
$105,000 - $120,000 a year

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
Manufacturing facility experience
Supervising experience
Manufacturing company experience

Full Job Description

Description:

JB Cutting is seeking a proactive, customer-focused Customer Service Manager to lead our Customer Service team while ensuring an exceptional experience for our customers from order entry through delivery. This position is responsible for overseeing day-to-day customer service operations, managing and developing the Customer Service team, resolving customer concerns, improving processes, and collaborating with internal departments to ensure orders are completed accurately and on time.

The ideal candidate is an organized leader who thrives in a fast-paced manufacturing environment, communicates effectively with both customers and internal teams, and is passionate about building strong customer relationships.

Requirements:

Essential Duties & Responsibilities

Lead, coach, and develop the Customer Service team to provide outstanding customer support.
Monitor team performance, establish goals, and conduct performance evaluations.
Ensure customer inquiries, concerns, and requests are handled professionally and in a timely manner.
Oversee order entry, order acknowledgments, revisions, and order accuracy.
Serve as the primary escalation point for customer issues and work cross-functionally to drive timely resolution.
Partner with Sales, Production, Purchasing, Scheduling, Shipping, and Quality to ensure customer expectations are met.
Monitor order status and proactively communicate delays, shortages, or changes to customers.
Develop and maintain strong relationships with key customer accounts.
Review customer service metrics and identify opportunities for continuous improvement.
Create and implement standardized processes to improve efficiency and customer satisfaction.
Assist in developing departmental procedures, training materials, and best practices.
Maintain accurate customer records and documentation within company systems.
Coordinate with Purchasing and vendors regarding customer-specific material requirements when necessary.
Participate in customer meetings and support strategic account initiatives.
Ensure the department maintains a high level of professionalism, responsiveness, and accountability.
Perform other duties as assigned.

Qualifications

Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred.
5+ years of customer service experience in a manufacturing environment.
Previous supervisory or management experience required.
Strong understanding of manufacturing processes, production scheduling, and order fulfillment preferred.
Excellent communication, interpersonal, and conflict resolution skills.
Highly organized with exceptional attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Experience with ERP/MRP systems is preferred.

Knowledge, Skills & Abilities

Exceptional customer service mindset.
Strong leadership and team development skills.
Excellent verbal and written communication.
Ability to build positive relationships with customers and coworkers.
Analytical thinker with strong organizational skills.
Ability to remain calm and professional under pressure.
Continuous improvement mindset with a focus on efficiency and process optimization.

Physical Requirements

Ability to sit for extended periods while working at a computer.
Occasionally walk throughout the manufacturing facility.
Ability to lift up to 20 pounds occasionally.

Why JB Cutting?

At JB Cutting, we pride ourselves on delivering quality products and exceptional customer service. Our team is built on our core values of Family, Hard Work, Reliability, Dedication, Positivity, and Honesty. We are looking for a leader who shares those values and is committed to helping both our customers and our employees succeed.

Quick Apply

Refine Your Search

service manager jobs in royal oak, mi

Customer Service Manager

Service Manager

Area Service Operations Manager

Service Project Manager

Service Manager

Field Service Manager

Service Manager

Residential Maintenance Supervisor

Unified Communications Systems Technician

Clinical Supervisor Adult Outpatient Services

Regional Sales Manager - Service

Sales and Service Manager

Aquatics Manager

Aquatics Manager

Shop Service Manager

Customer Service & Sales Administration Manager

Manager of Patient Services - Operating Room

Supervisor - Ambulatory Laboratory Services

Aquatics Manager

Senior Engineering Manager of Backend Services

I want to receive the latest job alert for service manager in royal oak, mi

Related Searches

Explore jobs in more locations

Essential Duties & Responsibilities

Qualifications

Knowledge, Skills & Abilities

Physical Requirements

Why JB Cutting?

Job Seeker Tools

Employer Tools

Browse

Stay Connected