Top 6863 Support staff Jobs in Royal Oak, Mi

Contact Center Team Lead (local only considered)
Renkim Corporation —Michigan
- From $21 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
MDS coordinator
Optalis Health and Rehabilitation —Royal Oak, MI
- CPR Certification
- Skilled nursing facility
- RN License
Quick Apply
Talent Acquisition Specialist
United Mortgage Lending —Troy, MI
- $55,000 - $75,000 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Manager of Floor Experience & Engagement
Michigan Science Center —Detroit, MI
- $47,000 - $50,000 a year
- Weekends as needed
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Behavior Technician -Full time Southfield Area
Gateway Pediatric Therapy —Franklin, MI
- $18 - $24 an hour
- Full-time
- 18 years or older
- HIPAA
- High school diploma or GED
- Disability insurance
- Health insurance
8d
Environmental Administrative Assistant
The Mannik & Smith Group —Warren, MI
- $22 - $23 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
7d
office/clerical staff
michigan behavioral medicine —Troy, MI
- $20 - $22 an hour
- Full-time
- Microsoft Office
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
2d
Administrative Assistant
University of Detroit Mercy —Detroit, MI
- $22.63 an hour
- Full-time
- Office
- High school diploma or GED
- University
- Health savings account
- AD&D insurance
2h
Client Support Specialist
Financial Services of America —Troy, MI
- $38,480 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Primary Classroom Teacher Assistant (Full- Time)
Eton Academy - Birmingham —Birmingham, MI
- Full-time
- Classroom
- Classroom experience
- In-person
Quick Apply
Support Staff/ Data Entry
MISIDE —Detroit, MI
- $19 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Office Support Staff
Sacred Heart Rehabilitation Center —Madison Heights, MI
- From $16 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Office
- Paid holidays
- Disability insurance
Quick Apply
Administrative Assistant - Southfield, MI
Plante Moran —Southfield, MI
- $23.50 - $38.74 an hour
- Microsoft Outlook
- Word processing
- Mid-level
- Disability insurance
- Health insurance
14d
Administrative Assistant
Cita Angels Homecare —Southfield, MI
- $18 - $25 an hour
- Full-time
- Bilingual
- Microsoft Outlook
- Inventory management
Quick Apply
Patient Administrative Coordinator
Team Rehabilitation Services, LLC —Royal Oak, MI
- Full-time
- Computer literacy
- Physical & Rehabilitation Medicine
- No experience needed
- Profit sharing
- Continuing education credits
8d
Event Support Staff
The Seven —Ferndale, MI
- $17 - $20 an hour
- Part-time
- Bar
- Ability to walk for extended periods
- Ability to lift 50 pounds
Quick Apply
5d
Receptionist
Independence Village —Madison Heights, MI
- $16 an hour
- Part-time
- Travel
- 1 year
- Ability to lift 25 pounds
- Health insurance
- Dental insurance
Quick Apply
7d
Administrative Assistant CHP PA Program
University of Detroit Mercy —Detroit, MI
- $22.63 an hour
- Full-time
- Microsoft Word
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Admin Assistant
ServiceMaster by Crane IFS —Detroit, MI
- $25 an hour
- 8 hour shift
- Hybrid work
- Spanish
- English
- Mid-level
- Opportunities for advancement
Quick Apply
Reception & Office Admin
Global Information Technology —Southfield, MI
- Email
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply

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support staff jobs near royal oak, mi

Contact Center Team Lead (local only considered)

Renkim Corporation
Michigan

Quick Apply

Job Details

Full-time
From $21 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance
Referral program

Qualifications

Bilingual
French
Computer operation
Customer service
Computer literacy
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
Typing

Full Job Description

MUST BE LOCATED IN METRO DETROIT. NO OUT OF STATE APPLICANTS PLEASE. TRAINING IS DONE IN THE OFFICE AND ONE DAY IN OFFICE REQUIREMENT.

Must be available to work 8 am - 8 pm after training. Will work one Saturday a quarter. Serious and qualified candidates only.

RENKIM IS A 100% EMPLOYEE-OWNED COMPANY IN SOUTHGATE, MI. AFTER 1 YEAR OF EMPLOYMENT YOU BECOME AN OWNER AND ARE ELIGIBLE FOR COMPANY STOCK! COME JOIN OUR GREAT TEAM! We provide 15 PTO days in your first year (after 3 months of employment), 7 paid holidays and employer provided life insurance, short & long term disability insurance.

Job Summary:

Plans, directs, communicates and coordinates Contact Center activities in support of Field Service Actions as determined by client/project to ensure that goals or objectives are accomplished within SLA parameters. Provide U. S. and Canadian dealers and customers with prompt and efficient administrative and technical customer support in a professional manner, including processing requests via various contact channels, meeting defined metrics, and documenting incoming calls and web contacts concerning technical and/or administrative requests/issues.

Essential Duties:

· Provides direct specialized support for high profile programs.

· Assists in developing processes unique to Field Service Actions.

· Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for complex to high level issues; consult with Recall Analyst team members as necessary.

· Recommend changes to departmental policies and procedures to improve support services provided to the customer.

· Provide recommendations regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.

· Using Ford RS&P guidelines aid in developing guidelines for financial and non-financial related damage approval based on specific Field Service Actions.

· Field, manage and provide dealer direction on escalated claiming concern inquiries, such as reopen/close requests or I002 rejections.

· Expert in using various Ford applications, for example FMCdealer, COPS, MMP, GCAMP, OWS and PTS.

· Handles escalated contacts from Agents, Contact Center Manager or client-related requests either written or verbal requests.

· Ensures SLA requirements are met by monitoring real time inbound calls and web contacts.

· Maintains ongoing expert knowledge of all active Ford Contact Center projects. Shared responsibility with Contact Center supervisory personnel to provide coverage of other Contact Center Team Leader’s during period of absences.

· Responsible for enforcing policies and procedures in absence of management personnel.

· Provides new and ongoing Contact Agent training and facilitates in huddles.

· Completes scheduled staff monitoring activities for evaluative and diagnostic purposes using side-by-side review; silent monitoring or inspecting closed web contacts.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Responsible for the direction and coordination of assigned Contact Center Agents and Senior Contact Center Agents.

· Responsibilities include developing other Contact Center Agents or Senior Contact Center Agents, planning, assigning, and directing work.

· Must be punctual, have acceptable attendance record, and work overtime, when necessary. Must be able to work a flexible schedule which includes all hours of Contact Center operation.

· Hybrid remote work allowed as determined by Supervisor.

· Professional and respectful conduct and communication at all times in the workplace; and at work-related events.

· Sitting for long periods of time.

· Operate standard office equipment

· Able to see monitor and use keyboard/mouse.

· All other duties as assigned by Renkim Management.

Qualifications/Experience:

· Minimum high school diploma required.

· Associated degree desired or 4-6 years call center experience.

· Previous experience supporting customers through phone and email preferred.

· Strong problem solving, troubleshooting experience.

Required Skills/Abilities:

· Capability to read, write and comprehend instructions, short correspondence and memos.

· Ability to read, analyze and interpret general business procedures.

· Experience working in the automotive industry an asset.

· Highly organized, detail oriented and able to thrive in constant-changing environment.

· Ability to understand and communicate technical procedures as related to specific Field Service Actions.

· Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.

· Manage and diffuse internal and external difficult situations.

· Work well with others in a constantly changing team environment.

· Fluent in English required.

· Strong computer and Internet skills.

· Strong Customer Service skills.

· Willingness and ability to quickly learn new processes.

· Ability to troubleshoot.

· Ability to advise and educate agents and customers in a way they can understand. Possess patience to work through technical issues.

· Ability to work with minimum supervision, to multi-task, problem-solve and to prioritize.

· Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Call Center: 2 years (Required)

Location:

Michigan (Required)

Work Location: Remote

Quick Apply

Refine Your Search

support staff jobs in royal oak, mi

Contact Center Team Lead (local only considered)

MDS coordinator

Talent Acquisition Specialist

Manager of Floor Experience & Engagement

Behavior Technician -Full time Southfield Area

Environmental Administrative Assistant

office/clerical staff

Administrative Assistant

Client Support Specialist

Primary Classroom Teacher Assistant (Full- Time)

Support Staff/ Data Entry

Office Support Staff

Administrative Assistant - Southfield, MI

Administrative Assistant

Patient Administrative Coordinator

Event Support Staff

Receptionist

Administrative Assistant CHP PA Program

Admin Assistant

Reception & Office Admin

I want to receive the latest job alert for support staff in royal oak, mi

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