Top 85 Guest service agent Jobs in Royal Oak Mi

Guest Service Agent / Front Desk
Hyatt House Royal Oak / Birmingham, MI —Royal Oak, MI
- $16 - $18 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
5d
Front Desk Agent
Marriott International, Inc —Troy, MI
- $20.18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
Guest Service Agent Front Desk - FT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Full-time
- Mid-level
- Windows
- Hotel
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
The Townsend Hotel —Birmingham, MI
- From $17 an hour
- Email
- Hotel
- High school diploma or GED
- Driver's License
- 401(k)
- Paid time off
Quick Apply
10d
Guest Service Agent
Holiday Inn Livonia —Livonia, MI
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Representative (Front Desk Agent) - Birch Hill Suites
J&P Hospitality Management, LLC —Warren, MI
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Guest Service Agent
Fairfield Inn Rochester Hills —Rochester Hills, MI
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
10d
Guest Service Agent Front Desk - PT
MotorCity Casino Hotel —Detroit, MI
- $18.30 an hour
- Part-time
- Mid-level
- Windows
- Hotel
Quick Apply
Guest Service Agent
Residence Inn Farmington Hills —Farmington Hills, MI
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Cambria Detroit —Detroit, MI
- $16 - $18 an hour
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Part-Time Reservation Agent
Sage Hospitality —Detroit, MI
- From $19 an hour
- Part-time
- Computer literacy
- No experience needed
- English
- AD&D insurance
- Health insurance
8d
Part Time Front Desk Agent
Residence Inn Livonia —Livonia, MI
- Part-time
- Computer literacy
- Residential
- Hotel
PBX Agent
Marriott International, Inc —Dearborn, MI
- $20.18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Front Desk Hospitality Agent
Sonder Holdings —Detroit, MI
- Weekends as needed
- Computer literacy
- Writing skills
- Maintenance
- Health insurance
- Dental insurance
Front Desk Agent
Kingsley Hospitality LLC —Bloomfield Hills, MI
- Mid-level
- Hotel
- Communication skills
Quick Apply
RESERVATION AGENT
Hollywood Casino at Greektown —Detroit, MI
- $16.58 an hour
- Full-time
- Basic math
- English
- Microsoft Office
- Health insurance
- Paid time off
1d
Front Desk Agent
FORT PONTCHARTRAIN —Detroit, MI
- Overtime
- Computer literacy
- Basic math
- Hotel
- Free parking
- Flexible schedule
Quick Apply
Evening Front Desk Agent (Full-Time)
Detroit Athletic Club —Detroit, MI
- Full-time
- High school diploma or GED
- Entry level
- Retail sales
Quick Apply
Front Desk Agent - Hotel Indigo Detroit
Hotel Indigo Detroir —Detroit, MI
- $16 - $17 an hour
- Online Application
- Microsoft Word
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate - Marriott Pontiac
Marriott Auburn Hills/Pontiac —Pontiac, MI
- $16 - $18 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
2d

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guest service agent jobs near royal oak mi

Guest Service Agent / Front Desk

Hyatt House Royal Oak / Birmingham, MI
Royal Oak, MI

Quick Apply

Job Details

Part-time | Full-time
$16 - $18 an hour
5 days ago

Benefits

Employee discount

Qualifications

Basic math
Employee relationship building
High school diploma or GED

Full Job Description

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

High School diploma or equivalent required; College course work in related field helpful.

Experience in a hotel or a related field preferred.

Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing

Ability to read, comprehend and write simple instructions and/or short correspondence and memos

Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations

An operational knowledge of Microsoft Office suite

Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays

Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)

Ability to participate in the creation of an enjoyable work environment

Requirements:

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.

Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.

Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.

Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.

Handle requests for information, mail and messages in an efficient and courteous manner.

Answer guest inquires about hotel service, facilities and hours of operation.

Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

Establish and maintain good communications and team work with fellow associates and other departments within the hotel.

Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow rate quoting scenario.

Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.

Have knowledge of and assist in emergency procedures as required.

Handle check-ins and check-outs in a friendly, efficient and courteous manner.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.

Use proper two-way radio etiquette at all times when communicating with other associates.

As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members

Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.

Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Work Location: In person

Pay: $16.00 - $18.00 per hour

Benefits:

Employee discount

Work Location: In person

Quick Apply

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guest service agent jobs in royal oak mi

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