Position Title: General Store Stocker/ Maintenance
Reports To: Manager, Assistant Manager, Supervisor
Supervises: N/A
Summary of Position
The General Store Stocker/Maintenance is responsible for supporting daily store operations by ensuring merchandise is stocked, facilities are clean and well-maintained, and the property presents a safe and welcoming environment for guests and team members. This position performs a variety of duties including stocking merchandise, janitorial services, restroom sanitation, grounds keeping, and general maintenance tasks both inside and outside the facility.
Key Responsibilities and Performance/Behaviors
- Can explain and demonstrate Hospitality Behaviors and Performance Standards.
- Understands where to get the information needed to complete tasks to standard.
- Can explain and demonstrate technical skills used to complete tasks to standard.
- Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
- Understands how to take ownership of problems and solve them when solutions may not be available.
- Can explain how to request help from others when needed to complete task or goal.
- Has complete knowledge and can tell others of IMGR&C products and services.
- Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
- Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
- Responds to obstacles; finds new ways to reach desired end results.
- In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
- Responds to change by quickly applying talent and skills in a positive way to succeed.
- Supports achievement of Quality Goal; “Do it right the first time.”
- Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
- Makes suggestions to improve performance.
- Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
- Approaches all activities with enthusiasm and encourages enthusiasm from others.
- Chooses a positive approach in all situations.
- Respects individuality of others; continues to communicate in order to work together.
- Speaks positively about guests, other team members and our business in all situations on and off property.
- Treats other with respect in all situations.
- Serves others.
- Identifies and can communicate needs of guests and others.
- Takes quick action to serve others in a way that meets/exceeds their needs.
- Identifies ways to improve individual or team’s service to others.
- Provides service outside job responsibilities if needed to help resort succeed.
- Takes ownership of guest problem(s) until it is solved.
- Meets IMGR&C Appearance standards.
- Professionally supports IMGR&C reputation and image in all situations, on and off property.
- Meets IMG&C policy for attendance.
- Informs supervisor of future absence as far in advance as possible.
- Provides information others need to succeed, in time for them to use it.
- Ensures that all shifts are provided with the necessary information to facilitate their success.
- Listens to others without interruption; acts on their feedback when possible.
- Asks questions to better understand expectations of others.
- Reports all guest complaints and compliments to Supervisor or Manager.
- Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
- Puts Success of team ahead of personal success.
- Helps other team members succeed without being asked.
- Takes action to resolve conflict between individuals.
- Helps all departments achieve success.
- Offe ideas to increase team success and guest satisfaction to Supervisor or Manager.
- Does whatever is necessary to help department and resort success.
- Contributes ideas that support progress and success at shift, team and departmental meetings.
- Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
- Assist with product displays and promotional setups.
- Remove damaged, expired, or discontinued merchandise from shelves.
- Maintain cleanliness and organization in storage rooms, coolers, and receiving areas.
- Assist with receiving and verifying deliveries.
- Perform minor repairs such as replacing light bulbs and reporting equipment malfunctions.
- Maintain cleaning equipment and supplies.
- Clean and sanitize store floors, counters, windows, doors, and other high-touch surfaces.
- Sweep, mop, vacuum, and remove trash throughout the facility.
- Maintain a clean and inviting environment for guests and team members.
- Ensure restrooms remain clean, safe, and presentable for guests
- Assist with preventive maintenance activities as assigned.
- Mow lawns and trim weeds around the store property.
- Maintain landscaping and outdoor appearance.
- Sweep sidewalks and entryways.
- Remove debris from parking lots and surrounding grounds.
- Comply with all company safety, sanitation, and environmental standards.
- Immediately report hazardous conditions, accidents, and security concerns.
- Ensure cleaning chemicals are properly stored and handled.
- Other duties as assigned.
- Supervisory Responsibilities
- Education and/or Experience Requirements
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
- High School Diploma or GED preferred.
- Previous stocking, janitorial, maintenance, or custodial experience preferred.
- Ability to work independently with minimal supervision.
- Strong attention to detail and organizational skills.
- Reliable attendance and punctuality.
- Ability to work evenings, weekends, and holidays as scheduled.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
- Frequently lift, carry, push, and pull up to 50 pounds.
- Stand and walk for extended periods of time.
- Bend, stoop, kneel, climb ladders, and reach overhead.
- Work indoors and outdoors in varying weather conditions.
- Safely operate basic maintenance and grounds keeping equipment.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
