Top 21 Technical support occupations Jobs in Rupert, Id

Customer Experience Specialist - Rupert, ID
Anthem Broadband —Rupert, ID
- $16 - $18 an hour
- Weekends as needed
- Bilingual
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
Capacity to learn new tools and workflows efficiently while contributing effectively across a variety of technical disciplines and project types.
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
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MCNAUGHTON-MCKAY ELECTRIC CO —Columbus, OH
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7d

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Customer Experience Specialist - Rupert, ID

Anthem Broadband -
Rupert, ID

Quick Apply

Job Details

Full-time
$16 - $18 an hour
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Referral program

Qualifications

Bilingual
Customer communication
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Telecommunication
Technical Proficiency
Client interaction via phone calls

Full Job Description

Position Summary – We are currently seeking Customer Experience Specialists._ These exceptional employees are on the front line in the creation of an AMAZING customer experience. The expectation for new customer experience specialists is to achieve a senior level and advanced specialist certification level within six months of employment. This senior level status will open doors to additional compensation and career growth._ They are responsible for customer care through incoming customer requests, as well as internal team member support. Successful team members will have a desire to ensure that our customers and team members are connected to the things that are important to them. We value commitment to learning and professional growth, team members who can demonstrate they care, and a high level of integrity and drive.

Essential Functions and Responsibilities - Level one specialists can expect to spend a significant portion of their time interfacing with customers on the phone, completing documentation to support the resolution of issues, and collaborating with senior specialists and their supervisor on troubleshooting.

SCOPE

Answer incoming customer support calls via a call queue, within the target timeframe.
Diagnose customer issues with the provided tools, and escalate issues beyond the scope to senior technical agents.
Initiate the creation of the documentation for each customer interaction as directed in the documentation protocols.
Support internal customer requests.
Initiate customer survey requests.
Partner with Technical Support Supervisor to achieve certification and professional development to a senior specialist status within six months of employment.

COMPLEXITY

Respond to customer issues using interpersonal skills, technical troubleshooting, and company protocols to achieve resolution on the majority of customer requests.
Partner with senior specialists on all issues beyond the scope of the role - ie. advanced troubleshooting, trend analysis, and specialized product support.
Utilize company equipment and technology platforms for the completion of work.

Required Education/Experience

High School Diploma

Required Skills

Technical aptitude.
Curiosity - Inquisitive - Tinkerer.
Interpersonal skills.
Attention to detail and the ability to follow processes and protocols.
Typing proficiency ~25 words per minute.

Preferred Qualifications

Bi-lingual

Special Position Requirements

Ability to work as part of a team in a queue.
This position requires shift work, with evenings and weekends required.

Eligible Benefits

Health Insurance
Free internet package
Referral bonus opportunity
Paid time off

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Night shift
Rotating shift

Application Question(s):

In order to provide superb customer service to all of our clients, there is a need for someone who has bilingual ability. Do you have bilingual ability and do you feel you can effectively communicate with customers in this way?

Education:

High school or equivalent (Preferred)

Experience:

customer service: 2 years (Preferred)
Telecommunication: 2 years (Preferred)

Language:

English (Preferred)
Spanish (Preferred)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

Quick Apply

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technical support occupations jobs in rupert, id

Customer Experience Specialist - Rupert, ID

Construction Technical Specialist - Autodesk FORMA ( ACC )

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