Top 16 desktop support Jobs in rush ky

Help Desk Technician
Ramey-Estep / Re-group —Rush, KY
- From $22 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Computer Science
- Disability insurance
- Dental insurance
Quick Apply
IT Specialist
Addiction Recovery Care —Ashland, KY
- Extended hours
- Addiction Medicine
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Supervisory Telehealth Technician
Hershel "Woody" Williams VA Medical Center, Huntington WV —Huntington, WV
- $61,722 - $80,243 a year
- Full-time
- Surgery
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
IT Business Support Analyst
ALTIVIA —Haverhill, OH
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
Deskside Support Specialist
Jenkins Fenstermaker, PLLC —Huntington, WV
- $28 - $32 an hour
- Full-time
- Heavy lifting
- English
- Mid-level
- Disability insurance
- Paid time off
Quick Apply
1d
Systems Technical Analyst
Marshall Health Network —Huntington, WV
- Computer Science
- Word processing
- HIPAA
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
5d

Discover related jobs

Based on your search for desktop support jobs.

Help Desk Technician
Ramey-Estep / Re-group —Rush, KY
Respond promptly and professionally to helpdesk tickets, phone calls, and emails to resolve hardware, software, and network issues.
From $22 an hour
Quick Apply
IT Specialist
Grant Gardens - 63466257 —Ona, WV
Do you have a valid drivers license and reliable transportation? Demonstrated ability to analyze complex technical issues quickly and develop effective…
From $18 an hour
Quick Apply
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Strong desktop support knowledge including hardware, software, and networking concepts.
$24 - $25 an hour
Quick Apply
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for desktop support in rush ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support jobs near rush ky

Helpdesk Technician jobs in Rush, KY

Systems Analyst jobs in Huntington, WV

IT Technician jobs in Ashland, KY

Senior Administrative Assistant jobs in San Diego, Ca

Senior Administrative Assistant jobs in Stony Brook, Ny

Senior Product Manager jobs in Austin, Tx

Part Time Administrative Assistant jobs in Virginia Beach, Va

Senior Administrative Assistant jobs in Aurora, Co

Dental Assistant jobs in Albuquerque, Nm

Helpdesk Technician jobs in Kailua, Hi

Helpdesk Technician jobs in Asheboro, Nc

Mri Technician jobs in Murrieta, Ca

Helpdesk Technician jobs in Huntsville, Al

Surgical Technician jobs in Delaware

Helpdesk Technician jobs in Wilbraham, Ma

Patient Care Technician Virtual Hiring Event jobs in Bronx, Ny

Fiber Optic Technician jobs in Phoenix, Az

Systems Analyst jobs in Minnesota

Systems Analyst jobs in Tuscaloosa, Al

Systems Analyst jobs in Cambridge, Ma

Help Desk Technician

Ramey-Estep / Re-group -
Rush, KY

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Disability insurance
Dental insurance
Vision insurance
Life insurance

Qualifications

Computer operation
Microsoft Excel
Accreditation standards (regulatory compliance area)
Achieving HIPAA compliance
Regulatory compliance
In-person customer service
English
Windows
Driver's License
Cultural competency
Internal employee customer service
Clinical information systems
Remote access software
Desktop applications
Productivity software
Clinical confidentiality policies

Full Job Description

FUNCTION:

The Helpdesk Specialist provides first-level technical support to end users across multiple departments, ensuring the smooth operation of IT systems that support client care, administrative functions, and compliance with regulatory and accrediting body requirements. Diagnosis of issues and support for resolution will be provided in person, over the phone, or via remote access.

ORGANIZATIONAL DUTIES & RESPONSIBILITIES:

The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
Supports the mission, vision, and values of RE. Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
Exhibits effective communication skills, including proper use of agency communication systems.
Participates in appropriate professional development programs to attain and maintain competency.
Effectively manages financial and physical resources to achieve the mission of RE.
Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Respond promptly and professionally to helpdesk tickets, phone calls, and emails to resolve hardware, software, and network issues.
Provides user support in person, over the phone, or via remote access.
Maintain accurate documentation of support requests, resolutions, and IT assets.
Run diagnostic programs to identify computer software, peripherals, and hardware issues.
Talks users through the basic problem-solving process while addressing their issues.
Provides basic computer training and create/update tutorials for users of all ability levels.
Educate staff on cybersecurity best practices and assist with phishing prevention and awareness.
Installs, upgrades, and repairs hardware and software systems.
Install, configure, and maintain desktop and laptop PCS and peripherals.
Support telehealth platforms and ensure secure, HIPAA-compliant communication tools function properly.
Remove old equipment and perform data migration to new machines.
Conduct follow-up with users as needed to ensure the issues are resolved.
Escalates unresolved issues and queries to the next level of support.
Ensures proper documentation of support tickets, including appropriate updates and closure once complete.
Recommends procedure or process improvements within the IT Department.
Perform routine maintenance of IT equipment throughout all agency locations.
Participate in IT projects, system upgrades, and routine maintenance tasks.

WORKING CONDITIONS/ENVIRONMENT:

The shift is typically Monday – Friday, day shift.
Holidays, weekends, and extra hours may occasionally be required.
A fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
This position is office-based with extensive computer usage.
Occasional regional travel to other RE office locations may be required.
Maintains a positive, professional attitude contributing to a supportive work environment.

MINIMUM JOB REQUIREMENTS:

EDUCATION:

Associate’s Degree in Information Technology, Computer Science, or a related field from an accredited university/college is required. Experience may be considered in lieu of a degree.
CompTIA A+, Network+, or similar certifications are preferred.

EXPERIENCE:

A minimum of 1 - 3 years of experience in a helpdesk or technical support role is required, preferably in a healthcare or behavioral health setting.

SPECIFIC SKILLS AND

REQUIREMENTS:

Must be at least 21 years of age.
Strong knowledge of Windows and Mac operating systems, Microsoft 365, common business applications, helpdesk software, and remote-access systems.
Familiarity with electronic health record (EHR) systems.
Must have excellent analytical and diagnostic skills
Excellent communication and interpersonal skills, with the ability to support users with varying levels of technical knowledge.
Ability to handle sensitive information with discretion and maintain HIPAA compliance.
Strong problem-solving skills and attention to detail.
Must be able to provide exceptional customer service.
Must maintain a valid Driver’s License and insurability.
Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies.
Ability to understand and relate to the needs of clients from diverse backgrounds.
Ability to read, write and converse in English.
Successful completion of a pre-employment drug screen.
Successful completion of a background screening.
Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.

SPECIALIZED LICENSES OR TRAINING:

Successful completion of Excellent Foundations.
Maintain 20 hours of annual training.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell. The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs. The employee is occasionally required to climb, balance, or run. The employee must frequently lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

SUPERVISORY REQUIREMENTS:

N/A

This position is eligible for our full-time employee benefit package, which offers a generous 401(k) program with immediate vesting and dollar-for-dollar matching up to 6%, paid leave, health/dental/vision insurance, life insurance, short-term & long-term disability, and other competitive benefits!

The rate of pay for this position starts at $22.00/hour.

xdMrMTvqNV

Quick Apply

Refine Your Search

desktop support jobs in rush ky

Help Desk Technician

IT Specialist

Supervisory Telehealth Technician

IT Business Support Analyst

Deskside Support Specialist

Systems Technical Analyst

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)