Job Title: Senior Sales Automation Engineer
Location: Vermont
Job Type: Full-Time | Remote/Work From Home (Citizen/GC Only)
Work Authorization: US Citizen/Green Card
We are hiring a full-time automation engineer with a sales background to partner with our lead engineer and own large pieces of this stack as it scales. The first 90 days of this role are defined by three high-urgency projects that directly drive our summer install push and our subscriber-growth thesis.
What you'll do three near-term priority projects
You will join a sprint already in motion and own meaningful pieces of all three of these:
1. Self-scheduling install automation
We are running one install crew today at ~2 installs/day and are ramping to four internal crews and 40+ installs/week with a summer goal of 1,000 installs. The bottleneck is not crews it's the manual customer-contact step between a signed-up account and a scheduled install. As of this morning, we have 32 accounts sitting in Pending Customer Contact across networks.
You will build the system that closes this gap end-to-end: automated SMS + email triggered the moment a Gaiia account hits Pending Customer Contact, automation needs to be built to followup due to a non-response, a self-scheduling page that respects crew capacity/travel/job duration and writes back to Gaiia, reminders, reschedule and cancel flows, a fallback to the AI voice agent for non-responders, and a live install-funnel dashboard that replaces today's manual call-down work. The system has to support 4 crews 40+ installs/week with crews booked at least two weeks out.
2. Marketing measurement & attribution
We currently have no marketing attribution in the sales process. The sub-factory plan budgets $200 $500 CAC against a 2,000-subscriber growth target we cannot optimize that without measurement.
You will roll out UTM-tagged links across every surface (email, paid social, geo-fencing, display, organic, referral, MDU canvassers, and printed flyers/door hangers via QR codes), wire up GA4 + GTM properly across the brand sites, stamp the originating UTM tuple onto the Gaiia account at signup, build a CAC dashboard that reports digital + print + canvasser CAC by channel and cohort, ship a small internal tool that lets marketing mint per-batch QR / short URLs for flyers and reps, and post a weekly automated marketing report to Slack #sales and #finance.
3. Concierge platform (formerly Stream Team Concierge)
Concierge is the LightCraft white-glove offering that helps customers transition from cable/satellite to data-only fiber streaming setting up AppleTV, Rokus, Smart TVs, gaming consoles, Ring cameras, etc. We already have the AWS-hosted agent app, the AI knowledge base, Gaiia integration, and mybundle.tv integration and IaC foundation. You will finish the rest: an Intercom-style AI website chatbot for Tier 1 / Tier 2 self-help, expansion of the knowledge base to the top-10 selling smart TVs, a Concierge analytics dashboard (call volume, intents, sentiment, AHT, FCR, upsell attribution), refined bidirectional Gaiia mapping for in-call customer-360, a post-call AI-summary tagged-intent Snowflake pipeline, and the technical hooks that the LightCraft GWI/ECFiber Shared Services Agreement and CPNI requirements call for once Legal finalizes them.
Once you've cleared the priority projects, you'll co-own and over time take primary ownership of the rest of the platform:
- AI Voice Agent Twilio + ElevenLabs + AWS Lambda. Multi-brand hunt groups, magic-link auth into Gaiia, post-call summaries written into Gaiia notes, concurrency control across agent instances, cost monitoring on 11labs, voicemail-to-ticket flows.
- Softphone / Dialer App internal soft-phone for CSRs and sales reps, with real-time transcription, call recording, and integrated routing across all brand networks.
- Tickets Dashboard supports our CSR and tech-support teams; mid-migration from the Gaiia API to a Snowflake-backed model.
- KPI Dashboard revenue, churn, AR aging (Gaiia + Sage), product hierarchy, market penetration, take rates. Hand-in-glove with Finance.
- Pipeline Tracker custom sales pipeline app with bidirectional HubSpot sync, financial-model generation, provenance/audit history, mobile-friendly quick-update flows.
- Finance, Quote/Contract, and Installation-Process Automation lockbox/payment matching, network invoicing, 3-statement model automation, disconnect automation.
- DataLake partnership with our external data partner (OnPoint) to centralize 16 data models across Vetro, Gaiia, Sage, Salesforce, and others.
- Infra Terraform-managed AWS, Snowflake roles, CI/CD, observability.
Must-haves
- 6+ years building production software, with at least 3 years operating internal tools / integrations end-to-end as an individual contributor.
- Strong in Python and TypeScript/Node.js.
- Comfortable in AWS (Lambda, API Gateway, S3, RDS / DynamoDB, IAM, CloudWatch) and Terraform.
- SQL fluency, ideally on Snowflake. You can write a churn or NRR query and defend the math to a CFO.
- Real experience integrating with messy third-party APIs: rate limits, webhooks, idempotency, field-mapping reconciliation, conflict handling. Bonus for any of: HubSpot, Twilio, SendGrid, ElevenLabs, Stripe, Snowflake, Sage Intacct, Salesforce, Gaiia.
- A modern frontend / dashboard framework: React / Next.js preferred.
- Marketing attribution / GA4 / GTM / UTM hygiene at a working level you've shipped server-side conversion stamping, you understand cookies vs. server events, and you can build a defensible CAC report.
- Strong written communication. Most of our team is async.
Strongly preferred
- Appointment-scheduling / field-service-dispatch experience you've shipped a calendaring system that respects capacity, travel time, and SLA. (Anyone who has been near Calendly internals, Jobber, ServiceTitan, healthcare scheduling, or home-services dispatch is exactly who we want for the install-scheduling project.)
- Voice / telephony or AI-agent experience Twilio Programmable Voice, IVR design, ElevenLabs, Vapi, Retell, Bland, Pipecat, OpenAI Realtime.
- AI chatbot / RAG experience you've shipped a production website chatbot with handoff to humans and you know how to keep transcript context.
- ISP / fiber / telecom or regulated-industry exposure (HIPAA, CPNI, PCI). You'll complete CPNI training in your first month regardless.
Tech stack you'll work in day one
Languages: Python, TypeScript / Node.js, SQL Cloud: AWS (Lambda, API Gateway, RDS, S3, CloudWatch, IAM), Terraform Data: Snowflake, Gaiia API, Sage Intacct, Vetro, internal data lake (OnPoint partnership) Telephony / Voice / AI: Twilio Programmable Voice, SendGrid, ElevenLabs, internal hunt groups Frontend: React-based internal dashboards Marketing analytics: Google Analytics 4, Google Tag Manager, UTM-based attribution, QR / short-URL generation Integrations: HubSpot, Salesforce (historical import), monday.com, Google Workspace, Slack Ops: monday.com sprints (weekly), Slack async, weekly L10 leadership sync
Benefits
Health, Dental, Life, AD&D, and both long-term and short-term disability insurance.
You will be entitled to paid time off, along with designated holidays
You may participate in our 401(k) retirement savings plan
All employees are provided a monthly stipend for home internet and cellular service, along with standard equipment (MacBook Pro, monitor, peripherals).
Direct line to the CEO small team, no political tax.
