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Call Center Manager - West Sacramento, CA (Hybrid)

Gainwell Technologies -
West Sacramento, CA

Apply Now

Job Details

Full-time
$81,000 - $115,700 a year
10 days ago

Benefits

Travel reimbursement
Profit sharing
Stock options
Paid holidays
Health insurance
Tuition reimbursement
401(k) matching
Life insurance

Qualifications

Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Customer satisfaction tracking
Frontline customer support management
Key Performance Indicators
Productivity software
Business operations
Customer satisfaction improvement
Technical Proficiency

Full Job Description

Call Center Manager - West Sacramento, CA (Hybrid)

Date: Aug 6, 2026

Location:

West Sacramento, CA, US, 95605-1630

Req ID: 37311

Work Mode: Occasional onsite (1-2 days per week recurring)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Call Center Manager to lead customer service operations supporting California's Medi-Cal program. In this role, you will provide leadership to a team of supervisors and customer service representatives, ensuring exceptional service delivery while meeting performance, quality, compliance, and operational goals.

If you're passionate about developing high-performing teams and delivering outstanding customer experiences in a fast-paced contact center environment, we'd love to hear from you.

Your role in our mission

Lead the daily operations of a high-volume customer contact center supporting California's Medi-Cal members and providers.
Coach, develop, and support supervisors and frontline leaders to achieve service level, quality, productivity, and customer satisfaction goals.
Monitor operational performance using key performance indicators (KPIs), workforce metrics, and quality results to identify opportunities for continuous improvement.
Partner with cross-functional teams to implement process improvements, support business initiatives, and ensure compliance with client and regulatory requirements.
Foster a culture of accountability, collaboration, and employee engagement while delivering an exceptional customer experience.

What we're looking for

At least 5 years of leadership experience managing supervisors or customer service teams in a high-volume call center or customer contact center environment.
Experience managing operational metrics, including service levels, quality, productivity, customer satisfaction, and workforce performance.
Strong leadership, coaching, communication, and performance management skills.
Proficiency with Microsoft Office and experience using workforce management, CRM, or contact center technologies.
Healthcare, Medi-Cal, Medicaid, Medicare, or managed care experience is strongly preferred.

What you should expect in this role

Must reside in the Greater Sacramento area.
Primarily remote with the ability to report onsite at 820 Stillwater Road, West Sacramento, CA 95605, as business needs require.
Standard business hours with flexibility to support operational needs.
Collaborative leadership environment focused on continuous improvement and operational excellence.
Opportunity to make a meaningful impact by leading teams that support California's Medi-Cal members.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

#LI-MA1

The pay range for this position is $81,000 - $115,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Apply Now

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