Top 27 Call center remote Jobs in Sacramento, Ca

Customer Resolution Specialist I-Revenue Cycle
Power Personnel —Sacramento, CA
- $20.00 - $25.19 an hour
- Contract
- Remote
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
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4d
Appointment Setter- (Call Center - REMOTE)
Bokeh Creatives —Roseville, CA
- $50,000 - $70,000 a year
- Full-time
- Remote
- Visual & Performing Arts
- Communication skills
- Entry level
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Student Assistant - Customer Assistance and Processing Unit - Remote
University Enterprises, Inc. —Sacramento, CA
- $16.90 - $17.65 an hour
- Part-time
- Remote
- Background check
- Spanish
- Continuous improvement
- Work from home
Direct Loan Processor I
Golden 1 Credit Union —Sacramento, CA
- $21 - $23 an hour
- Full-time
- Remote
- Microsoft Outlook
- Data analysis skills
- Research
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12d
Telesales Representative
SCAN Health Plan —Sacramento, CA
- $21.42 an hour
- Full-time
- Remote
- Background check
- Mid-level
- Older adults
- Wellness program
- Paid holidays
Quick Apply
3d

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call center remote jobs near sacramento, ca

Customer Resolution Specialist I-Revenue Cycle

Power Personnel -
Sacramento, CA

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Job Details

Contract
$20.00 - $25.19 an hour
4 days ago

Benefits

Health insurance

Qualifications

Microsoft Excel
Phone communication
Writing skills
Health insurance policy knowledge
State healthcare regulations
High school diploma or GED
ICD-9
HCPCS
Medical records
Productivity software
Medical terminology

Full Job Description

Are you passionate about delivering exceptional customer service and helping patients navigate their healthcare billing experience? Join our team as a Customer Resolution Specialist I, where you'll resolve billing inquiries, support patients with payment options, and contribute to a seamless revenue cycle while providing compassionate, patient-centered service.

Details

Pay: $20.00-$25.19 per hour (DOE)
Shift Days: M-F
Shift Times: 8 am to 5 pm
Duration: 20 Weeks Initially
Department: Revenue Cycle-Management Office
Location: REMOTE

Benefits

Great working location
Health insurance
Refer-a-friend bonus
Weekly payroll
24-hour accessibility
Personalized service

Required

High School Diploma or GED equivalent Required.
Two (2) years of progressively responsible customer service or payment collection related work experience, preferably in the healthcare industry.
One (1) year experience with medical billing terminology
Nice to have skills: Insurance
Needs to have knowledge of EPIC

Responsibilities

Responsible for performing customer care activities in accordance with applicable Federal, State, and local standards, guidelines, and regulations.
These responsibilities include, but are not limited to, customer service, billing, and/or patient account balance collection activities associated with the hospital and professional revenue cycle.
Responsible for providing excellent customer service to patients and their families seeking information from the business office and general administrative duties related to patient billing that will facilitate improved revenue.
Receives incoming telephone calls and assist patients with information pertaining to their accounts, answers basic billing questions regarding account details and payment options, collects and updates patient information, explains statements and previous insurance payments, and follows established scripts for common inquiries.
Knowledgeable in the full scope of medical billing and is empowered to make decisions independently regarding patient financial responsibilities in accordance with departmental policies.
Identifies and reports trends and issues impacting the patient financial experience.
Exerts a strong ability to deal with difficult customers and can de-escalate callers to productively find a resolution to the caller’s concern.
Uses sound and thoughtful problem-solving skills to resolve account discrepancies ensuring timely collection of balances.
Handles a high volume of inbound contacts, and outbound contacts, as needed.
Operates with a high level of professionalism adhering to patient-centered interactions.
Provides excellent customer service by resolving concerns and responding to patient inquiries in a professional and engaging manner with a goal of first-call resolution.
Patient support may include establishing financial arrangements, researching patient disputes, and/or explaining of Revenue Cycle
Clear documentation of customer encounters entered in Epic Electronic Medical Record (EMR)
Builds rapport with the caller by remaining calm, empathetic, and displaying patience
Responds to all communications coming into the department in the form of email, fax, letters, Epic EMR, Epic CRM in-basket.
Communicates and escalates issues to leadership in writing when necessary.
Resolves HB and PB customer service inquiries, which could include: Insurance verification, Benefit and eligibility information, Billing and payment issues, Authorization for treatment and Explanation of benefits (EOB)
Performs or requests adjustments and contractual write-offs as applicable.
Performs timely and efficient collections of all HB and PB self-pay balances by patients/guarantors and others to collect or arrange budget plan options and resolve issues.
Performs presumptive charity determinations as applicable.
Ensures daily productivity and quality standards are met.
Provides training to other staff members (or temporaries) on particular job functions or demonstrates tasks/duties when required.
Maintains a thorough, practical understanding of departmental established policies and procedures.
Maintains a thorough understanding of hospital and professional billing procedures and payment practices of state, federal, and all third-party payers.
Maintains excellent schedule adherence.
Performs other duties and responsibilities as assigned.

Required Knowledge, Skills and Abilities:

Government/non-government payer requirements, reimbursement rules, laws and regulations that govern billing/collection activities
Medical terminology, CPT-4, ICD-9, HCPCS, modifier coding and how these items drive reimbursement
Principles and practices of customer service and telephone courtesy
Organizational, planning, analytical and problem solving skills
Attention to detail and follow-through
Demonstrated verbal and written communication skills
Microsoft Office applications (Word and Excel)
Able to communicate clearly in a high paced call center environment and the ability to multitask.
Ability to document the steps taken while working accounts/handling phone calls in a high paced call center environment.
Working knowledge of all systems used in the department.

About Us
Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, we can help!
Refer a friend and get $250 bonus for every referral! *
Refer via [email protected]
*In order to get the bonus, the person referred must work at least 20 shifts.

Quick Apply

Refine Your Search

call center remote jobs in sacramento, ca

Customer Resolution Specialist I-Revenue Cycle

Appointment Setter- (Call Center - REMOTE)

Student Assistant - Customer Assistance and Processing Unit - Remote

Direct Loan Processor I

Telesales Representative

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