Top 421 Director of process improvement Jobs in Sacramento, Ca

Director of Customer Experience
Nevergreen Pools —Sacramento, CA
- $120,000 - $150,000 a year
- Full-time
- CRM software
- Background check
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Assistant/Associate/Full Professor HSCP or ClinX – Co-Director of Healthy Aging in a Digital World - Division of Geriatrics
University of California, Davis —Sacramento, CA
- $200,000 - $330,000 a year
- Online Application
- Medicine
- Internal Medicine
- Adults
Associate Medical Director
HCP Talent —Sacramento, CA
- $231,000 - $300,000 a year
- Full-time
- Medicine
- Management
- PALS Certification
- Paid holidays
- Relocation assistance
Quick Apply
Director of Homeowner Programs
Habitat for Humanity of Greater Sacramento —Sacramento, CA
- $80,000 - $90,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Public speaking
- 403(b) matching
- Health insurance
Quick Apply
Director of Logistics
GAATCO —California
- $85,000 - $125,000 a year
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
Quick Apply
Home Health DON/Administrator
Oak Creek Home Health Inc —Roseville, CA
- $115,000 - $120,000 a year
- Full-time
- Anatomy knowledge
- HIPAA
- Home Health
- Health insurance
- Dental insurance
Quick Apply
Regional Sales Executive
GRAYWOLF INTEGRATED CONSTRUCTION COMPANY —California
- Weekends as needed
- Clean driving record
- Microsoft Outlook
- Up to 50% travel
Quick Apply
MEDICAL DIRECTOR - Physician | Low Panel |Work-life balance
Care Partners Medicine —Sacramento, CA
- $371,000 - $415,000 a year
- Full-time
- Medicine
- BC/BE
- Clinic
- Disability insurance
- Relocation assistance
Quick Apply
13d
HR Compliance Coordinator
WellSpace Health —Sacramento, CA
- $30.14 - $39.18 an hour
- Full-time
- HIPAA
- Research
- Mid-level
- Paid jury duty
- Paid holidays
Quick Apply
Clinical Director | LMFT, LCSW, Clinical Psychologist
Crestwood Behavioral Health —Carmichael, CA
- $124,800.00 - $144,684.80 a year
- Email
- LMFT
- Psychiatry
- Licensed Clinical Social Worker
- Paid jury duty
- Paid holidays
Quick Apply
3d
Clinic Operations Manager
Concentra —West Sacramento, CA
- $76,876 - $101,483 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
13d
Operations Coordinator
Diagnostic Pathology Medical Group, Inc. —Sacramento, CA
- From $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
7d
Regional Sales Director
Saia Sales LLC —Elk Grove, CA
- $132,500 - $168,300 a year
- Full-time
- Bachelor's degree
- Travel
- Senior level
Quick Apply
Revenue Cycle Management Director
California Recovery Center —Roseville, CA
- $80,000 - $125,000 a year
- Full-time
- Hybrid work
- Customer service
- Residential
- Finance
Quick Apply
2d
Home Health Clinical Manager - RN ($10K Relocation!)
Mission Healthcare —Sacramento, CA
- $125,000 - $135,000 a year
- Monday to Friday
- CPR Certification
- Nursing
- BLS Certification
- Mileage reimbursement
- Health savings account
Quick Apply
6d
Clinic Operations Manager
Concentra —Sacramento, CA
- $76,876 - $101,483 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
13d
Clinic Operations Manager
Concentra —Sacramento, CA
- $76,876 - $101,483 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
5d
Clinic Operations Manager
Concentra —West Sacramento, CA
- $76,825.75 - $101,409.99 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
5d
Director, Warehouse Operations Management (at-Home Solutions - Sacramento)
Cardinal Health —Sacramento, CA
- $105,600 - $178,750 a year
- 7 years
- Customer service
- No degree
- Paid parental leave
- Health savings account
5d
Manufacturing Director of Operations- Rail
Siemens —Sacramento, CA
- $172,992 - $233,886 a year
- Full-time
- 11+ years
- Senior level
- Business
- Dental insurance
- Tuition reimbursement

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Director of Customer Experience

Nevergreen Pools
Sacramento, CA

Quick Apply

Job Details

Full-time
$120,000 - $150,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

CRM software
Managerial strategic planning
Strategic management
Managing logistics operations teams
Customer service
Transportation management
Bachelor's degree
Technology management
Continuous integration
Managing finance teams
Business Administration
CRM system proficiency
Process management
Technical Proficiency
Data analytics technologies
Senior leadership

Full Job Description

Director of Customer Experience

Location: Manteca, CA

Reports to: VP of Operations

Exempt role: $120,000 - $150,000 total compensation (base and bonus opportunities)

Job Summary

The Director of Customer Experience is a high-impact leadership role responsible for consolidating and streamlining fragmented operations across Customer Service, Fleet & Logistics, and Finance (AP/AR). Your mission is to eliminate silos, standardize workflows, and implement scalable technology to drive enterprise-wide efficiency and cost savings. Nevergreen Pools is a premier pool service and repair company dedicated to keeping our customers' pools pristine and their equipment running smoothly. We pride ourselves on top-tier service, rapid response times, and a highly skilled team of field technicians and operations managers.

Key Responsibilities

1. Operational Strategy & Integration

Design and execute a roadmap to centralize administrative and operational functions across multiple branches or departments.

Standardize SOPs (Standard Operating Procedures) to ensure a "one company" approach to service and logistics.

Identify and eliminate redundant processes to reduce overhead and improve speed-to-market.

2. Fleet & Logistics Oversight

Partner with the Fleet Manager to optimize route planning, fuel management, and vehicle procurement.

Centralize logistics data to improve tracking, delivery times, and maintenance scheduling.

Leverage telematics and logistics software to provide real-time visibility into the supply chain.

3. Financial Systems (AP/AR) Management

Transition distributed billing and payment functions into a centralized Shared Services model.

Oversee the accuracy of Accounts Payable and Receivable, ensuring streamlined cash flow and vendor management.

Implement automated invoicing and collections tools to reduce manual errors and Days Sales Outstanding (DSO).

4. Customer Experience Excellence

Unify customer service touchpoints into a centralized hub to ensure consistent brand messaging.

Utilize CRM data to identify trends and improve the overall customer lifecycle.

Establish KPIs for response times, resolution rates, and customer satisfaction.

5. Technology & Change Management

Lead the "people" side of change, mentoring staff through transitions and fostering a culture of continuous improvement.

Required Qualifications

Experience: 7–10+ years in operations management, ideally with experience in "Shared Services" or departmental centralization.
Education: Bachelor’s degree in Business Administration, Supply Chain Management, or Finance preferred.
Technical Skills: Proficiency with ERP systems (e.g., NetSuite, SAP), CRM software, and advanced data analytics.
Leadership: Proven track record of managing diverse teams across logistics, finance, and service sectors.
Strategic Mindset: Ability to see the "big picture" while maintaining a rigorous eye for process detail.
Background check which includes clean MVR
This is a full-time, in-office position. This position will required to travel within CA & AZ 20% of the time.

Benefits and Perks:

A company smartphone will be provided for all business communications. Health benefits start the 1st of the month following 60 days of employment. 401k starts the 1st of the month following 90 days of employment. Paid Time Off and Holidays. Fun and collaborative environment with proven career growth opportunities.

Nevergreen Pools is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race (including traits associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, reproductive health decision-making, military or veteran status, or any other characteristic protected by applicable federal, California, or local law. Nevergreen Pools provides reasonable accommodations to qualified individuals with disabilities and to applicants with disabilities throughout the hiring process, consistent with applicable law. If you require an accommodation to participate in the application or interview process, please contact Human Resources.

Pay: $120,000.00 - $150,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Customer service: 5 years (Preferred)
Continuous integration: 2 years (Preferred)
Senior level leadership: 3 years (Required)
Operations Management: 3 years (Required)
CRM software: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

director of process improvement jobs in sacramento, ca

Director of Customer Experience

Assistant/Associate/Full Professor HSCP or ClinX – Co-Director of Healthy Aging in a Digital World - Division of Geriatrics

Associate Medical Director

Director of Homeowner Programs

Director of Logistics

Home Health DON/Administrator

Regional Sales Executive

MEDICAL DIRECTOR - Physician | Low Panel |Work-life balance

HR Compliance Coordinator

Clinical Director | LMFT, LCSW, Clinical Psychologist

Clinic Operations Manager

Operations Coordinator

Regional Sales Director

Revenue Cycle Management Director

Home Health Clinical Manager - RN ($10K Relocation!)

Clinic Operations Manager

Clinic Operations Manager

Clinic Operations Manager

Director, Warehouse Operations Management (at-Home Solutions - Sacramento)

Manufacturing Director of Operations- Rail

I want to receive the latest job alert for director of process improvement in sacramento, ca

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