Top 130 Membership director Jobs in Sacramento, Ca

Membership Experience & Operations Director
Association of California School Administrators (ACSA) —Sacramento, CA
- $124,700 - $129,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Mentoring
Quick Apply
7d
Content Marketing Manager
Veloz —Sacramento, CA
- $85,000 - $110,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Marketing
- Customer service
- Wellness program
- Paid holidays
Quick Apply
MEDICAL DIRECTOR - Physician | Low Panel |Work-life balance
Care Partners Medicine —Sacramento, CA
- $371,000 - $415,000 a year
- Full-time
- Medicine
- BC/BE
- Clinic
- Disability insurance
- Relocation assistance
Quick Apply
14d
Executive Director
Victor Community Support Services —Roseville, CA
- $104,790 - $144,102 a year
- LMFT
- Current TB test
- Pass drug screening
- Mileage reimbursement
- Paid holidays
Quick Apply
Talent & Experience Coordinator
RPS Solar Pumps —Davis, CA
- $24 - $26 an hour
- Full-time
- Google Workspace
- Marketing
- Mid-level
- Paid holidays
- Health insurance
Director, Defined Contribution Specialist
Janus Henderson —Sacramento, CA
- $180,000 - $200,000 a year
- Hybrid work
- Bachelor's degree
- Senior level
- Master of Business Administration
- Health insurance
- Parental leave
3h
Major Gifts Officer
CapRadio —Sacramento, CA
- $83,000 - $90,000 a year
- Full-time
- Background check
- Bachelor of Science
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Site Medical Director (MD/DO) - 16 Hrs/Week
Wellpath —Woodland, CA
- $180 - $200 an hour
- 8 hour shift
- Medicine
- Management
- Senior level
- Wellness program
- Health savings account
Mid-Level Giving Officer
CapRadio —Sacramento, CA
- $62,000 - $65,000 a year
- Full-time
- Background check
- Bachelor of Science
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Personal Trainer and Stretch Therapist
Broadstone Sports Club —Folsom, CA
- Up to $60 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
Quick Apply
Assoc. Director of Development & Membership
CALIFORNIA STATE RAILROAD —Sacramento, CA
- $80,000 - $100,000 a year
- Weekends as needed
- 5 years
- Writing skills
- Office
Quick Apply
Director of Marketing and Communications
CALIFORNIA STATE RAILROAD —Sacramento, CA
- $90,000 - $110,000 a year
- Weekends as needed
- Marketing
- 5 years
- Office
Quick Apply
Administrative Assistant
Golden 1 Credit Union —Sacramento, CA
- $23 - $28 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
NOW HIRING: FULL-TIME & PART-TIME GYM STAFF
City Sports Clubs —Sacramento, CA
- $3,500 - $8,000 a month
- Part-time
- Fair chance
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Manager of Member Experience
University Enterprises, Inc. —Sacramento, CA
- $5,859 - $7,554 a month
- 8 hour shift
- Background check
- Word processing
- Mid-level
- Paid holidays
- Health insurance
Associate Division Director
Aspiranet —Sacramento, CA
- $95,000 - $105,000 a year
- Online Application
- Hybrid work
- Clean driving record
- Office
- Residential
- 403(b) matching
- Paid holidays
Quick Apply
Assistant/Associate/Full Professor HSCP or ClinX – Co-Director of Healthy Aging in a Digital World - Division of Geriatrics
University of California, Davis —Sacramento, CA
- $200,000 - $330,000 a year
- Online Application
- Medicine
- Internal Medicine
- Adults
Director Medical Staff Services
Mercy San Juan Medical Center —Carmichael, CA
- $49.78 - $74.05 an hour
- Full-time
- Acute care
- Hospital
- Office
Membership Service Concierge
Troon —Elk Grove, CA
- $23 an hour
- Weekends as needed
- Microsoft Outlook
- Public speaking
- Ability to lift 50 pounds
Quick Apply
Worksite Organizer
Committee of Interns and Residents —Sacramento, CA
- $82,231 - $130,782 a year
- Weekends as needed
- Hospital
- Word processing
- Mid-level
- Mileage reimbursement
- Paid holidays

I want to receive the latest job alert for membership director in sacramento, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

membership director jobs near sacramento, ca

Development Director jobs in Sacramento, CA

Medical Director jobs in Sacramento, CA

Director Of Communications jobs in Sacramento, CA

Administrative Assistant jobs in Sacramento, CA

Membership Director jobs in Sacramento, CA

Associate Professor jobs in Sacramento, CA

Organizer jobs in Sacramento, CA

Server jobs in Carmichael, CA

Talent Coordinator jobs in Davis, CA

Personal Trainer jobs in Folsom, CA

Concierge jobs in Elk Grove, CA

Development Director jobs in Eau Claire, WI

Athletic Director jobs in Pennsylvania

Development Director jobs in Salem, OR

Development Director jobs in Paramus, NJ

Development Director jobs in Denver, CO

Non Profit Executive Director jobs in Detroit, MI

Communications Director jobs in Portland, OR

Director Of Restaurant Operations jobs in Philadelphia, PA

Director Of Security jobs in Las Vegas, NV

Membership Experience & Operations Director

Association of California School Administrators (ACSA)
Sacramento, CA

Quick Apply

Job Details

Full-time
$124,700 - $129,000 a year
7 days ago

Qualifications

Data quality checks
Performance dashboards
Staff supervision
Internal controls
Team supervision
Managing teams in a customer support role
Workflow management (operations management method)
Coaching
Operations transformation
Employee relationship building
Change management
Managing clients in a customer support role
Team development
Data integrity and documentation
Project management lifecycle
Data quality monitoring
Customer support ticket management
Mentoring
Data interpretation
Leading team collaboration initiatives
Computer skills
Process improvement planning
Managing business operations budgets
Team motivation (leadership skill)
Operations planning
Cross-functional communication
Ticketing system technical support
Team building

Full Job Description

POSITION SUMMARY

The Director of Membership Experience and Operations provides operational leadership for ACSA’s end-to-end membership lifecycle and member support experience. This role oversees membership operations, customer service delivery, workflow optimization, data integrity, and continuous improvement for a statewide professional association serving approximately 18,000 members. The Director serves as a hands-on leader, partnering directly with staff, members, and internal stakeholders to resolve issues, improve processes, and ensure membership services are delivered accurately, efficiently, and with a high level of professionalism.

SUPERVISION RECEIVED AND EXERCISED

Reports to the Deputy Executive Director. Methods of performing tasks are left to the discretion and judgement

of the employee with occasional guidance from manager. Responsible for leading membership processing team.

KEY LEADERSHIP RESPONSIBILITIES

Foster a collaborative, accountable, and service-oriented team culture through active coaching, mentoring, communication, and employee development.
Lead the operational performance of the full membership lifecycle, including onboarding, renewals, dues administration, reinstatements, eligibility interpretation, and exception handling
Ensure strong data stewardship, payment integrity, audit readiness, and operational compliance
Develop and maintain SOPs, service protocols, internal controls, and training resources
Oversee membership-related customer service operations, including ticket/case management workflows, escalation processes, response quality, and service-level expectations.
Build and sustain a member-centered service culture focused on responsiveness, consistency, professionalism, and issue resolution
Monitor dashboards, backlog trends, workflow bottlenecks, and operational metrics; implement corrective action as needed
Lead continuous improvement initiatives that streamline workflows, reduce manual workarounds, improve accuracy, and enhance member experience
Build strong working relationships across the organization and demonstrate professionalism, emotional intelligence, and sound judgement when navigating operational challenges and member concerns.
Serve as business lead for membership operational systems; partner with Finance, IT and Data Teams, vendors, and internal stakeholders on enhancements, testing, and issue resolution
Partner with leadership to identify recurring member pain points and recommend improvements
Develop and manage departmental budgets, priorities, and resource planning
Support assigned committees, councils, or organizational initiatives as needed
Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge, Skills & Competencies:

Demonstrated ability to lead, motivate, and develop employees through coaching, feedback, and relationship-building
Operational leadership and workflow optimization
Customer service excellence and service delivery management
Customer Relationship Management/Association Management Software (AMS) platforms (Microsoft Dynamics 365 or similar strongly preferred)
Ticketing/case management platforms and service operations workflows
Dashboard literacy and operational performance analysis
Process documentation and internal controls
Data stewardship and quality assurance
Budget oversight and project management
Strong communication, judgment, and problem-solving
Change leadership, coaching, and team development
Strong interpersonal skills with the ability to build trust, navigate difficult conversations, and work effectively with diverse personalities and constituents.
High degree of emotional intelligence, professionalism, diplomacy, and customer-service orientation.

Education & Experience:

Bachelor’s degree in business administration, nonprofit management, operations, public administration, or related field preferred; equivalent experience considered
7+ years of progressively responsible leadership experience in membership operations, customer service operations, association management, or related business operations, including direct supervision and development of employees.
Demonstrated success leading operational teams through change, process improvement, workload management, and service delivery challenges.
Experience managing customer service workflows, ticketing systems, or member support operations.
Experience partnering cross-functionally with finance, technology, operations, and service teams

WORKING CONDITIONS

Extended periods of computer-based work
Occasional lifting or movement of materials up to 25 pounds.
Periodic travel, including occasional overnight travel.

Quick Apply

Refine Your Search

membership director jobs in sacramento, ca

Membership Experience & Operations Director

Content Marketing Manager

MEDICAL DIRECTOR - Physician | Low Panel |Work-life balance

Executive Director

Talent & Experience Coordinator

Director, Defined Contribution Specialist

Major Gifts Officer

Site Medical Director (MD/DO) - 16 Hrs/Week

Mid-Level Giving Officer

Personal Trainer and Stretch Therapist

Assoc. Director of Development & Membership

Director of Marketing and Communications

Administrative Assistant

NOW HIRING: FULL-TIME & PART-TIME GYM STAFF

Manager of Member Experience

Associate Division Director

Assistant/Associate/Full Professor HSCP or ClinX – Co-Director of Healthy Aging in a Digital World - Division of Geriatrics

Director Medical Staff Services

Membership Service Concierge

Worksite Organizer

I want to receive the latest job alert for membership director in sacramento, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected