At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy: Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better.
The Retail Sales Manager at Pacific Seafood is a key role on our Sales team supporting the sales development and growth of our retail sales. This position manages sales representatives, develops key accounts, increases profitability, and exceeds customer expectations and is ideal for someone who is customer-focused, has strong interpersonal skills, and is a strategic thinker.
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Sales Performance Management
- Monitor, manage, and track sales, margins, and retail sales expenses.
- Effectively manage budgeted sales and gross profit budgets.
- Monitor sales results by account and chain, identifying trends and opportunities.
- Analyze and leverage competitor strengths and weaknesses to inform strategic decisions.
- Leadership and Team Development
- Cultivate teamwork through effective utilization of performance management tools and training programs, fostering a supportive environment for the retail sales team.
- Supervise and guide the retail sales team to achieve both individual and departmental goals efficiently.
- Manage the customer base to meet targeted D & F percentages, ensuring effective retention and growth strategies.
- Enhance business processes to optimize the efficiency and effectiveness of the retail sales team, while supporting D & F item management to meet branch targets. Additionally, maintain comprehensive knowledge of company products and conduct ongoing education for the retail sales staff on product features.
- Customer Relationship Management
- Ensure adherence to company policies, procedures, and service standards within the department to meet established benchmarks and enhance customer satisfaction.
- Deliver engaging presentations to customers showcasing the company's product line offerings.
- Coordinate effectively with customers, operations, outside sales, and sales representatives to streamline processes and optimize customer interactions.
- Provide oversight and strategic direction for accounts, collaborating closely with individual recruiters. Additionally, handle crucial customer calls regarding accounts, orders, complaints, new business opportunities, and related matters.
- Administration and Reporting
- Enforce and uphold departmental policies, procedures, and service standards to maintain company-defined benchmarks and elevate customer satisfaction levels.
- Conduct informative presentations to customers, highlighting the diverse offerings within the company's product line.
- Facilitate seamless coordination among customers, operations, outside sales, and sales representatives to enhance operational efficiency and customer experience.
- Strategically oversee accounts in collaboration with individual recruiters, while also managing important customer inquiries and communications regarding accounts, orders, complaints, and new business opportunities.
Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.
Education and Experience
- Required
- Minimum of five years in the food/retail industry
- Minimum of two years of supervisory experience
- Valid driver’s license
- Must be able to travel up to 25% of the time
- Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
- Preferred
- Minimum of three years’ experience directly managing a sales team
- Bachelor's degree from an accredited college or university in a related field
- Cube reporting knowledge
Physical Requirements
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member:
- Ability to maintain a stationary position 80% of the time, with intermittent walking, standing, bending, reaching, and/or crawling.
- Ability to move and transport documents, equipment, or other items weighing up to 50 pounds across various locations for different team members, departments, and events.
- Capable of occasional travel as required by duties, demonstrating efficiency and effectiveness in diverse locations.
- Capable of operating a computer and other office productivity machinery, including a calculator, copy machine, and printer.
- Capable of frequently communicating with team members and stakeholders, accurately conveying detailed or important spoken instructions.
- Capable of perceiving visuals for activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and engaging in extensive reading.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Working Conditions
The working environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member is exposed to:
- Traditional office environment
- Standard office equipment (computers, printers, phones, etc.)
- Well-illuminated environment
- Quiet to moderate noise level
- Occasional travel via car or plane to regional facilities, events, etc.
- Occasional subtle and mild scents related to the production facility
- Occasional access to the warehouse facility
Total compensation: $92,647-$114,419 per year
At Pacific Seafood your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to:
- Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short term disability.
- Flexible spending accounts for health flex and dependent care expenses
- 401(k) Retirement Plan options with generous annual company profit sharing match
- Paid time off for all regular FT team members, to include sick days, holiday pay, vacation, and personal time
- Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members
- Product purchase program
Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are an excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members, and rewarding performance. We live by the core values of our Diamond Philosophy: Quality, Teamwork, Productivity, and Excellence—which means consistently doing your best and always striving to do better.
