Top 12 Technical associate Jobs in Sacramento, Ca

IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —Sacramento, CA
- $42,000 - $68,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
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IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —Folsom, CA
- $42,000 - $68,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
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Technical Associate
Russell Sigler, Inc. —Sacramento, CA
- $22.50 - $27.50 an hour
- Full-time
- Background check
- Customer service
- Research
- Profit sharing
- Health savings account
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IT Help Desk Technician I
BKF —Sacramento, CA
- $22 - $29 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Profit sharing
- Paid holidays
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7d
Help Desk Technician I
United Mechanical —West Sacramento, CA
- $28 - $32 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
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Project Engineer / Technical Business Development Associate
Infinium —Sacramento, CA
- Microsoft Excel
- Research
- Business development experience
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14d
Associate Help Desk Analyst, Title & Escrow Support
Mother Lode Holding Co. —Roseville, CA
- $20.31 - $27.09 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Organizational skills
- Employee stock purchase plan
- Health insurance
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6d
Help Desk Specialist
ea consulting —Folsom, CA
- Email
- English
- Mid-level
- 2 years
Associate Director - Transmission & Distribution (T&D) Technical Services
Guidehouse Inc. —Sacramento, CA
- $122,000 - $203,000 a year
- Full-time
- Research
- Office
- Master's degree
- Health savings account
- Paid holidays
Senior Associate, Oracle Cloud Technical Lead
PRICE WATERHOUSE COOPERS —Sacramento, CA
- $77,000 - $202,000 a year
- 7 years
- Oracle
- Java
- Paid holidays
- Health insurance
Associate Technical Information Scientific Consultant - Remote
The Jackson Laboratory —Sacramento, CA
- $56,538 - $94,658 a year
- Weekends as needed
- Remote
- Surgery
- Writing skills
- Doctor of Philosophy
Quick Apply

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Chemical Process Engineer, Sacramento Plant
Procter & Gamble —Sacramento, CA
Collaborate: Work with technical experts, other functions, and manufacturing sites to create the best solutions.
$85,000 - $122,200 a year

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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
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Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
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technical associate jobs near sacramento, ca

IT Field Service Help Desk Technician

HCL Technologies Limited - Business Services -
Sacramento, CA

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Job Details

Full-time
$42,000 - $68,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Teamwork
Data center experience
Cloud infrastructure
Data storage
Field engineering on-site equipment repair
Software installation
Microsoft Office
Network infrastructure
Virtualization tools
Barcode scanners
Programmable logic controllers
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Server virtualization
Networking equipment (troubleshooting support)
Supervisory control and data acquisition (SCADA)
macOS
IT
Problem management
Industrial networks
Desktop administration
Field engineering
Operating system installation
Ticketing system technical support

Full Job Description

Role Purpose:

· Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations.

Responsibilities :-

Incident Management & Resolution:

· Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager.

· Perform triage and assignment of site alerts/incidents.

· Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely.

· Adhering to SLAs agreed in the Scope

· ITIL Processes awareness and adhering to ITIL process workflow.

Site Operations & Preventive Maintenance:

· Conduct daily site walkthroughs and routine checks.

· Maintain site-specific knowledge base and update manuals.

· Performs routine maintenance and preventive checks to ensure the health of critical IT systems

· Assist in planned change management activities requiring on-site presence.

Collaboration & Communication:

· Bridge between L2/L3 support teams and business stakeholders.

· Engage and escalate IT issues impacting business operations.

· Coordinate and shadow dispatch engineers during work completion.

· Reporting to the Track Lead / Team Lead at Site

· Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to

· resolve those problems

· Troubleshooting technical issues

· Attends operations related meetings.

· Site review & meetings with site SPOC.

· Meetings with vendors, OEMs on open actions

· Project support meetings

Required Skills / Qualifications:

· Minimum 5-7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer

· Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills.

· Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices

· Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations.

· ServiceNow for SLA tracking and ticket management.

· Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)

· Hands on experience in handling Data centre hardware.

· Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology.

· Strong Customer service skills

· Able to handle unforeseen situations.

· Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Additional Responsibility

· Might need to travel to other sites based on demand and requirements.

· On-call requirement for P1/Urgent issues outside regular support hours (local business hours).

· Handle operations and customer requirements as per process and agreed SOW.

· Possible rotational shifts.

Soft Skills

· Excellent communication and conversation skills (Verbal and Written)

· Coordination with HCL internal teams, stakeholders, and vendors

· Good documentation skills

· Good working knowledge of MS OFFICE

· Should have a great customer handling skill

· Can drive HCL’s value and its methodology

· Ability to adjust to evolving processes

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $42,000.00 - $68,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Work Location: On the road

Quick Apply

Refine Your Search

technical associate jobs in sacramento, ca

IT Field Service Help Desk Technician

IT Field Service Help Desk Technician

Technical Associate

IT Help Desk Technician I

Help Desk Technician I

Project Engineer / Technical Business Development Associate

Associate Help Desk Analyst, Title & Escrow Support

Help Desk Specialist

Associate Director - Transmission & Distribution (T&D) Technical Services

Senior Associate, Oracle Cloud Technical Lead

Associate Technical Information Scientific Consultant - Remote

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