Top 7 Call center supervisor Jobs in Sacramento Ca

Operations Manager for Call Center & Delivery
Kolas —Sacramento, CA
- $25 an hour
- Full-time
- Google Workspace
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Human Services Supervisor
Sacramento County, CA —Sacramento, CA
- $42.31 - $51.43 an hour
- Online Application
- Background check
- Word processing
- Writing skills
MAC Lead (Call Center Supervisor for Member Action Center)
SERVICE EMPLOYEES INTERNATIONAL UNION —West Sacramento, CA
- $104,706.76 - $110,007.54 a year
- Call employer
- Mid-level
- High school diploma or GED
- Analysis skills
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Contact Center Manager
Sacramento Credit Union —Sacramento, CA
- $75,000 - $99,000 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
14d
Customer Experience & Service Transformation Advisory Manager
Accenture —Sacramento, CA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance

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Lead Case Manager - Community Supports
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Answer/screen/triage incoming phone calls in a timely and courteous manner. Creates action plans designed to improve the quality of calls.
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Operations Manager for Call Center & Delivery

Kolas -
Sacramento, CA

Quick Apply

Job Details

Full-time
$25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Google Workspace
Management
Operational management
Team development
Team management
Attention to detail
Conflict management
Customer issue escalation
Quality audits
Time management

Full Job Description

Operations Manager – Call Center and Delivery

Pay: $25.00 per hourSchedule: 37.5–40 hours per weekJob Type: Full-timeLocation: Sacramento, CA

About the Role

KOLAS is looking for an Operations Manager to oversee the day-to-day performance of our Call Center and Delivery teams. This role reports to the Senior Operations Manager – Delivery & Call Center and is responsible for supporting efficient operations, strong customer service, team accountability, and sales performance.

This is a hands-on leadership role for someone who can coach employees, solve problems quickly, communicate clearly, and help both departments operate smoothly in a fast-paced environment.

What You’ll Do

Oversee daily operations of the call center and delivery teams.
Monitor order flow from call/order placement through delivery completion.
Support dispatch decisions and help resolve delays, fulfillment issues, or delivery communication gaps.
Make and manage outbound sales calls, including guest re-engagement, abandoned cart/order follow-up, promotion follow-up, and customer retention outreach.
Provide superior customer service and support customer satisfaction goals.
Respond to customer complaints, requests, concerns, and suggestions, and resolve issues as needed.
Communicate weekly promotions, goals, and operational updates from upper management to staff.
Prepare daily, weekly, and monthly reports.
Support daily, weekly, and monthly performance goals.
Identify operational improvement opportunities and share recommendations with leadership.
Answer staff questions and support team problem-solving.
Serve as a resource on products, services, policies, procedures, industry updates, and regulatory changes.
Perform quality assurance audits and provide one-on-one coaching.
Manage schedules for the call center and delivery teams.
Train new employees and support ongoing training for current staff.
Oversee opening and closing duties as needed.
Manage the delivery fleet, vehicle inspections, maintenance schedule, and vehicle maintenance software.
Escalate unresolved staffing, guest, vehicle, compliance, or operational issues to leadership as needed.

What We’re Looking For

Minimum 1 year of management experience.
Sales experience preferred.
Strong understanding of customer service and customer retention strategies.
Proven leadership, team management, and conflict resolution skills.
Excellent communication and strong attention to detail.
Strong time management and multitasking ability.
Ability to adapt in a fast-paced, changing environment.
Ability to follow direction from upper management and implement expectations effectively.
Proficiency in Google Suite, including Sheets and Docs.

Preferred Background

Experience in call center, delivery, retail, hospitality, or other high-volume service environments.
Cannabis industry experience is a plus.

What Success Looks Like

Call center and delivery teams meet service, quality, and performance expectations.
Customer complaints are resolved professionally and followed up on when needed.
Outbound sales calls support customer retention, re-engagement, and revenue growth.
Delivery delays, order flow issues, and staffing gaps are identified and escalated quickly.
Fleet readiness is maintained and vehicle issues are addressed promptly.
Team members receive consistent coaching, communication, and accountability.

Apply

If you are a hands-on leader who can support performance, coach teams, and help drive a smooth and guest-focused operation, we’d like to hear from you.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work from 8:00 AM to 11:30 PM Monday - Sunday?

Experience:

Sales: 1 year (Required)
Management: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center supervisor jobs in sacramento ca

Operations Manager for Call Center & Delivery

Human Services Supervisor

MAC Lead (Call Center Supervisor for Member Action Center)

Contact Center Manager

Customer Experience & Service Transformation Advisory Manager

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