Top 649 Senior client services manager Jobs in Sacramento Ca

Clinic Operations Manager
Concentra —West Sacramento, CA
- $76,876 - $101,483 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
Senior Project Manager
Cumming Group —Sacramento, CA
- $127,300.00 - $178,233.36 a year
- Full-time
- Construction site
- Bachelor of Science
- 8 years
- Paid holidays
- Disability insurance
Senior Relationship Manager
BANK OF MARIN —Rancho Cordova, CA
- $147,883 - $214,432 a year
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
- Health insurance
- Tuition reimbursement
Senior Manager, BESS Deployment Programs
Generac Power Systems Inc —Sacramento, CA
- $158,000 - $230,000 a year
- Full-time
- Customer service
- Engineering
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Senior Client Manager
EPIC Brokers —Rancho Cordova, CA
- $100,000 - $125,000 a year
- 5 years
- Data analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Senior Operations Manager
Metropolis Technologies —Sacramento, CA
- $100,000 - $110,000 a year
- Full-time
- Microsoft Word
- Clean driving record
- Driver's License
- Disability insurance
- Health insurance
5d
Enterprise Client Success Manager
MyOutDesk —Sacramento, CA
- Full-time
- 11+ years
- Office
- Organizational skills
Quick Apply
4d
SR Facility Manager
EMCOR Facilities Services, Inc. —Sacramento, CA
- $140,000 - $160,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
5d
Sales Specialist - California (Senior Living)
Integral Senior Living —Sacramento, CA
- $100,000 - $110,000 a year
- Remote
- Management
- Marketing
- Hospital
- Paid holidays
- Health insurance
Quick Apply
Client Manager
WTW —Sacramento, CA
- $90,000 - $115,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Paid jury duty
- Health savings account
Proposals, Senior Manager
Forgen —Rocklin, CA
- $125,000 - $140,000 a year
- Marketing
- Office
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Senior Product Manager
CRETELLIGENT —Gold River, CA
- $90,000 - $135,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
Claims Training Specialist
CorVel Corporation —Folsom, CA
- $77,960 - $120,368 a year
- Full-time
- Remote
- Classroom
- Computer literacy
- HIPAA
- Health savings account
- Disability insurance
Quick Apply
Senior Project Manager
MasTec Inc —West Sacramento, CA
- $120,000 - $180,000 a year
- Full-time
- Construction site
- 8 years
- Driving
- Employee stock purchase plan
- Disability insurance
Customer Success Manager
SimpliGov LLC —Sacramento, CA
- From $100,000 a year
- Full-time
- Remote
- 5 years
- Continuous improvement
- Product management
- Paid holidays
- Disability insurance
Quick Apply
Senior Manager, Life Sciences Supply Chain & Operate
Deloitte —Sacramento, CA
- $163,400 - $322,100 a year
- Full-time
- ERP systems
- 3 years
- Bachelor's degree
Senior Manager, Learning Operations Managed Services
Deloitte —Sacramento, CA
- $171,600 - $338,300 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Practice Operations Manager
Concentra —Sacramento, CA
- $76,876 - $101,483 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
5d
Senior Facility Manager
US AMR-Jones Lang LaSalle Americas, Inc. —Sacramento, CA
- $161,000 - $204,000 a year
- Online Application
- Background check
- Customer service
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
1d
Life Sciences Experience Design Strategy Senior Manager
Deloitte —Sacramento, CA
- $198,700 - $391,600 a year
- Full-time
- Presentation skills
- Travel
- US work authorization

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Clinic Operations Manager

Concentra -
West Sacramento, CA

Apply Now

Job Details

Full-time
$76,876 - $101,483 a year

Benefits

Commuter assistance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Referral program

Qualifications

Customer communication

Full Job Description

Overview:

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.

Responsibilities:

Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure

Work with clinicians to support staff competency regarding all patient care needs
Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net, Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership

- Work with leadership to identify gaps and implement process improvement to ensure optimal patient care - Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care

Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
Monitor center status, provide wait time communication, perform white board patient management, and provide service package expectations
Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan.
Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan
Maintain accountability for implementing and consistently maintaining center initiatives and workflows This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Bachelor's degree preferred
Some college courses from an accredited college or university or equivalent education and experience
In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa Job-Related Experience
Customarily has at least three or more years of work leadership or operations management experience
Prior healthcare experience and/or customer service-related experience preferred

Job-Related Skills/Competencies

- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility -

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Strong service mentality and a focus on achieving all aspects of defined service standards

Excellent telephone and personal etiquette
Warm, positive, energetic, and professional demeanor

- Effective oral and written communication skills - Tactful and diplomatic communication style

Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Performance assessment skills
Continued focus on self-development
Proficient in computer applications such as Word and Excel
Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Ability to resolve colleague, client, and patient issues in an effective and timely manner

Additional Data:

- 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts

This position is eligible to earn a base compensation rate in the state range of $76,876 to $101,483 annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. -

- External candidates: submit your application on concentra.com/careers - Current colleagues: visit the internal career portal on the main page of MyConcentra to apply

Incentive Plan This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance. Concentra is an Equal Opportunity Employer, including disability/veterans.

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Refine Your Search

senior client services manager jobs in sacramento ca

Clinic Operations Manager

Senior Project Manager

Senior Relationship Manager

Senior Manager, BESS Deployment Programs

Senior Client Manager

Senior Operations Manager

Enterprise Client Success Manager

SR Facility Manager

Sales Specialist - California (Senior Living)

Client Manager

Proposals, Senior Manager

Senior Product Manager

Claims Training Specialist

Senior Project Manager

Customer Success Manager

Senior Manager, Life Sciences Supply Chain & Operate

Senior Manager, Learning Operations Managed Services

Practice Operations Manager

Senior Facility Manager

Life Sciences Experience Design Strategy Senior Manager

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