Top 2 Senior patient services representative Jobs in Sacramento Ca

Senior Central Prior Authorization Analyst
Adventist Health —Roseville, CA
- $30.91 - $39.73 an hour
- 6 years
- Office
- High school diploma or GED

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Senior Central Prior Authorization Analyst
Adventist Health —Roseville, CA
State Pharmacy Technician license (CA, OR, &/or HI): Preferred. This role operates with a high degree of autonomy and is responsible not only for executing…
$30.91 - $39.73 an hour

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Senior Central Prior Authorization Analyst

Adventist Health -
Roseville, CA

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Job Details

$30.91 - $39.73 an hour

Qualifications

Business financial process improvement
Stakeholder engagement
Performance improvement leadership
Medical documentation
6 years
Pharmacy workflow optimization
Overseeing health insurance pre-certification
Electronic health records (EHR) management
Medical insurance coverage verification
Operations coordination
Overseeing healthcare denial management
Medical coding
Corporate training
CMS
Regulatory compliance
Pharmacy Technician License
Software implementation
Patient advocacy
Incident Escalation
PTCB Certification
Patient financial aid assistance
High school diploma or GED
CMS regulatory compliance
Healthcare referral management
Medical denial root cause analysis (RCA)
Mentoring
Data analytics
Data-driven problem-solving
Health insurance referral requirements
Operational excellence initiatives

Full Job Description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Serves as a subject matter expert and strategic partner in optimizing infusion site-of-care decisions, pharmacy access, and revenue integrity. This role operates with a high degree of autonomy and is responsible not only for executing complex workflows, but also for leading process improvement initiatives, influencing cross-functional stakeholders, and driving measurable financial and operational outcomes. In coordination with financial clearance, pharmacy, and clinical teams, this role evaluates and determines the most appropriate infusion site of care based on clinical appropriateness, payer policy, and financial impact. The Senior Analyst leverages advanced analytics, deep payer knowledge, and system-wide insights to optimize patient access, minimize denials, and maximize reimbursement across the continuum of care.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Six years' of progressive experience in infusion, specialty pharmacy, revenue cycle, or related healthcare operations: Required
Experience in Epic or similar electronic medical records (EMR) platforms: Preferred
Knowledge of healthcare insurance, prior authorization and/or coding: Preferred

Licenses/Certifications:

State Pharmacy Technician license (CA, OR, &/or HI): Preferred
Pharmaceutical Technician Board certification: Preferred
Advanced certification (e.g., CHRI, CRCR, or 340B ACE): Preferred
Pharmaceutical Technician Board certification: Preferred

Essential Functions:

Serves as the lead subject matter expert for infusion site-of-care strategy, payer requirements, and pharmacy benefit optimization. Independently evaluate complex patient cases to determine optimal infusion site of care, balancing clinical appropriateness, payer constraints, and financial impact. Lead coordination with central financial clearance, pharmacy operations, and clinical teams to ensure seamless referral routing across home infusion, ambulatory infusion, and alternate care sites.
Oversee and perform advanced benefit investigation, prior authorization strategy, and denials resolution, including escalation of high-risk or high-dollar cases. Identify trends in denials, payer behavior, and workflow inefficiencies; develop and implement data-driven process improvements. Act as a strategic liaison between pharmacy, revenue cycle, and clinical operations to enhance patient access and optimize reimbursement.
Provide guidance, training, and mentorship to analysts and technicians; serve as an escalation point for complex issues. Drive standardization of workflows, documentation practices, and referral processes across the health system. Promote and articulate the value of the infusion hub model and site-of-care strategy to internal and external stakeholders. Build and maintain strong relationships with physicians, clinic leadership, pharmacy teams, and payers.
Act as a financial advocate for patients, leveraging manufacturer assistance programs, foundations, and alternative funding sources. Participate in or lead cross-functional projects, pilots, and system implementations related to pharmacy services and revenue optimization. Ensure compliance with regulatory requirements (e.g., CMS, payer policies, 340B considerations where applicable).
Provide coverage support while maintaining oversight of broader program performance and service delivery. Assesses, develops, and recommends the best method of providing ambulatory infusion pharmacy services to support patients based on health system guidance. Develops and maintains close relationships with clinic staff, physician, pharmacy and other hospital contacts. Independently, and working hand in hand with client authorization resources, facilitates benefits verification and prior authorizations services for infusion site of care patients.
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

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Senior Central Prior Authorization Analyst

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