Top 443 Senior support analyst, it Jobs in Sacramento Ca

Senior Help Desk Technician
Placer Superior Court —Roseville, CA
- $82,513.60 - $108,680.00 a year
- Full-time
- Background check
- Computer Science
- PMP
- Health insurance
- Dental insurance
10d
IT Specialist
Wilson Construction Co. —Rancho Cordova, CA
- $33 - $38 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
8d
Senior Support Analyst, IT
California School Boards Association —West Sacramento, CA
- $28.84 - $32.69 an hour
- 8 hour shift
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Travel reimbursement
- Health savings account
IT Support Specialist
Voyager Technologies, Inc. —Folsom, CA
- $75,000 - $130,000 a year
- Mid-level
- Windows
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
10d
Systems Support Analyst
AutoZone —Elk Grove, CA
- $39.42 - $65.82 an hour
- Full-time
- Azure
- Mid-level
- Office
- Store discount
- Employee stock purchase plan
IS Support Analyst I
Shriners Hospitals for Children —Sacramento, CA
- $38.58 - $74.75 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
Quick Apply
Desktop Support Technician Sacramento Area Supporting Kalesta facilities throughout the Sacramento and surrounding markets
KALESTA HEALTHCARE GROUP LLC —Sacramento, CA
- $35 - $50 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Specialist
SitelogIQ —Sacramento, CA
- $28 - $36 an hour
- Hybrid work
- Computer Science
- Office
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
2d
INFORMATION TECHNOLOGY ASSOCIATE
Department of Parks & Recreation —Sacramento County, CA
- $4,935 - $8,740 a month
- Full-time
- Hybrid work
- Mid-level
- Office
- Driving
4d
IT Support Technician
AEROMETALS INC —El Dorado Hills, CA
- $30 - $37 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
2d
Senior Business Systems Analyst
Golden 1 Credit Union —Sacramento, CA
- $102,000 - $110,000 a year
- Full-time
- Remote
- Microsoft Word
- 7 years
- Azure
Quick Apply
11d
Student Assistant - Information Technology (IT) Service Desk- Hybrid
University Enterprises, Inc. —Sacramento, CA
- $22 - $30 an hour
- Part-time
- Remote
- Background check
- Computer Science
- Criminal background check
- Health insurance
- Work from home
INFORMATION TECHNOLOGY SPECIALIST I
Delta Stewardship Council —Sacramento County, CA
- $6,513 - $10,537 a month
- Full-time
- Hybrid work
- Office
- Organizational skills
- Entry level
- Paid holidays
- Health insurance
5d
Supervisor - IT Support
Golden 1 Credit Union —Sacramento, CA
- $92,800 - $98,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
Information Technology Applications Analyst Level I/II
Sacramento County, CA —Sacramento, CA
- $42.26 - $59.88 an hour
- Weekends as needed
- Background check
- Computer Science
- Customer service
Implementation Support Analyst - CARES
Cinnovx —Folsom, CA
- $45 - $55 an hour
- Full-time
- Spanish
- Mid-level
- Office
Application Support Engineer II
Trimark Associates —Folsom, CA
- $90,000 - $120,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Mid-level
Quick Apply
INFORMATION TECHNOLOGY ASSOCIATE
Department of Motor Vehicles —Sacramento County, CA
- $4,935 - $8,740 a month
- Online Application
- Hybrid work
- Office
- Ability to climb stairs
- US work authorization
- Disability insurance
- Health insurance
4d
Technology Support Specialist
Eskaton Properties Incorporated —Carmichael, CA
- $30 - $35 an hour
- Call employer
- Current TB test
- Pass drug screening
- HIPAA
- 401(k) matching
Quick Apply
INFORMATION TECHNOLOGY SUPERVISOR II
Department of State Hospitals —Sacramento County, CA
- $8,504 - $11,395 a month
- Weekends as needed
- Hybrid work
- Hospital
- Mid-level
- Office
- Paid holidays
- Health insurance
5d

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Senior Help Desk Technician

Placer Superior Court
Roseville, CA

Apply Now

Job Details

Full-time
$82,513.60 - $108,680.00 a year
10 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Operating systems
Computer Science
Computer hardware
Desktop administration
Associate's degree

Full Job Description

A career in public sector IT is a great way to serve your community and work on exciting and challenging technical issues. The Senior Helpdesk Technician provides level 2 support for court users and is a main point of contact for all IT-related trouble tickets, including the court’s advanced courtroom audio and visual technology. If you enjoy troubleshooting issues and helping users with IT-related issues, this is a great position that will allow growth and challenges for any IT professional.

JOB SUMMARY: The Senior Help Desk Technician serves as the technical lead and escalation point for the help desk team, combining hands-on end-user support with non-supervisory oversight of ticket flow, queue management, and service delivery. This role provides non-supervisory technical leadership, mentors junior technicians, drives process improvements, and ensures the team consistently meets service-level expectations. The Senior Help Desk Technician also partners closely with other IT staff and court administration to support a wide range of technology services, including courtroom and audio/visual (AV) systems, unified communications, and network infrastructure.

For the full job description, please visit: https://www.governmentjobs.com/careers/placercourts/classspecs/1797748?keywords=senior&pagetype=classSpecifications

Essential Functions:

The Court reserves the right to assign or reassign duties as required to achieve business and operational objectives. Essential functions and tasks must be accomplished effectively, if assigned, and may include, but are not limited to, those listed below.

Provide Tier 1 and Tier 2 support for hardware, software, peripherals, mobile devices, and network connectivity issues.
Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and related end-user equipment.
Support user account administration, including provisioning, password resets, and access requests via Active Directory and related identity tools.
Diagnose and resolve issues with operating systems, productivity software, standard business applications and the Court’s court management system (CMS).
Document troubleshooting steps, resolutions, and knowledge base articles to support consistent service delivery.
Provide courteous, professional customer service to all end users, escalating complex issues as appropriate.
Serve as the technical lead for the help desk team, providing guidance, mentorship, and knowledge transfer to junior technicians without direct supervisory authority.
Maintain oversight of all incoming tickets, triaging and prioritizing based on impact, urgency, and service level agreement (SLA) requirements.
Ensure tickets are properly categorized, assigned, and progressing toward resolution, and proactively follow up on items.
Identify recurring issues and trends, recommend and implement process improvements.
Act as an escalation point for difficult or high-priority technical issues.
Create, maintain, and streamline device imaging and deployment processes to improve efficiency and standardization.
Leverage endpoint management for device enrollment, configuration, and application deployment, as part of imaging and provisioning workflows.
Administer and optimize the ticketing system, including workflows, queues, and automation.
Manage inventory and IT asset lifecycle, including tracking, procurement support, and disposal.
Monitor and administrate IT contracts and renewals.
Build and maintain reports and dashboards to provide visibility into ticket metrics, SLA performance, asset status, and team productivity.
Partner with the Analysts to support varied tasks related to court management system (CMS) administration and related court applications.
Provide support for courtroom technologies and AV systems, ensuring reliable operation during proceedings.
Support and troubleshoot voice over IP, Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms.
Assist with the administration and troubleshooting of wireless infrastructure and Layer 2 access layer switches.
Draft standard operating procedures and troubleshooting information sheets to support helpdesk operations.
Provide information, research, and recommendations memos to leadership in topic areas of responsibilities at the direction of management.
Travel to other Superior Courts or judicial branch entities within the state of California.

Qualifications:

The standard qualifications for this classification are listed below; however, any combination of experience and training that would provide the required knowledge and abilities and the ability to perform the essential functions may qualify.

Four (4) years of progressive help desk or desktop support experience, including demonstrated technical leadership, or three (3) years if at least one year was in a court environment.

Preferred Qualifications: Experience supporting a case management system or other court/justice applications.

Note: Graduation from an accredited college or university with an Associate’s degree (AA or AS) or higher in computer science, information systems or a closely related field may be substituted for one year of the experience requirement.

CompTIA A+

AND

At least two (2) of the following certifications must be obtained within one (1) year of employment and kept current through the course of employment with Placer Superior Court: CompTIA Network+, CompTIA Security+ or PMP-Project Management Professional (or similar project management certification)

Notes:

Additional qualifying experience may substitute for certification requirements.
The Placer County Superior Court will pay for an incumbent to attend class for subsequent renewals. The Court will reimburse incumbent for two tests per renewal. Failure to obtain or maintain certifications may result in separation of employment.

Pay: $82,513.60 - $108,680.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Apply Now

Refine Your Search

senior support analyst, it jobs in sacramento ca

Senior Help Desk Technician

IT Specialist

Senior Support Analyst, IT

IT Support Specialist

Systems Support Analyst

IS Support Analyst I

Desktop Support Technician Sacramento Area Supporting Kalesta facilities throughout the Sacramento and surrounding markets

IT Help Desk Specialist

INFORMATION TECHNOLOGY ASSOCIATE

IT Support Technician

Senior Business Systems Analyst

Student Assistant - Information Technology (IT) Service Desk- Hybrid

INFORMATION TECHNOLOGY SPECIALIST I

Supervisor - IT Support

Information Technology Applications Analyst Level I/II

Implementation Support Analyst - CARES

Application Support Engineer II

INFORMATION TECHNOLOGY ASSOCIATE

Technology Support Specialist

INFORMATION TECHNOLOGY SUPERVISOR II

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