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BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

State of Arizona -
Safford, AZ

Apply Now

Job Details

Full-time
$18.62 an hour
1 day ago

Benefits

Paid training
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
On-the-job training
Parental leave
Life insurance
Retirement plan

Qualifications

Phone communication
Interviewing clients
Writing skills
Basic math
Welfare eligibility determination
In-person customer service
High school diploma or GED
Decision making
Desktop applications
Data entry
Telephone interviewing
Typing
Productivity software
1 year
Communication skills
Source interviews
Entry level
Phone interviews
Client interaction via phone calls

Full Job Description

543065

SAFFORD

DEPT OF ECONOMIC SECURITY

Full-time

Closing at: Aug 23 2026 - 23:55 MST

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST
(ELIGIBILITY INTERVIEWER)

Job Location:

Division of Benefits and Medical Eligibility (DBME)

Family Assistance Administration (FAA)

333 North 8th Avenue, Safford Arizona 85546

Posting Details:

Salary: $18.6159 Hourly

Grade: 18

Closing Date: August 23, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, and can work independently in a fast-paced environment while providing quality interaction and communication with our clients.This position is an in office position.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
You will be attending paid classroom training with on the job training (learning by doing).
Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens.
Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

Customer service practices.
Computer navigation of various software application, including but not limited to Google Suite or Microsoft.

Skills in:

Professional written and verbal communication.
Customer friendly, empathetic and patient.
Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.

Ability to:

Evaluate and make appropriate decisions (or determinations).
Access, maintain, review and interpret information.
Work independently as well as interacting with others on a team.
Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Selective Preference(s):

The ideal candidate for this position will have:

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jason Hamm at 520-235-1130 or [email protected].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at 520-235-1130 or at [email protected]. Request should be made as early as possible to allow time to arrange the accommodation.

Apply Now

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benefit specialist jobs in safford, az

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Assistant Event Coordinator (Temporary Part-time | Non-Benefit Eligible)

Client Integration Specialist (Pharmacy Benefits)

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DEPARTMENT OF ECONOMIC SECURITY

BENEFITS AND ELIGIBILITY SPECIALIST
(ELIGIBILITY INTERVIEWER)

Division of Benefits and Medical Eligibility (DBME)

Family Assistance Administration (FAA)

333 North 8th Avenue, Safford Arizona 85546

Salary: $18.6159 Hourly

Grade: 18

Closing Date: August 23, 2026

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benefit specialist jobs in safford, az

Assistant Event Coordinator (Temporary Part-time | Non-Benefit Eligible)

Client Integration Specialist (Pharmacy Benefits)

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I want to receive the latest job alert for benefit specialist in safford, az

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DEPARTMENT OF ECONOMIC SECURITY

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) 333 North 8th Avenue, Safford Arizona 85546

Salary: $18.6159 Hourly

Grade: 18

Closing Date: August 23, 2026

BENEFITS AND ELIGIBILITY SPECIALIST
(ELIGIBILITY INTERVIEWER)

Division of Benefits and Medical Eligibility (DBME)

Family Assistance Administration (FAA)

333 North 8th Avenue, Safford Arizona 85546