Top 5 Helpdesk team Jobs in Saginaw, Mi

Helpdesk Coordinator
Yeo & Yeo —Saginaw, MI
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Technology Technician
Vassar Public Schools —Vassar, MI
- From $36,503 a year
- Full-time
- Background check
- School experience
- Google Workspace
- Health insurance
- 401(k)
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Freeland, MI
- $20 - $27 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
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Helpdesk Coordinator

Yeo & Yeo -
Saginaw, MI

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer communication
Operating systems
Computer hardware

Full Job Description

Come grow with us.

Yeo & Yeo Technology is a premier IT solutions provider in Michigan, delivering managed IT and cybersecurity services, knowledge-based technology solutions and full-service systems integration since 1984. For over four decades, we have empowered our clients to enhance efficiency and profitability by proactively managing their IT infrastructure.

We believe our people are our future. We provide a dynamic environment for individuals with the drive to become leaders in the IT industry. At Yeo & Yeo, your career path is a collaborative journey. You will be equipped with comprehensive career development resources, advocacy experiences, and clear choices for advancement. We are committed to supporting your growth into leadership positions and fostering a healthy work-life balance.

By applying today, you are taking the first step toward joining a team of enthusiastic, creative, and intelligent problem-solvers. Together, we work toward a common goal: delivering innovative technology solutions that drive operational efficiency and help businesses achieve their IT objectives.

Position Summary

We are seeking a full-time Scheduler/Coordinator. The Scheduler/Coordinator will be responsible for effectively organizing and scheduling service requests for internal and external clients in a fast-paced environment. This position will enthusiastically provide superior customer service skills while troubleshooting client questions, issues and projects.

Key Responsibilities

Works with customers to solve problems, assist with inquiries, etc.
Accurately logs client and employee service requests within a helpdesk setting
Ability to use call tracking software, maintaining operating procedures
Ability to effectively multi task
Utilize the proper support mechanism in response to service requests
Ability to track the use of Tools and Inventory
Respond to customer inquiries through various forms of communication
Ability to work in a team setting

Qualifications

Minimum of 2 year’s previous experience in customer service
Knowledge of common computer hardware, software applications and operating systems
Excellent verbal and written communication skills
Customer service driven
Ability to work in a fast-paced environment

Leadership

Ability to work through client issues and their impact to business while determining a solution focused resolution
Learn and understand how position is critical to the success of the organization and be willing to accept responsibility and be accountable for own actions

Benefits & Perks

We are committed to investing in our people, both professionally and personally. Our comprehensive benefits and perks package is designed to support your well-being and career growth, and includes:

This is a position in our Saginaw office
Competitive salary and bonus opportunities
Excellent medical, dental, and vision plan options
401(k) plan with company match
Life insurance
Referral programs
Community service opportunities
Dress for your day attire
Fun company events

Apply Now

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helpdesk team jobs in saginaw, mi

Helpdesk Coordinator

Technology Technician

Now Hiring IT and Telecom Field Technicians

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