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operations manager jobs near saginaw mi

Operations Manager

ITG Communications -
Saginaw, MI

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Job Details

Full-time

Qualifications

Customer communication
Outdoor work experience
Company vehicle operation
Driver's License

Full Job Description

Job Description

ITG Communications is hiring for Operations Manager, Saginaw, MI.
The Operations Manager – Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations, coordinating contractors and internal teams, overseeing quality and safety compliance, and ensuring all projects and installations are completed on time and to standard. This role serves as the key operational contact for client communications, progress updates, and issue resolution.

Responsibilities

Oversee all fulfillment operations within assigned markets including aerial, underground, and in-home service activities

Direct and schedule field resources and subcontractors to ensure timely project completion and SLA compliance

Monitor progress against milestones, deployment schedules, and project budgets

Act as the main point of contact for client interactions, project updates, and issue resolution

Enforce quality control measures, safety protocols, and performance standards for all work performed

Evaluate contractor and vendor performance; initiate onboarding or corrective actions as needed

Collaborate with internal leadership to continuously improve field operations, resource planning, and service delivery models

Conduct field audits and support documentation, reporting, and escalation processes

Prepare and deliver performance dashboards and status reports to executive leadership

Key Measures / Key Performance Indicators:

On-time completion and project success rate
Contractor and field team productivity metrics
Compliance with client SLAs and safety protocols
Field quality assurance pass rate and rework reduction
Customer satisfaction and escalation responsiveness
Budget adherence and job costing accuracy
Frequency and quality of reporting and communication

Requirements

Education: Bachelor’s degree in business, engineering, operations, or related field preferred.

Experience:

5+ years of experience in fulfillment, field operations, or project management
At least 3 years in a leadership role within the telecom, utility, or construction sectors
Demonstrated success managing subcontractor relationships and multi-site operations

Exposure:

Field operations in telecom (broadband, internet, voice, video)
Aerial and underground installation standards
Job scheduling, budgeting, vendor oversight, and site audits

Factors critical to success at ITG Communications for this position:

Strong coordination and leadership in dynamic, field-based operations
Client communication and service delivery ownership
Commitment to operational excellence, safety, and quality control

Physical Requirements:

Ability to stand, walk, and sit for extended periods
Ability to climb ladders and work at heights
Ability to stoop, kneel, crouch, bend, and crawl in tight or confined spaces
Ability to lift, carry, and move equipment weighing up to 75 lbs

• Ability to use hands and arms for tool operation, cable installation, and device configuration • Ability to work in various environments including indoors, outdoors, attics, and crawl spaces • Visual and auditory ability to operate safely and troubleshoot equipment

Ability to work in all weather conditions and wear required PPE (Personal Protective Equipment)
Must maintain a valid driver's license and safely operate company vehicles

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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operations manager jobs in saginaw mi

Operations Manager

Military Service - U.S. Air National Guard, Battle Management Operations

Operations Manager

Deployment & Operations Manager

Operations Experience Manager

Parking Operations Account Supervisor (PT) - Saginaw

Operations Manager

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Grain Operations Supervisor

Plant Operations Supervisor

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