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As Divisional Vice President, you will oversee a retail operational team managing the operations at approximately 600 stores. You will lead a team of Regional Vice Presidents. You will drive the financial and operational performance of the Division through a team of Regional Vice Presidents, District Managers and Store Teammates.
Essential Duties & Responsibilities:
- Partner closely with executive team to execute an operational strategy that algins with the vision of the organization to be the leading automotive service and tire dealer in the United States by valuing each and every guest and teammate.
- Drive financial results through relentless execution of Monro’s operational playbook by delivering best in class customer service to each and every guest at our Stores.
- Manage and grow the business, demonstrating an understanding of the marketplace, business drivers and risk, financial metrics and reports and operational opportunities.
- Create an environment of continuous operational improvement by executing on company policies, procedures and initiatives.
- Ensure financial objectives are met and exceeded through ownership of the Division’s profit and loss statement and other financial and operational metrics.
- Provide guidance and leadership to Regional Vice Presidents to achieve or exceed performance targets.
- Monitor and measure execution of key business processes and provide leadership to Regional Vice Presidents on the development of action plans when performance targets are not being achieved.
- Lead the Regional Vice Presidents through effective communications, timely feedback, positive reinforcement, establishing goals, creating development and career plans and continuously stretching performance.
- Recruit, hire, and train operational leadership positions within the Division and oversee the recruiting, hiring and training of teammates down to the Store level.
- Act as a liaison between Regional Vice Presidents, District Managers and Operations on strategy and business recommendations to functional departments within organization such as Human Resources, Finance, Marketing, Merchandising, IT, Risk and Safety and Facilities.
- Create a culture that is focused on providing exceptional customer service at all levels within the field organization.
- Achieve business results through Regional Managers through coaching and accountability.
- Maintain an in-depth knowledge of competitor activity and analyze data to provide recommendations and strategy for acquisitions and growth within the organization.
Minimum Qualifications:
- Bachelor’s degree in business management, finance or related field preferred.
- 10 or more years of successful, relevant business leadership experience in multi-unit retail operations.
- Proven success in leading geographically dispersed teams.
- Proven experience exceeding financial goals through execution of operational procedures.
- Talent oriented individual that is focused on hiring, developing and building high performing teams that have a history of achieving operational goals.
- Strong understanding of Profit and Loss Statements, financial report analytics and ability to translate observations into actions.
- Customer focus with ability to drive, train and mentor teams to deliver exceptional and consistent customer service.
- Strong organization skills managing a variety of functional areas required.
- Analytic and strategic thinking ability.
- Excellent written and oral communication skills.
- Proven ability to develop and influence strategy at the executive level of organization and execute that strategy through effective coaching, accountability and communication through the final output of customer service to our Guests.
- Ability to deal with problems involving several variables in standardized situations.
- Travel within the Region up to 35%.
- Valid driver’s license required.
Monro, Inc.
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.
Under the Monro banner, we are united as ONE TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry.
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.
Destination Monro – Your Career is Here!
Work Location: In person
