Top 33 Hotel general Jobs in Saint Augustine, Fl

Guest Service Representative/ Hotel Front desk
HOMEWOOD SUITES - ST. AUGUSTINE/SAN SEBASTIAN —Saint Augustine, FL
- Weekends as needed
- Computer literacy
- English
- Mid-level
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10d
Houseperson
HOMEWOOD SUITES - ST. AUGUSTINE/SAN SEBASTIAN —Saint Augustine, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
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Guest Service Representative
HOMEWOOD SUITES - ST. AUGUSTINE/SAN SEBASTIAN —Saint Augustine, FL
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
18h
Evening Part-Time Houseperson
HOMEWOOD SUITES - ST. AUGUSTINE/SAN SEBASTIAN —Saint Augustine, FL
- Part-time
- Hotel
- High school diploma or GED
- In-person
Quick Apply
11d
Hotel General Manager
CUSA, LLC —Saint Augustine, FL
- $65,000 - $75,000 a year
- Full-time
- Bar
- Hotel
- Front desk
Quick Apply
7d
General Manager
Jalaram Hotels Inc. —Saint Augustine, FL
- $65,000 - $120,000 a year
- Full-time
- OSHA
- 5 years
- Hotel
- Health insurance
- Paid time off
Quick Apply
3d
Room Attendant/Housekeeper
La Fiesta Ocean Inn & Suites —Saint Augustine, FL
- Part-time
- In person
- Background check
- Hotel
- In-person
- Paid holidays
- Flexible schedule
Quick Apply
Maintenance Helper
Fairfield Inn & Suites St. Augustine I-95 —Saint Augustine, FL
- Part-time
- Computer literacy
- Hotel
- Ability to lift 50 pounds
- Disability insurance
- Dental insurance
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Guest Service Agent Doubletree by Hilton St. Augustine $16.00/HR
DoubleTree St. Augustine Hotel Historic District —Saint Augustine, FL
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Night Auditor
Holiday Inn Express & Suites —Saint Augustine, FL
- From $16 an hour
- 8 hour shift
- Hospitality
- Microsoft Excel
- Management
- Health savings account
- Health insurance
Quick Apply
12d
Hotel Executive Housekeeper
AC By Marriott —Saint Augustine, FL
- Full-time
- Background check
- 18 years or older
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
2h
Housekeeping Supervisor
Hilton Garden Inn St. Augustine —Saint Augustine, FL
- $17 an hour
- Weekends as needed
- Inventory management
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Hotel Food & Beverage Manager
AC By Marriott —Saint Augustine, FL
- Full-time
- Sales
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
20h
Maintenance Engineer
Home2 Suites St. Augustine —Saint Augustine, FL
- Part-time
- Heavy equipment operation
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
7h
Human Resources Generalist
Marriott International, Inc —Ponte Vedra Beach, FL
- Full-time
4d
Night Auditor
Marriott International, Inc —Ponte Vedra Beach, FL
- Weekends as needed
Houseperson
RESIDENCE INN - JACKSONVILLE SOUTH —Jacksonville, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
Quick Apply
Houseperson
HAMPTON INN & SUITES - JACKSONVILLE SOUTH —Jacksonville, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
Quick Apply
Housekeeper
MCR Hotels —Jacksonville, FL
- $14 - $16 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
Guest Room Supervisor
InTown Suites —Saint Johns, FL
- Full-time
- Customer service
- Mid-level
- Hotel
- Disability insurance
- Health insurance

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Guest Service Representative/ Hotel Front desk

HOMEWOOD SUITES - ST. AUGUSTINE/SAN SEBASTIAN
Saint Augustine, FL

Quick Apply

Job Details

10 days ago

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Answering guest questions
English
Conflict management
Property management systems (PMS)
Computer skills
General management
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

hotel general jobs in saint augustine, fl

Guest Service Representative/ Hotel Front desk

Houseperson

Guest Service Representative

Evening Part-Time Houseperson

Hotel General Manager

General Manager

Room Attendant/Housekeeper

Maintenance Helper

Guest Service Agent Doubletree by Hilton St. Augustine $16.00/HR

Night Auditor

Hotel Executive Housekeeper

Housekeeping Supervisor

Hotel Food & Beverage Manager

Maintenance Engineer

Human Resources Generalist

Night Auditor

Houseperson

Houseperson

Housekeeper

Guest Room Supervisor

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