Top 18 Guest service agent Jobs in Saint Augustine Fl

Front Desk Agent - HGI Ponte Vedra
HGI Ponte Vedra —Ponte Vedra Beach, FL
- From $15 an hour
- Full-time
- Background check
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Home 2 Suites St Augustine —Saint Augustine, FL
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Hilton Garden Inn St. Augustine —Saint Augustine, FL
- $15 an hour
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Hotel Front Desk Agent
AC By Marriott —Saint Augustine, FL
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent Doubletree by Hilton St. Augustine $16.00/HR
DoubleTree St. Augustine Hotel Historic District —Saint Augustine, FL
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Quality Inn & Suites St Augustine Beach Area —Saint Augustine, FL
- $15 - $16 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply
7d
Inbound Phone Sales Agent
Historic Tours of America —Saint Augustine, FL
- $15 - $17 an hour
- Weekends as needed
- Background check
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
21h
Hotel Front Desk Agent and night auditor
Hampton St Augustine Downtown —Saint Augustine, FL
- $15 - $16 an hour
- Part-time
- Bilingual
- Hotel
- Computer skills
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent & Housekeeping Associate
Bliss By The Sea Management, LLC —Saint Augustine, FL
- $16 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Ability to lift 50 pounds
Quick Apply
11d
Front Office Supervisor
Hilton Garden Inn St. Augustine —Saint Augustine, FL
- $17 an hour
- Weekends as needed
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Pyramid Global Hospitality —Palm Coast, FL
- $16 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent Ponte Vedra
Coury Hospitality —Ponte Vedra Beach, FL
- Full-time
- Writing skills
- English
- Office
Quick Apply
14d
Room Reservationist
Hammock Beach Resort —Palm Coast, FL
- $15 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
Quick Apply
Restaurant Reservations Agent
Marriott International, Inc —Ponte Vedra Beach, FL
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
9d

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Front Desk Agent - HGI Ponte Vedra
HGI Ponte Vedra —Ponte Vedra Beach, FL
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
From $15 an hour
Quick Apply
Travel Agent - Ponte Vedra, FL
ACS Auto Club Services, Inc. —Ponte Vedra Beach, FL
Tuition assistance program, professional certification reimbursement program and other professional development opportunities. Quarterly New Hire On-Pace Bonus.
$40,000 - $87,000 a year
5d

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Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
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guest service agent jobs near saint augustine fl

Front Desk Agent - HGI Ponte Vedra

HGI Ponte Vedra -
Ponte Vedra Beach, FL

Quick Apply

Job Details

Full-time
From $15 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Guest reservation booking
Teamwork
Guest relations
Hotel and accommodations guest check-in
Hotel and accommodations guest inquiries
Hotel and accommodations guest check-out
Front desk
Hotel and accommodations guest issue escalation
Hotel and accommodations guest complaints handling
Local attractions guest recommendation

Full Job Description

POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

· Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.

· Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.

· Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.

· Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

· Accommodate room changes expediently.

· Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.

· Acquaint guests with city attractions, community events and nearby areas of interest.

· Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.

· Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.

· Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.

· Responsible for proper key control and other security measures.

· Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.

· Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.

· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

· Properly handle lost and found items.

· Report accidents, injuries, and any unsafe conditions to Management and Maintenance.

· Report all maintenance issues for guest satisfaction.

· Report to work wearing the required uniform and meeting professional grooming standards.

· Maintain confidentiality of all guests and hotel information

· Perform other duties as assigned.

· Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

· Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.

· Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

· Ability to deal with guests when they are angry or upset.

· Professional appearance and demeanor.

· Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.

· Previous cashier experience/ Basic accounting skills.

· Ability to work quickly and thoroughly when under pressure.

· Knowledge of hotel facilities and features.

· Ability to attend to more than one task at a time.

· Ability to maintain excellent attendance and punctuality.

· Knowledge of area and surrounding communities.

EXPERIENCE:

· Customer Service experience preferred.

PHYSICAL DEMANDS:

· Must be able to stand for long periods of time.

· May include crowded office setting or “close quarters”.

· General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 30 – 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Experience:

Front desk: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in saint augustine fl

Front Desk Agent - HGI Ponte Vedra

Guest Service Agent

Front Desk Agent

Hotel Front Desk Agent

Guest Service Agent Doubletree by Hilton St. Augustine $16.00/HR

Guest Service Agent

Inbound Phone Sales Agent

Hotel Front Desk Agent and night auditor

Front Desk Agent & Housekeeping Associate

Front Office Supervisor

Front Desk Agent

Front Desk Agent Ponte Vedra

Room Reservationist

Restaurant Reservations Agent

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