Top 23 Service desk support manager Jobs in Saint Clair, Mi

Service Desk Support Manager
Trusted Fraternal Life —Port Huron, MI
- 7 years
- Experience equivalent to degree accepted
- In-person
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Human Resource Generalist
US Farathane —Port Huron, MI
- 5 years
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
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Talent Acquisition Partner - Hybrid
The Pond Guy —Armada, MI
- Full-time
- Hybrid work
- Background check
- Research
- Office
- Paid holidays
- Disability insurance
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Live In-Lodge Manager
Anchor Inn Lodge —East China, MI
- $500 a week
- Full-time
- Mid-level
- Hotel
- Supervising experience
- Paid training
- Paid time off
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3d
Front Office Coordinator - Chesterfield, MI
Athletico Physical Therapy —Chesterfield, MI
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
5h
Store Manager
Ross Stores —Chesterfield, MI
- Weekends as needed
- 5 years
- Merchandising
- English
Assistant Store Manager
Ross Stores —Chesterfield, MI
- Weekends as needed
- Merchandising
- Sanitation
- English
Audit Senior
UHY LLP —Port Huron, MI
- Full-time
- CPA
- Research
- Office
- Health insurance
- Dental insurance
Tire Service Technician
Discount Tire —Fort Gratiot Township, MI
- $17 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- Paid training
- Tuition reimbursement
Commercial Lines Account Manager, Middle Market
World Insurance Associates LLC —Clinton Township, MI
- $77,600 - $97,000 a year
- Full-time
- Mid-level
- Office
- 3 years
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3d
Senior Mechanical Engineer
The Pond Guy —Armada, MI
- Full-time
- Background check
- 5 years
- Engineering
- Paid holidays
- Disability insurance
Quick Apply
Oral Surgeon Opening
Specialty1 Partners —Chesterfield, MI
- Dental office
- Surgery
- US work authorization
Quick Apply

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IT Specialist/Desktop Support
Connection —Detroit, MI
Serve as the primary point of contact for end-user technical support requests. Escalate complex technical issues when appropriate and maintain thorough…
$39 an hour
Help Desk Representative
Quin Richmond Plumbing Service —Detroit, MI
Familiarity with help desk systems and ticket management tools for tracking user requests and incident resolution.
$22.77 - $33.00 an hour
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5d

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Career Advancement Instructor
Godman Guild Association —Columbus, OH
Valid driver license and proof of insurance preferred. Clearly communicate program expectations, schedules, content, and benefits to prospective participants,…
From $55,000 a year
Quick Apply
8d
Program Manager - Youth and Young Adult Workforce Development
Godman Guild Association —Columbus, OH
Valid driver’s license, proof of insurance, and reliable transportation required. Ability to facilitate activities and supervise youth in a variety of…
$50,000 - $55,000 a year
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8d

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Service Desk Support Manager

Trusted Fraternal Life -
Port Huron, MI

Quick Apply

Job Details

Qualifications

Vendor relationship building
Computer hardware

Full Job Description

Service Desk Support Manager

Role Summary

The Service Desk Support Manager oversees the technical support team that provides assistance to employees or sales agents facing issues with hardware, software or other computer-related services. This role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction.

The Service Desk Support Manager is responsible delivering high-quality support to business partners and clients, both in person and remotely. This role requires an in-depth understanding of computer hardware and software, enabling the diagnosis and resolution of more complex technical issues. This role may also be responsible for providing in-depth training, managing system configurations, performing system upgrades, and assisting with IT infrastructure maintenance. The Service Desk Support Manager ensures that all technical issues are addressed promptly and efficiently, ensuring minimal disruption to business operations.

Responsibilities

Facilitates change management discussions.
Oversees the Support Technician team by managing workloads, monitoring performance, providing coaching and feedback, and ensuring service levels and quality standards are met.
Implements service desk policies, procedures, and best practices.
Assists with managing relationships with vendors for software or hardware support.
Monitoring and reporting on service desk performance metrics
Audits service desk tickets to ensure adherence to standards.
Responds to and manages more complex client support queries, troubleshooting hardware, software, and network-related issues.
Provides expert-level support in person, over the phone, or via remote access, with an emphasis on resolving issues in a timely manner.
Diagnoses and troubleshoots issues with computer software, peripherals, hardware, and network systems.
Utilizes diagnostic tools and troubleshooting techniques to identify the root causes of issues, including system crashes and connectivity problems.
Provides problem-solving support and guides clients through in-depth technical solutions.
Delivers training on advanced technical topics, including system configuration, software updates, and efficient usage of IT resources.
Installs, configures, and upgrades hardware and software systems to maintain optimal performance.
Collaborates with other IT teams to escalate unresolved or high-priority issues.
Completes support tickets, ensuring issues are tracked, documented, and resolved within set timeframes.
Develops and maintains documentation for troubleshooting procedures, software installations, and system configurations.
Participates in continuous improvement efforts to streamline support processes and enhance user experience.
Other duties as assigned.

Qualifications & Skills

Post-Secondary Degree in Information Systems or equivalent experience in related field.
7+ years working in information technology operations is preferred.
Experience with managing IT service desk operations is preferred.
Working knowledge of and hands-on experience with IT Asset Management (ITAM), IT Service Management (ITSM), and IT Infrastructure Library (ITIL) frameworks, including the application of best practices to support service delivery, incident management, and continuous improvement initiatives.
Analytical and problem-solving skills; ability to troubleshoot computer problems.
Self-starter with excellent teamwork skills and an innate sense of urgency.
Proficient in service desk software, remote access tools, and ITSM platforms.
Exceptional analytical and problem-solving abilities, with experience handling complex technical issues.
Ability to work under pressure and manage multiple priorities, ensuring timely resolution of client requests.
Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.

About Trusted Fraternal Life

Trusted Fraternal Life’s purpose is to serve communities, provide financial security, and enhance quality of Life. Its vision is to be the innovative leader in fraternal partnerships and consolidation, while growing existing business, and engaging more people to enjoy financially secure, purposeful lives. Created in March 2024 by Trusted Fraternal Life, Trusted Fraternal Life is committed to building the NextGen fraternal benefit society. The organization’s financial strength rating was upgraded to an A with a stable outlook in 2024 by the Kroll Bond Rating Agency and it has been recognized as a Top Workplace eleven years in a row. The Trusted Fraternal Life family of brands includes Trusted Fraternal Life, Degree of Honor, Woman’s Life and Catholic United Financial.

Our Mission...

Trusted Fraternal Life's purpose is to facilitate consolidation in the fraternal sector, while preserving unique identities and traditions, and achieving the necessary scale to be relevant, to compete, and to grow.

Our vision is to be an innovative leader in fraternal partnerships, while growing our existing business and engaging more people to enjoy financially secure, purposeful lives.

Trusted Fraternal Life serves as the cornerstone to a family of fraternal brands. We celebrate the unique missions and traditions that each brand brings to the family, while providing financial strength, advanced technology, and additional products to the brands of Trusted Fraternal Life

Quick Apply

Refine Your Search

service desk support manager jobs in saint clair, mi

Service Desk Support Manager

Human Resource Generalist

Talent Acquisition Partner - Hybrid

Live In-Lodge Manager

Front Office Coordinator - Chesterfield, MI

Store Manager

Assistant Store Manager

Audit Senior

Tire Service Technician

Commercial Lines Account Manager, Middle Market

Senior Mechanical Engineer

Oral Surgeon Opening

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