Top 232 Patient services representative Jobs in Saint Francis, Wi

Patient Service Representative (PSR) - Endocrinology Clinic
Advocate Aurora Health —Milwaukee, WI
- $19.80 - $29.70 an hour
- 8 hour shift
- Computer literacy
- No experience needed
- High school diploma or GED
2d
Healthcare Customer Service Representative (WI)
Healthcare Business Services Inc. —Milwaukee, WI
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
14d
PATIENT ACCESS SERVICE REP, FH - CLINIC-REHAB MEDICINE
Froedtert Health —Milwaukee, WI
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Disability insurance
Client Services Representative
Baker Tilly Vantagen, LLC —Oak Creek, WI
- $15.97 - $41.00 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
1d
PATIENT ACCESS SERVICE REP, FH - NEUROSCIENCES CLINIC
Froedtert Health —Milwaukee, WI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Disability insurance
PATIENT ACCESS SERVICE REP, FH - CLINIC-DOM-RHEUMATOLOGY
Froedtert Health —Milwaukee, WI
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Disability insurance
Scheduling Specialist
RAYUS Radiology —Oak Creek, WI
- Weekends as needed
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
3d
CANCER CENTER SCHEDULER, FH - CANCER CENTER CLINIC
Froedtert Health —Milwaukee, WI
- Full-time
- Microsoft Excel
- No experience needed
- High school diploma or GED
- Continuing education credits
- Disability insurance
Scheduling Registration Representative
Children's Wisconsin —West Allis, WI
- Full-time
- High school diploma or GED
- Children
- Organizational skills
2d
Clinic Secretary
Children's Wisconsin —Milwaukee, WI
- Full-time
- High school diploma or GED
- Clinic
- Children
CANCER CENTER SCHEDULER, FH - CLINIC- BREAST CARE
Froedtert Health —Milwaukee, WI
- Full-time
- Microsoft Excel
- No experience needed
- High school diploma or GED
- Continuing education credits
- Disability insurance
Clinic Service Representative - Mayfair
Children's Wisconsin —Wauwatosa, WI
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
Patient Service Representative
GI Associates LLC —Milwaukee, WI
- No weekends
- Private practice
- Vital signs
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
9d
Client Services Representative (Temporary)
Baker Tilly Vantagen, LLC —Oak Creek, WI
- $15.97 - $41.00 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Associate's degree
Quick Apply
1d
Patient Access Representative I - Emergency Department (Casual)
Children's Wisconsin —Milwaukee, WI
- Part-time
- Word processing
- Computer literacy
- Windows
Patient Coordinator
Aspen Dental —West Allis, WI
- $19 - $20 an hour
- Full-time
- 18 years or older
- Dental office
- High school diploma or GED
- Health insurance
- Dental insurance
PATIENT ACCESS SVC REP FLOAT
Froedtert Health —Milwaukee, WI
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Disability insurance
PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - LINCOLN
Froedtert Health —West Allis, WI
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Continuing education credits
- Disability insurance
Urgent Care Registration Rep
Children's Wisconsin —Milwaukee, WI
- Part-time
- BLS Certification
- Urgent Care
- HIPAA
IMAGING ASSISTANT, FCP - DTS RADIOLOGY
Froedtert Health —Oak Creek, WI
- 12 hour shift
- Anatomy knowledge
- Patient monitoring
- Hospital
- Continuing education credits
- Disability insurance
14d

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Patient Service Representative (PSR) - Endocrinology Clinic

Advocate Aurora Health -
Milwaukee, WI

Apply Now

Job Details

Part-time
$19.80 - $29.70 an hour
2 days ago

Qualifications

Collaborate with healthcare professionals
Health insurance co-pays
Patient question and concern management
Phone communication
Computer literacy
Health insurance customer support
Processing cash transactions
Patient advocacy
Patient complaint handling
High school diploma or GED
Telephone systems
Productivity software
Clinical confidentiality policies
Technical Proficiency
Patient collections management

Full Job Description

Major Responsibilities:

Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.

Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.

Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as required.

May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.

Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.

Monitors and works assigned electronic health record work queues, following the department’s approved process.

May assist department leadership with orientation and training.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

High School Diploma or GED.

Experience Required:

None Required.

Knowledge, Skills & Abilities Required:

Demonstrate the Advocate Health purpose, values and behaviors.

Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.

Strong attention to detail and accuracy.

Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.

Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.

Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.

Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.

Interact with physicians and their staff to resolve issues related to the patient care.

Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.

Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.

Ability to handle sensitive and confidential information according to internal policies.

Excellent organizational skills.

Demonstrated ability to effectively act as a resource to other teammates.

Physical Requirements and Working Conditions:

This position may require travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.

Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.

Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.

Must be able to push/pull up to 50 lbs. with assistance.

Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.

Must be able to use hands with fine motor skills for keyboard data entry.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Apply Now

Refine Your Search

patient services representative jobs in saint francis, wi

Patient Service Representative (PSR) - Endocrinology Clinic

Healthcare Customer Service Representative (WI)

PATIENT ACCESS SERVICE REP, FH - CLINIC-REHAB MEDICINE

Client Services Representative

PATIENT ACCESS SERVICE REP, FH - NEUROSCIENCES CLINIC

PATIENT ACCESS SERVICE REP, FH - CLINIC-DOM-RHEUMATOLOGY

Scheduling Specialist

CANCER CENTER SCHEDULER, FH - CANCER CENTER CLINIC

Scheduling Registration Representative

Clinic Secretary

CANCER CENTER SCHEDULER, FH - CLINIC- BREAST CARE

Clinic Service Representative - Mayfair

Patient Service Representative

Client Services Representative (Temporary)

Patient Access Representative I - Emergency Department (Casual)

Patient Coordinator

PATIENT ACCESS SVC REP FLOAT

PATIENT ACCESS SERVICE REP, FCP - PATIENT CARE GENERAL - LINCOLN

Urgent Care Registration Rep

IMAGING ASSISTANT, FCP - DTS RADIOLOGY

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