Location: St. George, UT 84770
Department: Family Services
Schedule: Full-Time | Rotating On-Call Schedule
The Family Services – Admission & Case Coordinator plays an important role in helping families navigate their first steps into care and ensuring a smooth, supportive experience throughout treatment.
As a member of the Family Services Team, this position serves as an important connection between families, admissions, and the treatment team. The role combines admissions coordination, family communication, case support, and continuity of care.
We are looking for someone who is organized, responsive, compassionate, and able to confidently manage competing priorities while creating an exceptional experience for clients and families.
- Review incoming referrals and coordinate the admission process from initial inquiry through arrival.
- Serve as a consistent point of communication and support for families throughout the admission and treatment process.
- Communicate with families, referral sources, providers, and internal departments to ensure timely and appropriate admissions.
- Help families understand what to expect before, during, and after admission.
- Coordinate case-related needs throughout treatment and support continuity of care.
- Assist with discharge planning, follow-up coordination, and communication with outside providers as appropriate.
- Maintain accurate and timely documentation and patient records.
- Ensure admission and case coordination processes meet organizational and regulatory requirements.
- Collaborate closely with clinical, medical, nursing, utilization review, and operations teams.
- Identify barriers or delays and proactively work toward solutions.
- Participate in treatment and team meetings as appropriate.
- Help continuously improve the client and family experience.
- Share responsibility for admissions coverage through a planned rotating on-call schedule.
Because families may need access to care outside traditional business hours, members of the Family Services Team participate in a shared, rotating admissions on-call schedule.
On-call responsibility is intentionally built into the position's overall compensation and scheduling structure rather than treated as an unexpected additional responsibility.
To support work-life balance:
- On-call weeks are scheduled and rotated in advance among qualified team members.
- The regular work schedule includes planned days off and flexibility to help balance on-call responsibilities.
- Team members are not expected to be continuously onsite while on call; the role primarily requires appropriate availability and responsiveness when an admissions need arises.
- Leadership works to distribute on-call responsibility equitably and protect scheduled time off whenever possible.
- Clear escalation processes and leadership support are available when additional assistance is needed.
Our goal is to provide families with excellent access to care while maintaining a sustainable, predictable schedule for our team.
- Bachelor's degree in healthcare administration, behavioral health, social services, business, or a related field preferred.
- Experience in healthcare coordination, admissions, behavioral health, case management, customer service, or a related role preferred.
- Strong interpersonal and relationship-building skills.
- Excellent written and verbal communication.
- Strong organization and time-management abilities.
- Ability to prioritize and make sound decisions in a fast-moving environment.
- Comfortable working independently while remaining highly collaborative.
- Knowledge of healthcare documentation, confidentiality, and regulatory requirements preferred.
- Ability to remain composed and professional when supporting families experiencing stressful or urgent situations.
You may be a great fit if you are:
Proactive. You notice what needs to happen and move it forward.
Organized. You can manage multiple families, deadlines, and details without losing the human connection.
Calm under pressure. You can respond thoughtfully when circumstances change quickly.
Warm and confident. Families feel supported by you, and colleagues know they can rely on you.
Accountable. You take ownership rather than waiting for someone else to solve the problem.
Flexible. Behavioral healthcare does not always happen according to a perfect schedule, and you can adapt while maintaining healthy boundaries.
Mission-driven. You genuinely care about helping adolescents and families during difficult moments.
- Meaningful work. You'll be part of a mission-driven team helping teens and families find safety, stability, and hope.
- Built-in schedule flexibility. The rotating on-call structure is planned in advance and balanced with scheduled time off.
- Variety and autonomy. You'll communicate with families, solve problems, coordinate across departments, and have meaningful ownership of your work.
- A collaborative team. You'll work closely with clinical, medical, nursing, admissions, and operational leaders rather than working in a silo.
- Leadership that values ideas. We want people who identify opportunities, recommend solutions, and help us continuously improve.
- Professional growth. You'll gain broad experience across behavioral healthcare admissions, case coordination, family communication, and interdisciplinary treatment.
- Competitive total compensation. Compensation is structured with the responsibilities and rotating on-call expectations of the position in mind, along with benefits and paid time off.
Most importantly, you'll go home knowing your work helped a family access and navigate care during a time when they needed it most.
