Top 557 Guest experience manager Jobs in Saint Helena, Ca

Guest Services Associate
Long Meadow Ranch —Saint Helena, CA
- $24 - $26 an hour
- 8 hour shift
- Background check
- Ability to walk for extended periods
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Harvest Inn —Saint Helena, CA
- $33 - $37 an hour
- Full-time
- Background check
- Hospitality
- 7 years
- Paid training
- Health insurance
Quick Apply
Director of Guest Services
Solage —Calistoga, CA
- $110,000 - $120,000 a year
- Weekends as needed
- Residential
- 3 years
- Senior level
Quick Apply
Assistant Guest Experience Manager
The Estate Yountville —Yountville, CA
- $62,400 - $72,800 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Assistant Hospitality Manager - Beringer
Treasury Wine Estates —Saint Helena, CA
- $69,000 - $80,500 a year
- Weekends as needed
- Inventory management
- Mid-level
- Retail management
- Wellness program
- Paid parental leave
Hospitality & Events Manager
The Napa Valley Reserve —Saint Helena, CA
- $85,000 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
Banquet Server
Harvest Inn —Saint Helena, CA
- $28 an hour
- Part-time
- Background check
- Hotel
- US work authorization
- Employee discount
- Flexible schedule
Quick Apply
5d
Events Manager
Joseph Phelps —Saint Helena, CA
- $85,000 - $95,000 a year
- Weekends as needed
- Spanish
- Inventory management
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
General Manager
Elsewhere Wine Bar & Lounge —Saint Helena, CA
- $145,000 - $155,000 a year
- Weekends as needed
- Bar
- Computer literacy
- Bachelor of Science
- Health insurance
- Paid time off
Quick Apply
Assistant Tasting Room Manager
C. Mondavi & Family —Saint Helena, CA
- Weekends as needed
- Bar
- Computer literacy
- Mid-level
General Manager
Auberge du Soleil —Rutherford, CA
- $300,000 - $325,000 a year
- Full-time
- Residential
- Hotel
- Recruiting
- Health insurance
Quick Apply
Massage Therapist- must have 3 years experience
Mayacama Golf Club —Santa Rosa, CA
- $18.21 an hour
- Part-time
- Mid-level
- 3 years
- US work authorization
- Free parking
- Paid holidays
Quick Apply
13d
Maintenance Technician
Yocha Dehe Wintun Nation —Brooks, CA
- $30.68 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Line Cook (Part-Time)| Dr. Wilkinson's Backyard Resort & Mineral Springs | Calistoga, CA
PM Hospitality Strategies, Inc. —Calistoga, CA
- $21 - $23 an hour
- Part-time
- Restaurant
- Entry level
- Resort
- Paid parental leave
- Paid holidays
Quick Apply
Kitchen Manager
Sol Food Restaurant —Petaluma, CA
- $85,000 - $120,000 a year
- Full-time
- 5 years
- Fast casual restaurant
- 3 years
- Paid training
- Health insurance
Quick Apply
Maintenance Manager at Sonoma Pizza Co.
Sonoma Pizza Co. —Forestville, CA
- $26 - $30 an hour
- Part-time
- Clean driving record
- Computer literacy
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
23h
Chief Engineer
Hampton Inn and Suites Napa —Napa, CA
- $72,000 - $75,000 a year
- Full-time
- Carpentry
- Background check
- Customer service
- Health savings account
- Paid holidays
Quick Apply
4d
Sushi Chef
Boathouse Asian Eatery —Rohnert Park, CA
- $19 - $25 an hour
- Part-time
- Background check
- Bar
- 18 years or older
- Health insurance
- Dental insurance
Quick Apply
Occupancy Coordinator I (Rohlffs Manor II and III 1214 and 1215)
EAH INC. —Napa, CA
- Online Application
- Microsoft Word
- Background check
- 18 years or older
- Wellness program
- 403(b) matching
Quick Apply
3d
Store Visual Merchandiser
Stoneledge Furniture, LLC —Rohnert Park, CA
- $21 - $24 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Profit sharing
- Paid holidays

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Guest Services Associate

Long Meadow Ranch -
Saint Helena, CA

Quick Apply

Job Details

Full-time
$24 - $26 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Retirement plan

Qualifications

Computer operation
Google Docs
Stress management
Phone communication
Spreadsheets
Managing clients in a customer support role
Attention to detail
Cleaning
Computer skills
Manual handling

Full Job Description

Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch.

LMR is looking for a professional and enthusiastic Guest Services Associate to elevate our customer experience. This unique role bridges the gap between digital hospitality and face-to-face service. Reporting to the Customer Success Manager, your primary focus will be managing customer inquiries and facilitating reservations via phone and email from Saturday through Monday. If you are a natural brand ambassador who thrives on providing superior service in multiple environments, we want to hear from you.

Essential Duties and Responsibilities

Handle all incoming inquiries and communications with guests and booking reservations, including restaurant, hospitality, and events
Respond to guest issues in a professional and timely manner
Provide quality customer service and timely follow-up to guests on all issues and questions in phone and email
Relay messages from guests or reservation notes to managers and staff
Support other departments with inbound inquiries in times of peak demand, including the private events department
Contact guests to confirm reservations, collect information on dietary restrictions or special occasions and propose opportunities for other LMR experiences
Assist in the upload of all gift card from Toast to Commerce7
Assist in tracking down all receipt inquires for tasting room and restaurant
Assist in scheduling and managing the housing cleaning schedules for Chef’s cabin and Bunkhouse as well as any updates that need to be made
Assist in confirming all cabin stays and ensuring high quality of service-stay for our guests, also make sure to communicate with the guest as they will be the point of contact
Assist in reaching out to all 3 star reviews that we receive via Sevenrooms only
Assist with any wine club projects and ensure we are providing quality service and accurate information to our club members
Perform additional duties and responsibilities as assigned

Seasonal Duties and Responsibilities

In addition to core Guest Services functions, this role provides seasonal, front-of-house support to Farmstead restaurant, primarily as a Seater.

Warmly and graciously greet all guests upon arrival and departure, ensuring they feel welcomed
Assess guests' needs while always maintaining a professional and courteous attitude, especially when confronted with difficult guests
Manage a challenging reservation book that consists of a high percentage of both reservations and walk-in traffic
Greet guests and seat them at tables or in waiting areas, ensuring an efficient flow of seating
Provide guests with menus and inform patrons of establishment specialties and features
Maintain communication with kitchen staff, management, and servers to ensure that dining details are handled smoothly and customers' concerns are addressed promptly
Inspect dining and serving areas to ensure cleanliness and proper setup
Assist with maintaining a clean and organized front-of-house area

Education, Experience and Required Skills

1+ years of hospitality industry experience, ideally including work experience in hotels, restaurants, resorts, customer service, and special events
Experience in a customer service call center with high volume
Experience with Excel and Google docs
Experience with SevenRooms a plus
Customer service experience with a genuine desire to provide exceptional service
Must have sharp attention to detail with good oral and written communication skills
Able to work in a team environment as well as operate independently
Must have a professional and pleasant phone manner at all times
Must be able to speak on the phone for long periods of time
Must be able to have a flexible schedule working weekends and holidays
Experience in direct-to-consumer sales a plus
Passion for wine and food
A pre-employment background check is required

Physical Demands and Work Environment

Ability to lift 40+ pounds
Must be able to sit and work at a computer for long periods of time
Ability to stand and walk for long periods of time
Ability to remain calm under pressure and deal with unexpected situations
Must be able to lift, balance, and carry plates of food
Must be able to bend or twist the body
Must be able to occasionally stoop, kneel, crouch or crawl

Compensation and Benefits

This is a full-time, hourly position
The Company reasonably expects to pay in the range of $24 to $26 an hour for this position. The Seater position will pay $16.90 plus tips, typically averaging up to $25 or more. Of course, this is depending on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, and business or organizational needs. This wage range may be modified in the future.
Benefits including medical/dental insurance, paid vacation and 401(k)

Apply online:

http://www.longmeadowranch.com/careers

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you need another method to apply please call 707-965-4508

Pay: $24.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance

Shift:

8 hour shift
Day shift

Application Question(s):

Are you available to work Saturday - Monday?
Please list the days you are available to work?

Experience:

Guest Services: 1 year (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in saint helena, ca

Guest Services Associate

Restaurant Manager

Director of Guest Services

Assistant Guest Experience Manager

Assistant Hospitality Manager - Beringer

Hospitality & Events Manager

Banquet Server

Events Manager

General Manager

Assistant Tasting Room Manager

General Manager

Massage Therapist- must have 3 years experience

Maintenance Technician

Line Cook (Part-Time)| Dr. Wilkinson's Backyard Resort & Mineral Springs | Calistoga, CA

Kitchen Manager

Maintenance Manager at Sonoma Pizza Co.

Chief Engineer

Sushi Chef

Occupancy Coordinator I (Rohlffs Manor II and III 1214 and 1215)

Store Visual Merchandiser

I want to receive the latest job alert for guest experience manager in saint helena, ca

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