Top 13 Spa concierge Jobs in Saint Helena, Ca

Spa Concierge
Boardwalk IG Management LLC —Yountville, CA
- $21 an hour
- Weekends as needed
- Inventory management
- High school diploma or GED
- Math
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Spa Concierge
Napa Spa —Napa, CA
- $22 - $24 an hour
- Part-time
- Google Workspace
- 11+ years
- English
- Paid holidays
- Disability insurance
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Spa - Spa Concierge PT
TMR Operations, LLC —Napa, CA
- $18 an hour
- Part-time
- CPR Certification
- Merchandising
- Basic math
Estate Host Concierge
Meadowood Napa Valley —Saint Helena, CA
- $26 - $29 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Ability to walk for extended periods
- Health savings account
- Paid holidays
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4d
Concierge
Four Seasons —Calistoga, CA
- $28.88 an hour
- Full-time
- Research
- US work authorization
- Military encouraged
- Health insurance
- Dental insurance
7d
Spa Concierge - PT
TMR Operations, LLC —Napa, CA
- $18 an hour
- Part-time
- Basic math
- Hotel
- Computer skills
1d
SPA Concierge Full Time
TMR Operations, LLC —Napa, CA
- $18 an hour
- Weekends as needed
- Basic math
- Hotel
- Computer skills
1d
Senior Estate Host Concierge
Meadowood Napa Valley —Saint Helena, CA
- $30 - $35 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Ability to walk for extended periods
- Health savings account
- Paid holidays
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4d
Itinerary Designer/Concierge
Solage —Calistoga, CA
- $25 an hour
- Full-time
- Mid-level
- Residential
- Communication skills
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Spa Experience Coordinator
FAIRMONT —Sonoma, CA
- $27 an hour
- Full-time
- High school
- Mid-level
- US work authorization
- Health insurance
- 401(k) matching
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Guest Experience Coordinator
Boardwalk IG Management LLC —Yountville, CA
- $20 - $23 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Concierge Agent Front Desk
Farmhouse Inn Company LLC —Forestville, CA
- $21 - $25 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Basic math
Quick Apply
Front Office Manager
MacArthur Place —Sonoma, CA
- $78,000 - $92,000 a year
- Weekends as needed
- 5 years
- Cash register
- Supervising experience
Quick Apply

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Spa Concierge
Boardwalk IG Management LLC —Yountville, CA
Maintain a clean, organized, fully stocked, and presentation-ready front desk and reception area. Provide spa tours and orient guests to locker rooms,…
$21 an hour
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Spa Concierge
Napa Spa —Napa, CA
This includes but is not limited to greeting and checking in guests, scheduling guests, working with Spa Providers, and ensuring spa cleanliness and orderliness…
$22 - $24 an hour
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Wellness Guide.
Panacea Luxury Spa Boutique —Columbus, OH
Our Wellness Guides run the front desk, oversee the retail boutique, and assist clients with everything they need to have an exceptional and relaxing experience…
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spa concierge jobs near saint helena, ca

Spa Concierge

Boardwalk IG Management LLC
Yountville, CA

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Job Details

$21 an hour

Qualifications

Customer communication
High school diploma or GED
Math
Productivity software

Full Job Description

SPA CONCIERGE

Yountville, CA

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY:

The Spa Concierge is responsible for delivering an exceptional guest experience from initial contact through departure. This role manages reservations, guest arrival and departure processes, retail transactions, and personalized service coordination.

Reporting to the Spa Supervisor, with oversight from the Spa Director, the Spa Concierge ensures every guest interaction reflects Estate Yountville’s commitment to refined hospitality, efficiency, and attention to detail.

ESSENTIAL JOB RESPONSIBILITIES:

Greet and welcome guests with professionalism and warmth, anticipating needs and personalizing each interaction.
Efficiently schedule, modify, and confirm reservations using Book4Time software.
Maintain accurate and detailed guest profiles, preferences, and visit history.
Conduct thorough consultations to understand guest expectations and coordinate services accordingly.
Facilitate smooth check-in and check-out procedures, ensuring accuracy and efficiency.
Process payments accurately, including cash, credit cards, gift certificates, and package redemptions.
Maintain fiscal responsibility and accountability of assigned cashier bank.
Support retail operations, including product knowledge, presentation standards, inventory awareness, and achievement of sales goals.
Educate guests on spa services, enhancements, memberships, promotions, and property offerings.
Provide spa tours and orient guests to locker rooms, relaxation areas, and spa amenities.
Liaise between guests, service providers, Spa Attendants, and the Spa Supervisor to ensure seamless communication.
Read and update communication logs prior to each shift and pass vital information to the next shift.
Maintain a clean, organized, fully stocked, and presentation-ready front desk and reception area.
Support group bookings and special events as assigned.
Assist Spa Attendants as needed to ensure guest satisfaction and facility presentation.
Follow all safety procedures and report maintenance needs promptly.
Attend all scheduled trainings and team meetings.
Perform additional duties as assigned to support spa operations.

SERVICE STANDARDS

Uphold Estate Yountville’s luxury service standards and Forbes expectations in every guest interaction.
Maintain a polished, professional appearance consistent with resort standards.
Deliver personalized service with attention to detail and strong communication skills.
Reinforce reservation accuracy, timing standards, and guest confidentiality.
Support performance metrics including retail sales and guest satisfaction scores.
Maintain composure, graciousness, and efficiency in high-volume or high-pressure situations.
Foster a cooperative and respectful team environment aligned with Estate values.
Support sustainability initiatives and brand standards across all guest touchpoints.

REQUIRED QUALIFICATIONS:

High school diploma or equivalent required.
1–2 years of luxury hospitality, spa, or customer service experience preferred.
Proficiency with Book4Time software preferred; strong computer skills required (Microsoft Office, email systems).
Excellent written and verbal communication skills.
Strong organizational skills with the ability to prioritize multiple tasks.
Strong mathematical skills for accurate financial transactions.
Ability to work independently while following direction from the Spa Supervisor.
Ability to multitask and maintain professionalism under pressure.
Availability to work nights, weekends, and holidays as required.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Ability to stand for extended periods.
Ability to lift and move retail products or supplies up to 25 pounds.
Comfortable working in an environment infused with essential oils and treatment aromas.
Ability to maintain focus and professionalism in a fast-paced hospitality environment.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/

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spa concierge jobs in saint helena, ca

Spa Concierge

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Spa - Spa Concierge PT

Estate Host Concierge

Concierge

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SPA Concierge Full Time

Senior Estate Host Concierge

Itinerary Designer/Concierge

Spa Experience Coordinator

Guest Experience Coordinator

Concierge Agent Front Desk

Front Office Manager

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