Top 542 Customer service representative Jobs in Saint Johns Fl

Customer Service Specialist
Genesee & Wyoming Railroad Services Inc. —Jacksonville, FL
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
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Remote Client Agent – Work From Home | Training Provided
The Gainey Agency —Jacksonville, FL
- Remote
- Sales
- Customer service
- Computer literacy
- Opportunities for advancement
- Flexible schedule
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Customer Success Specialist
SonderMind —Jacksonville, FL
- $21.64 an hour
- Full-time
- Hybrid work
- Research
- Travel
- Communication skills
- Commuter assistance
- Paid parental leave
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2d
Customer Payment Specialist
Ally Financial —Jacksonville, FL
- $47,840 - $54,080 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid parental leave
- Health savings account
4d
Customer Service Representative
Venture Coast Marketing Inc —Jacksonville, FL
- $23.88 - $28.76 an hour
- Full-time
- Office
- Organizational skills
- In-person
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9d
Customer Service Representative (Florida)
Northwell Health —Jacksonville, FL
- $34,819.98 - $51,949.95 a year
- HIPAA
- High school diploma or GED
- 1 year
Client Success Representative (Remote)
Demand.com —Jacksonville, FL
- Remote
- Mid-level
- Communication skills
- Time management
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Client Services Representative 1
Johnson Controls —Jacksonville, FL
- $23 - $30 an hour
- Full-time
- Oracle
- Mid-level
- Organizational skills
Customer Service Representative
Graybar Electric Company, Inc. —Jacksonville, FL
- From $21 an hour
- Full-time
- Associate's degree
- 2 years
- Communication skills
- Profit sharing
- Paid holidays
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Pharmacy Tech Support / Call Center Rep (Remote Work from Home)
IQVIA —Jacksonville, FL
- $18 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Work from home
Customer Service Representative - State Farm Agent Team Member
Kim Lego - State Farm Agent —Jacksonville, FL
- $48,000 - $55,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- 401(k)
- Paid time off
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Customer Service Representative
Amerihealth Caritas —Jacksonville, FL
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
4d
Customer Service Representative - Property Management
Invitation Homes —Jacksonville, FL
- $17.90 - $31.03 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
6d
Customer Care Specialist I
City of Jacksonville Beach —Jacksonville, FL
- Full-time
- Basic math
- Residential
- Administrative experience
- Wellness program
- Health insurance
9d
Customer Service Representative
Clay County Tax Collector —Green Cove Springs, FL
- From $16.80 an hour
- Full-time
- Computer literacy
- Basic math
- English
- Health insurance
- Dental insurance
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Customer Operations Coordinator
Proficient Auto Logistics —Jacksonville, FL
- $20 - $25 an hour
- Mid-level
- Office
- Communication skills
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11d
Customer Service Associate
Wawa, Inc. —Saint Johns, FL
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Specialist
Evans Delivery —Jacksonville, FL
- $19.50 - $20.50 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Health savings account
- AD&D insurance
Quick Apply
Veterinary Overnight & Weekend Client Service Representatives -CSR
Allied Veterinary Specialists —Jacksonville, FL
- Overnight shift
- Entry level
Quick Apply
Customer Care Resolution Associate
3 Day Blinds (Corporate) —Jacksonville, FL
- $18.00 - $19.50 an hour
- Full-time
- Computer literacy
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
2d

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Customer Service Specialist

Genesee & Wyoming Railroad Services Inc. -
Jacksonville, FL

Quick Apply

Job Details

Qualifications

Customer records maintenance
Phone communication
Accurate transaction records management
High school diploma or GED
Computer skills
Root cause analysis
Cross-functional communication
Client interaction via phone calls
Team building
Customer data entry

Full Job Description

SUMMARY:

The individual in this position will execute the customer’s purchase of rail freight transportation by coordinating all aspects of the customer’s service. He or she will communicate and arrange activities with customers, marketing, transportation, and all other applicable departments and entities. He or she will also work to develop progressive customer relationships by proactively focusing supporting the customer’s business success as a means of sustaining a railroad’s profitability. This individual will be accountable for finding solutions to complex issues in-line with established expectations under the direction of the departmental supervisor/manager.

RESPONSIBILITIES:

Act as point person for all communication to and from customer regarding service; key contact for all service performance issues.
Ability to resolve complex service and system issues, communicating the results clearly.
Coordinate and maintain ongoing dialogue between departments.
Foster teamwork utilizing the best communication method.
Take the correct action to improve the effectiveness of the Customer Service team.
Waybill customer shipments accurately (both inbound and outbound).
Relay, prepare and deliver clear and accurate instructions to crews.
Be fully versed in the use of GE’s RailConnect Transportation Management System (TMS).
Maintain accurate records in TMS for car movements, yard inventories, and other data as necessary.
Demonstrate ability to provide effective training in TMS.
Knowledge of special ancillary charge agreements between marketing and customers.
Point of contact to coordinate and communicate new customer information to applicable internal departments.
Anticipate and coordinate car movements on behalf of the customer, planning for how movements in one area of the railroad will affect other areas.
Grow relationship with the customer, focusing on how to help their business to succeed as the means to ensure the success of our railroad.
Take ownership of solving customer problem and developing opportunities to add value to our service to increase service profitability.
Exhibit sense of urgency and communicate to marketing personnel all customer initiatives.
Actively engage in the company’s safety culture.
Cover non-assigned shifts in the event of vacations, illness, or as other business needs arise.
Other duties as assigned.

REQUIRED SKILLS AND/OR EXPERIENCE:

Customer Focus
- Commitment to meeting the expectations and requirements of all customers—internal & external.
- Proactively building customer input into decision-making.
- Removing barriers that stand between customers and their need for service/information.
Communication Skills
- Effectively expressing ideas and information to individuals & groups.
- Managing verbal & non-verbal messages effectively.
- Adjusting presentation, language, terminology and style to meet the needs of the audience.
- Utilizing the best communication methods for the given situation and message.
- Listening to gain thorough understanding of root problem / opportunity.
- Exhibits objectivity and open to others’ views; contributes to building a positive team.
Initiative
- Taking actions to achieve goals.
- Self-starting rather than waiting for others to dictate actions.
- Exceeding minimum requirements.
Analysis/Problem Assessment
- Securing relevant information.
- Relating & comparing data from multiple sources.
- Identifying cause/effect relationships between separate elements of information.
- Ability to develop and execute alternative options.
Database & Computer Skills
- Accurately & thoroughly documenting customer transactions.
- Appropriately documenting processes & procedures.
- Capturing all processes that affect revenue.
Telephone Skills
- Communicating effectively with internal and external customers via the telephone.
- Clearly and concisely formulating information so that it is understood and applicable in a non-face-to-face format.
Leadership Skills
- Lead by example.
- Demonstrative support of company policies, procedures and initiatives.

REQUIRED EDUCATION AND/OR CREDENTIALS:

High school diploma or GED; Associate degree or relevant experience preferred.
French language proficiency is a plus.

This position is employed by the specific entity set forth in the job posting.

Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service representative jobs in saint johns fl

Customer Service Specialist

Remote Client Agent – Work From Home | Training Provided

Customer Success Specialist

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Customer Service Representative

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Client Success Representative (Remote)

Client Services Representative 1

Customer Service Representative

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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representative - Property Management

Customer Care Specialist I

Customer Service Representative

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Customer Service Associate

Customer Service Specialist

Veterinary Overnight & Weekend Client Service Representatives -CSR

Customer Care Resolution Associate

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