Responsibilities
PURPOSE OF POSITION:
- Responsible for the sales & operational processes through advocating for the customer and working as a liaison between our direct sales force, customers and our factories while overseeing the quoting, ordering, & invoicing processes related to each accountable order.; Each order is viewed as a project that could last from one week to several months with Technical Sales “owning” an order from concept to delivery
MAJOR RESPONSIBILITIES:
- Serve customers by providing quotes/pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues and hosting at factory tours and inspections
- Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up-to-date, including labor, material & gross margin
- Interact directly with customers in a professional manner; Regularly entertain customer visits and ensure customers leave knowing that Altec provided a hospitable visit and our relationship was furthered as a result
- Work with engineering and production to communicate customer needs and resolve build issues
- Coordinate with Accounts Receivable to communicate invoice and credit terms; Assist with and resolving collection issues
- Work with Engineering to review orders, develop post-award documents and drawings, and coordinate post-build meetings
- Accurately cost and complete all steps required in quoting each product, making sure that all quotes follow the corporate standards for format and content
- Demonstrate product knowledge in order to identify and understand how product components work
- Efficiently capture & communicate customer requirements
- Process orders per the corporate procedures in a complete and accurate manner while meeting pre-established time parameters
- Develop and maintain knowledge of Altec products, customers, administrative and production processes
- Deal with operational issues such as chassis delivery schedules, order revisions, Final Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner
- Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives
- Review job costs, identify, and document opportunities for cost reductions; Assist to increase margins on multi-year orders or repeat orders
- Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
- Attend classroom and online training sessions to enhance skills and build knowledge
- All other duties as assigned
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- Bachelor’s Degree required. Engineering or technical degree preferred
- Available for overnight travel more than 15% of the time required
- Associate must be proficient in math and with computers, specifically Microsoft software
- Must be able to analyze problems & develop solutions
- Good communication skills are a must
- Candidate must be able to independently manage their time and tasks
- Demonstrated proficiency in System & Process, Build & Product Knowledge, Customer, People Skills, and Foundational Skills or 6 months related experience.
FINANCIAL BUDGETING, CAPITAL, AND/OR MANPOWER RESPONSIBILITIES:
OTHER POSITION SPECIFICATIONS:
- Demonstrated record of responsibility
- Extremely detail oriented
- Customer Service Oriented
- Motivated, goal oriented and persistent
- Maintain Company confidentiality
- Must handle stress and deadlines well
- Participate in Continuous Improvement initiatives
Responsibility for Safety:
- Safety in everything we do
Responsibility to Prevent Errors:
- Ensures appropriate reviews have been performed as needed for high quality
Mental Alertness:
- Continuous attention to all job functions ensuring quality products
Communication with Others:
- Requires outside and inside contacts to carry out company policy and programs; Improper handling will have considerable effect on operational results; Must often deal with matters requiring explanation, persuasion and obtaining of approvals
Experience Level Adjustmnt
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
Why Join Altec?
If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career.
Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.
EEO Statement
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
