Top 55 Unit supervisor Jobs in Saint Joseph Mo

Supervisor, Customer Experience Center
Americo Financial Life and Annuity —Saint Joseph, MO
- Full-time
- Mid-level
- Leadership
- 2 years
Quick Apply
6d
Maintenance Supervisor B Shift
Triumph Foods, L.L.C —Saint Joseph, MO
- 18 years or older
- Computer literacy
- English
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Sanitation Supervisor C-Shift
Triumph Foods, L.L.C —Saint Joseph, MO
- Mid-level
- 3 years
- Math
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5d
Low-Volt Technician Supervisor
R/S ELECTRIC CORP —Saint Joseph, MO
- Full-time
- Background check
- Management
- Mid-level
- Health insurance
- Dental insurance
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Production Supervisor
International Paper —Saint Joseph, MO
- $69,500 - $92,600 a year
- Full-time
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
3d
Production Supervisor
Albaugh —Saint Joseph, MO
- Overtime
- Computer literacy
- Pass drug screening
- Mid-level
6d
Maintenance Supervisor
Nestlé Purina —Saint Joseph, MO
- $75,000 - $123,000 a year
- Mid-level
- High school diploma or GED
- 1 year
- Health insurance
- 401(k) matching
Production Supervisor, 3rd Shift
Land O'Lakes —Saint Joseph, MO
- $70,800 - $106,200 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Maintenance Supervisor
SCHUTZ CONTAINER SYSTEMS INC —Saint Joseph, MO
- English
- Mid-level
- Office
Quick Apply
Supervisor
Belt Entertainment —Saint Joseph, MO
- $16 - $17 an hour
- Part-time
- Bar
- Inventory management
- Mid-level
- Employee discount
- Flexible schedule
Quick Apply
12d
Clinic Supervisor
Epiphany Dermatology —Saint Joseph, MO
- Full-time
- Management
- Mid-level
- High school diploma or GED
Quick Apply
Supervisor Trainee
Ag Processing Inc a cooperative —Saint Joseph, MO
- Full-time
- Engineering
- High school diploma or GED
- Analysis skills
- Wellness program
- Health savings account
Quick Apply
7d
Full-Time Stockroom Operations Supervisor
KOHLS —Saint Joseph, MO
- $20.75 - $26.50 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
Department Supervisor
Home Depot —Saint Joseph, MO
- Merchandising
- Mid-level
Maintenance Supervisor
I&M Machine and Fabrication —Saint Joseph, MO
- $30 - $40 an hour
- Computer literacy
- Mid-level
- Administrative experience
- Paid holidays
- Dental insurance
Quick Apply
Unarmed Security Officer - Supervisor
Prosegur —Saint Joseph, MO
- $22 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
Quick Apply
Manufacturing Supervisor - 2nd. Shift - St. Joseph DAP
Clarios —Saint Joseph, MO
- Overtime
- Engineering
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Warehouse Supervisor
Nor-Am Ice and Cold —Elwood, KS
- Customer service
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Youth Services Supervisor (Youth Group Leader)
State of Missouri —Saint Joseph, MO
- $54,296.88 a year
- Overtime
- Mid-level
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
1d
Maintenance Supervisor - A Shift Nights -St Joe Manufacturing Facility
Clarios —Saint Joseph, MO
- Overtime
- Mid-level
- Business
- Leadership
- Disability insurance
- Health insurance
7d

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Supervisor, Customer Experience Center

Americo Financial Life and Annuity -
Saint Joseph, MO

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

Mid-level
Leadership
2 years
Communication skills

Full Job Description

Supervisor, Customer Experience Center

Customer Experience Center | St. Joseph, Missouri

Position Summary

The Customer Experience Center (CXC) Supervisor is a hands-on, front-line leadership role responsible for the day-to-day performance and development of a team of CXC Associates. This is a player/coach position — the Supervisor leads by example, actively participates alongside the team on the phones when volume spikes or service levels require it, and provides real-time coaching and guidance to drive consistent, high-quality service to Americo’s life insurance and annuity customers.

This role is ideal for someone who has earned the trust of a service team, understands what it takes to deliver great customer experiences firsthand, and is ready to step into a leadership role without stepping away from the work. The CXC Supervisor is the closest leadership presence to the associate team — visible, accessible, and engaged every day.

Key Responsibilities

Hands-On Service & Team Coverage

Actively handle inbound customer phone calls, emails, and service requests alongside the associate team during volume spikes, staffing gaps, or periods where service levels are at risk.
Serve as a working supervisor who maintains current product knowledge, system proficiency, and service skills to step in effectively at any time.
Monitor real-time queue activity and service level performance, adjusting team resources and jumping in personally to protect customer wait times and SLA commitments.
Model the service standards, professionalism, and customer-first behaviors expected of every CXC Associate.

Team Leadership & Associate Development

Lead, coach, and support a team of CXC Associates in meeting individual and team performance goals, quality standards, and service KPIs.
Conduct regular one-on-one feedback sessions, including recognition, coaching, and corrective action conversations.
Monitor daily associate performance across key metrics including quality, productivity, schedule adherence, and customer satisfaction.
Support the onboarding and early development of new associates, providing guidance and encouragement through the learning curve.
Foster a positive, accountable, and team-oriented environment where associates feel supported and motivated to perform.

Service Quality & Escalation Management

Review associate interactions for quality, accuracy, and compliance with company policies and regulatory requirements.
Serve as the first point of escalation for complex or sensitive customer inquiries that require supervisor involvement.
Identify trends in service quality or associate performance and flag observations and recommendations to CXC leadership.
Ensure team adherence to established workflows, service standards, and compliance requirements.
Maintain accurate interaction documentation and performance tracking to support reporting and accountability.

Coordination & Communication

Communicate team updates, process changes, and service reminders clearly and in a timely manner.
Partner with the CXC leadership on scheduling, staffing coverage, and workforce coordination needs.
Participate in team meetings, training sessions, and operational huddles as directed.
Relay associate feedback, service issues, and operational observations to the CXC leadership to inform planning and improvement efforts.
Represent Americo’s values and service standards in every interaction with associates, customers, and internal partners.

Qualifications

Required Qualifications

High school diploma or equivalent required; bachelor’s degree or some college preferred.
2+ years of customer service or contact center experience, with demonstrated strong performance as an individual contributor.
Prior experience in a team lead, senior associate, or informal leadership role is strongly preferred.
Genuine comfort with handling customer contacts personally, including during high-volume or high-pressure situations.
Strong verbal and written communication skills, with the ability to deliver clear feedback and coaching.
Ability to manage real-time floor activity while also keeping an eye on associate development and team culture.
Proficiency in Microsoft Office; comfort navigating contact center systems and multiple applications simultaneously.
Adaptability, reliability, and a team-first attitude.

Preferred Qualifications

Experience in insurance, financial services, or a regulated customer service environment.
Familiarity with contact center performance metrics, quality monitoring, and service level management.
Experience with CRM platforms, contact center systems, or workforce management tools.
Prior experience supporting new associate onboarding or training.

Quick Apply

Refine Your Search

unit supervisor jobs in saint joseph mo

Supervisor, Customer Experience Center

Maintenance Supervisor B Shift

Sanitation Supervisor C-Shift

Low-Volt Technician Supervisor

Production Supervisor

Production Supervisor

Maintenance Supervisor

Production Supervisor, 3rd Shift

Maintenance Supervisor

Supervisor

Clinic Supervisor

Supervisor Trainee

Full-Time Stockroom Operations Supervisor

Department Supervisor

Maintenance Supervisor

Unarmed Security Officer - Supervisor

Manufacturing Supervisor - 2nd. Shift - St. Joseph DAP

Warehouse Supervisor

Youth Services Supervisor (Youth Group Leader)

Maintenance Supervisor - A Shift Nights -St Joe Manufacturing Facility

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