Top 48 Customer service manager Jobs in Saint Michael, Mn

Customer Care Manager
Graco —Rogers, MN
- $98,300 - $172,000 a year
- Full-time
- Hybrid work
- 7 years
- Mid-level
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
4d
Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
Quick Apply
Call Center Manager
Comfort Matters Heating Cooling & Plumbing —Osseo, MN
- On call
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
18h
Customer Operations Lead
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $65,200 - $97,800 a year
- Email
- 5 years
- Mid-level
- Travel
- Paid holidays
- Health insurance
Quick Apply
Manager of Customer Experience
Trafera, LLC —Arden Hills, MN
- $95,000 - $120,000 a year
- Google Workspace
- Marketing
- 3 years
Call Center Manager, Residential Home Services
Standard Heating & Air Conditioning —Minneapolis, MN
- Full-time
- Mid-level
- Residential
- Supervising experience
- Free parking
- Tuition reimbursement
Quick Apply
Guest Experience Champion
Steele Brands Management LLC —Wayzata, MN
- $40,000 - $45,000 a year
- Full-time
- Marketing
- Mid-level
- Continuous improvement
Customer Service Manager Part Time
Mackenthun's Fine Foods - Minnetrista —Minnetrista, MN
- $18 - $20 an hour
- Part-time
- English
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service - Self Storage Manager
Public Storage —Ramsey, MN
- $17 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
18h
Talent Manager (Administrative & Customer Support)
Robert Half —Minneapolis, MN
- $43,000 - $61,000 a year
- Email
- Hybrid work
- Customer service
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
13d
Customer Service - Self Storage Manager
Public Storage —Brooklyn Park, MN
- $17 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
18h
Area Service Manager
Huntington Bank —Minnetonka, MN
- $77,000 - $154,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Paid holidays
Customer Support Engineering Manager
CIRCUIT CHECK INC —Maple Grove, MN
- Email
- 5 years
- Engineering
- Office
- AD&D insurance
- Paid holidays
Associate Director Client Service Account Management
Optum —Minnetonka, MN
- $112,700 - $193,200 a year
- Full-time
- Remote
- Pass drug screening
- Senior level
- 4 years
Quick Apply
7d
Authorized Service Agents (ASA) Manager
Marmon Foodservice Technologies, Inc. —Brooklyn Park, MN
- $100,000 - $150,000 a year
- Email
- 7 years
- Travel
- Training & development
- Paid holidays
- Health insurance
Quick Apply
National Account Manager
Allied National Services —Minneapolis, MN
- Full-time
- Mid-level
- Office
- Team management
- Health insurance
- Dental insurance
Quick Apply
Client Services Account Manager
Steris —Minneapolis, MN
- $93,000 - $100,000 a year
- Full-time
- 5 years
- High school diploma or GED
- Team management
- Paid training
- Mileage reimbursement
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Minnetonka, MN
- $18.00 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Minnetonka, MN
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
15h
Sr. Client Service Manager
Gallagher —Minneapolis, MN
- $58,000 - $97,000 a year
- 8 years
- High school diploma or GED
- Bachelor's degree

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Customer Care Manager

Graco -
Rogers, MN

Apply Now

Job Details

Full-time
$98,300 - $172,000 a year
4 days ago

Benefits

Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Tuition reimbursement

Qualifications

Customer communication
Bachelor's degree

Full Job Description

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

The Manager, Customer Care Product Solutions will oversee and optimize our after-sale support operations for customers, distributors, and OEMs. This role will play a critical part in ensuring customer satisfaction and product quality by addressing and resolving quality concerns through the analysis of warranty trends, customer complaints, and inquiry patterns. This position will manage the business processes and teams responsible for warranty administration, technical support, and customer quality assurance. Additionally, this role involves managing and optimizing service training programs and resources as needed to meet the specific requirements of each division’s customers.

What You Will Do at Graco

Technical Assistance and Warranty Administration

Responsible for hiring, training, and mentoring technical information specialists

Establish, monitor and report performance metrics to ensure timely and accurate customer support.

Assist in the planning of annual warranty budget to align expenses with organizational goals and forecasted needs.

Review, interpret and enforce warranty policies, ensuring clear communication and consistent application across teams and customer interactions.

Oversee the warranty claims process to ensure accurate, efficient handling and timely resolutions within policy guidelines.

Customer Product Quality Assurance

Identify product quality issues through analysis of warranty data, field input, customer complaints, and technical assistance data.

Collaborate with engineering, manufacturing, marketing, and sales to prioritize and implement corrective and preventive actions.

Administer and coordinate necessary product stop shipments with manufacturing and field personnel.

Lead corrective action project teams as needed.

Resolve non-typical technical assistance issues through direct communication with customers.

Resolve routine customer complaints regarding product expectations not related to warranty

Authorize sales policy payments to resolve complaints if needed.

Elevate significant issues that may require additional actions.

Service Training

Oversee the creation, implementation and facilitation of training program

Manage training resources and expenses.

Develop and report on training KPI.

Communications

Provide management with regular reports on product quality trends and improvement activities.

Establish and maintain communication channels with the field to gather product quality information.

Assure that all internal and external customers receive necessary information on product quality issues and resolutions through field bulletins, private lines, etc.

New Product Development and Process Improvement

Provide historical warranty and quality data for existing products to inform new product requirements.

Offer input on the serviceability of new products.

Sponsor and lead process improvement projects.

Perform other duties as necessary to maintain adequate departmental service levels for internal and external customers.

Team Leadership and Financial Management

Lead, mentor, manage, and staff the Technical Assistance team, ensuring alignment with organizational goals and promoting a culture of excellence.

Drive team performance by setting clear goals, providing ongoing feedback, and facilitating professional growth opportunities.

Establish, manage, and be accountable for the annual team budget, ensuring effective allocation of resources and alignment with organizational strategic objectives

Other duties as assigned

What You Will Bring to Graco

Bachelor’s degree in Business or related field; MBA or Master’s degree preferred

7+ years of combined experience in Technical Assistance, Product Development and/or Product Services

Excellent leadership skills; 2+ years of team leadership experience preferred.

Experience managing after-sales support functions, such as warranty administration, customer support, and quality assurance.

Skilled in reviewing warranty data, customer complaints, and inquiries to find root causes and take corrective actions.

Familiarity with creating and refining service training programs and resources to meet both customer and business needs.

Able to work well with cross-functional teams, such as product development, quality assurance, and sales, to develop customer-focused solutions.

Strong communication skills for working with customers, internal teams, and management.

Accelerators

Global industrial manufacturing experience and knowledge.

#LI-Hybrid

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.

$98,300.00 - $172,000.00

Apply Now

Refine Your Search

customer service manager jobs in saint michael, mn

Customer Care Manager

Senior Customer Service Manager

Call Center Manager

Customer Operations Lead

Manager of Customer Experience

Call Center Manager, Residential Home Services

Guest Experience Champion

Customer Service Manager Part Time

Customer Service - Self Storage Manager

Talent Manager (Administrative & Customer Support)

Customer Service - Self Storage Manager

Area Service Manager

Customer Support Engineering Manager

Associate Director Client Service Account Management

Authorized Service Agents (ASA) Manager

National Account Manager

Client Services Account Manager

Customer Service & E-Commerce Supervisor - Full Time

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Sr. Client Service Manager

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