Top 5182 Identity manager Jobs in Saint Paul, Mn

IT Technical Support Manager
Dessert Holdings Inc. —Saint Paul, MN
- $120,000 - $135,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
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10d
Associate Project Manager
Brooksource —Eden Prairie, MN
- $30 - $33 an hour
- Contract
- Hybrid work
- Mid-level
- SQL
- Continuous improvement
- Health savings account
- Paid holidays
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Infrastructure Manager
Ledgent Technology —Minneapolis, MN
- $58 - $67 an hour
- Urgently hiring
- Hybrid work
- Azure
- 5 years
- Bachelor's degree
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11d
District Loss Prevention Mgr
HomeGoods —Roseville, MN
- $95,800 - $122,100 a year
- Full-time
- Entry level
- Health savings account
- Paid holidays
13d
Behavioral Health Project Manager - Remote
Optum —Eden Prairie, MN
- $72,800 - $130,000 a year
- Full-time
- Remote
- Pass drug screening
- Mid-level
- Bachelor's degree
2d
Stadium Operations Staff
Minnesota United FC —Saint Paul, MN
- $16.50 - $19.25 an hour
- Part-time
- Entry level
- Store discount
- Opportunities for advancement
Events Manager
Twin Cities Habitat for Humanity —Saint Paul, MN
- $72,000 - $77,000 a year
- Clean driving record
- Mid-level
- Driver's License
- Paid parental leave
- Health savings account
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Product Manager - Musculoskeletal - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office
1d
Continuous Improvement Manager - State Program Administrator Manager
State of Minnesota - Employ & Econ Development Dept —Saint Paul, MN
- $41.58 - $60.10 an hour
- Online Application
- Hybrid work
- Background check
- Office
- Analysis skills
- Paid parental leave
- Paid holidays
7d
Training Scheduler
Endeavor Air —Minneapolis, MN
- $21.96 - $30.20 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- AD&D insurance
- Disability insurance
7d
On Air Personality
Audacy, Inc. —Minneapolis, MN
- Part-time
- Research
- In-person
- Entry level
Manager Last Mile Operations
RXO, Inc. —Eagan, MN
- $80,000 - $85,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid jury duty
- Health savings account
Lincoln Service Manager
Apple Lincoln Apple Valley —Apple Valley, MN
- $96,000 - $130,000 a year
- Full-time
- Dealership
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
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Equipment Manager
KOCH —Minneapolis, MN
- $69,900 - $99,200 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
3d
District Retail Director
Goodwill-Easter Seals MN —Saint Paul, MN
- $112,033 - $157,061 a year
- Weekends as needed
- Hybrid work
- 8 years
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
10d
Office & Admin Specialist Sr
State of Minnesota - Natural Resources Dept —Saint Paul, MN
- $22.62 - $30.62 an hour
- Online Application
- Hybrid work
- Microsoft Word
- Background check
- Office
- Paid parental leave
- Paid holidays
2d
Contract Manager, Policy Specialist - Human Services Program Representative 2
State of Minnesota - Human Services Dept —Saint Paul, MN
- $32.97 - $48.60 an hour
- Online Application
- Hybrid work
- Research
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
8d
Associate Project Manager
Boston Scientific —Arden Hills, MN
- $93,600 - $177,800 a year
- Hybrid work
- 5 years
- Mid-level
- Office
4d
Sr. Franchise Operations Support Manager (Individual Contributor)
International Dairy Queen, Inc. —Bloomington, MN
- $115,037 - $143,796 a year
- Full-time
- Hybrid work
- 7 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Unit Operations Coordinator
Children's Minnesota —Saint Paul, MN
- $21.78 - $31.11 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
15h

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IT Technical Support Manager

Dessert Holdings Inc. -
Saint Paul, MN

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Job Details

$120,000 - $135,000 a year
10 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Managing teams in a customer support role
Team leadership
Laptop (troubleshooting support)
Printer (troubleshooting support)
Team development
Supervising experience
Desktop (troubleshooting support)
Technical customer support for office equipment
Problem management
Productivity software
Root cause analysis
Desktop administration
Peripheral hardware support
Cross-functional communication
IT department experience

Full Job Description

TECHNICAL SUPPORT MANAGER

Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America's most iconic chains to bring people together to celebrate life's sweetest moments! Join us today as a Technical Support Manager!

Opportunity Overview

TheTechnical Support Managerbased inSt. Paul, MN, is responsible for overseeing the day-to-day operations of the IT support team and services provide by our managed support provider, providing technical expertise, guidance, and mentorship to ensure the timely resolution of technical issues and excellent customer service. This role requires a combination of technical proficiency, leadership skills, and a passion for delivering high-quality support to end-users.

The position is based in the St. Paul headquarters office with 25% travel expectedto Dessert Holdings locations within the U.S. and Canada.

The typical hiring range for this role is $120,000 to $135,000 annually and is based on several factors such as education, work experience, skills, certifications, location, etc. In addition to pay, Dessert Holdings offers benefits such as a choice of comprehensive medical plans, dental and vision insurance, paid vacation and holidays, and retirement contribution to all eligible employees.

Key Responsibilities:

Supervise and lead IT support technicians internally, providing direction, coaching, and support to ensure the delivery of efficient and effective technical support services.
Manage the IT support tickets, prioritizing, and assigning tickets to team members, and monitoring ticket queues to ensure timely resolution and SLA compliance, including performing hands-on support of technical and end user issues
Act as an escalation point for complex technical issues, providing guidance and support to team members and our managed service provider, and collaborating with other IT teams to facilitate resolution.
Coordinate with other IT teams and departments to ensure seamless integration and alignment of support services from both internal staff and our managed service provider with organizational goals and priorities.
Continuously evaluate and improve IT support processes, procedures, and tools to enhance efficiency, productivity, and customer satisfaction.
Identify opportunities for automation and streamlining of support tasks, leveraging technology and best practices to optimize service delivery.
Participate in Major Incident Management calls with our Managed Service Provider to ensure that major incidents impacting the business operations are being resolved in a timely manner and acting as the central point of contact representing Dessert Holdings on the call.
Manage the lifecycle of IT workstations and all other end user compute devices, including tablets, scanners, and label printers from procurement to disposal, working closely with the IT support team to refresh 20% of systems annually; includes performing PC ordering, builds and shipment
Maintain all end user compute devices in asset management database and execute the organization's hardware lifecycle strategy.
Act as the main point of contact for Dessert Holdings Managed Service Providers, regarding all Service Incidents, requests, onboarding processes, and escalations.
Assist with special projects and initiatives as directed by management

Qualifications:

Bachelor's degree in Information Technology, Computer Science, related field or equivalent experience
Proven experience with 2-5 years of IT support roles, with a strong technical background in troubleshooting desktops, laptops, printers, peripherals, and software applications
Previous experience in a leadership or supervisory role, with demonstrated ability to motivate, develop, and lead a team of technical professionals
Exposure to remote support technology and tools. Experience with providing support to remote locations in North America, as well as supervising remote support staff.
Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization
Strong root cause analysis and problem solving skills
Strong customer service orientation and a commitment to delivering high-quality support in a fast-paced environment
Demonstrated ability to adapt to rapidly changing environment and priorities
Ability to travel 25% within the U.S. and Canada, including occasional weekends during special project implementations (which will be coordinated in advance)

Preferred Qualifications:

Familiarity with IT security principles and practices, including network security, identity and access management, cloud, and data protection.
Familiarity with ITIL best practices for IT service management
Familiarity with Microsoft 365, Azure, Active Directory, Group Policy
Experience engaging with a Managed Service Provider for IT support and administration

About Dessert Holdings

Dessert Holdings is North America's fastest-growing premium dessert company, recognized for provide retail and foodservice customers with chef-inspired, innovative desserts made with real ingredients, a flexible and low-cost supply chain, and best-in-class service. The company is a collection of premium dessert companies and brands:Steven Charles, The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, Kenny's Great Pies, and Dianne's Fine Desserts. Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across nine manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law.

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Refine Your Search

identity manager jobs in saint paul, mn

IT Technical Support Manager

Associate Project Manager

Infrastructure Manager

District Loss Prevention Mgr

Behavioral Health Project Manager - Remote

Stadium Operations Staff

Events Manager

Product Manager - Musculoskeletal - Remote

Continuous Improvement Manager - State Program Administrator Manager

Training Scheduler

On Air Personality

Manager Last Mile Operations

Lincoln Service Manager

Equipment Manager

District Retail Director

Office & Admin Specialist Sr

Contract Manager, Policy Specialist - Human Services Program Representative 2

Associate Project Manager

Sr. Franchise Operations Support Manager (Individual Contributor)

Unit Operations Coordinator

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